ZipRecruiter

Log In

2

Entry Level It Helpdesk Jobs in Springfield, MA (NOW HIRING)

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary ... This is an entry-level position. Responsibilities include: * Answering phone calls and emails:

U.S. Navy

IT Professional

Hartford, CT

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Professional

Northampton, MA

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Professional

Springfield, MA

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Professional

Chicopee, MA

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

next page

Showing results 1-20

All JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Springfield, MA

Entry Level It Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do entry level it helpdesk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for entry level it helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Springfield, MA? The most popular types of It Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Entry Level It Helpdesk jobs in Springfield, MA? For Entry Level It Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Helpdesk jobs in Springfield, MA look for? The top searched job categories for Entry Level It Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level It Helpdesk jobs? Cities near Springfield, MA with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you

IT Helpdesk Technician

Manufacturing Inc

Agawam, MA

$20/hr

Full-time

Posted 23 days ago

Job description

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.

Responsibilities include:

  • Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
  • Password resets: Helping users reset their passwords for various systems and applications.
  • Troubleshooting software errors: Diagnosing and resolving minor software issues.
  • Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
  • Setting up new user accounts: Creating and configuring accounts for new employees.
  • Installing software: Assisting with the installation of software applications.
  • Documenting issues and solutions: Recording problems and their resolutions for future reference.
  • Escalating complex issues: Referring more complicated problems to higher-level support.
  • Monitoring system performance: Keeping an eye on system health and performance.
  • Updating user permissions: Modifying access rights as needed.
  • Assisting with hardware setup: Helping users set up and configure hardware like printers and computers.

Skills/Qualifications:

  • Entry-level IT knowledge and a willingness to learn.
  • Excellent customer service and communication skills.
  • Basic understanding of computer hardware and software.
  • Ability to troubleshoot basic technical issues.
  • Strong organizational and time management skills.
  • Ability to follow instructions and work independently.
  • Reliable and punctual.

Schedule:

  • Monday to Friday
  • 9:00 AM to 5:00 PM (Unpaid lunch 12:00 PM to 1:00 PM)

Start Date:

  • Immediately

Location:

  • Agawam, MA (In-Office)

Pay:

  • $20.00 per hour

If you are a motivated and customer-oriented individual with a passion for IT, we encourage you to apply for this temporary opportunity. Please submit your resume detailing your relevant skills and experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws