ZipRecruiter

Log In

2

Entry Level It Helpdesk Jobs in Springfield, MA (NOW HIRING)

next page

Showing results 1-20

All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Springfield, MA

Entry Level It Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do entry level it helpdesk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level it helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MA?

The most popular types of It Helpdesk jobs in Springfield, MA are:

What are popular job titles related to Entry Level It Helpdesk jobs in Springfield, MA?

For Entry Level It Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Springfield, MA look for?

The top searched job categories for Entry Level It Helpdesk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level It Helpdesk jobs?

Cities near Springfield, MA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

IT Help Desk Professional

Hartford, CT • On-site

The Aero ALL-GAS Company
See more jobs at The Aero ALL-GAS Companyexternal

Part-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

As an “In House” IT operative working with office personnel, delivery drivers, and service technicians with technical questions/problems, it will be your responsibility to manage a variety of the company’s technology to maintain uninterrupted workflow throughout the organization.

These responsibilities include:

  • Network installation and management
  • Printer troubleshooting and maintenance
  • MDM installation
  • Crowdstrike EDR management
  • Business phone management and onboarding
  • Internet management
  • Microsoft Administration and Microsoft 365 Suite
  • Apple Business Manager
  • Proprietary sites/applications
  • General IT support
  • Communication with IT vendors

Qualifications:

  • High school diploma or equivalent.
  • Must be proficient in Microsoft Office, Windows, Apple products, and MAC.
  • Excellent analytical, organizational, verbal, and oral communication skills combined with patience.
  • Ability to efficiently learn and utilize new software applications.
  • Basic use of tools and knowledge of IT hardware.

 Benefits:

  • Competitive wage based on experience with performance-based increases.
  • Medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Company tools provided.

About Us: The ALL-GAS and Equipment Company is a leading supplier serving residential, commercial, and industrial customers across Connecticut. Family owned and operated for 85 years; we are committed to delivering exceptional service and maintaining high safety standards. We are looking for a dedicated IT Help Desk Professional to join our team. 


Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.