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Entry Level It Helpdesk Jobs in Worcester, MA (NOW HIRING)

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

... helping ensure a reliable and seamless technology experience across the organization. Key ... Partner with IT engineering and cross-functional teams to identify recurring issues, improve ...

National Grid

IT Project Support Analyst

Waltham, MA · Hybrid

The IT Project Support Analyst is part of the US IT Electric portfolio team and will serve as the ... help leaders understand financial performance and take timely corrective action. * Resource and ...

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Entry Level It Helpdesk information

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$12

$23

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level it helpdesk in Worcester, MA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Worcester, MA?

The most popular types of It Helpdesk jobs in Worcester, MA are:

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For Entry Level It Helpdesk jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Worcester, MA look for?

The top searched job categories for Entry Level It Helpdesk jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Entry Level It Helpdesk jobs?

Cities near Worcester, MA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,049 per year, or $23.1 per hour.

IT Help Desk Support / M365

Motion Recruitment Partners, LLC

Waltham, MA • On-site

Other

Re-posted yesterday

Job description

A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.
This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You'll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.
Required Skills & Experience
  • Experience providing Level 1 and 2 It Help Desk or Desktop Support
  • Strong knowledge of Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across hardware, software, and user access issues
  • Experience supporting Windows environments and Microsoft applications
  • Strong communication skills with the ability to provide in-person support

Desired Skills & Experience
  • Experience supporting iOS devices
  • Experience with Zoom support
  • Familiarity with AI productivity tools such as Claude

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft 365 / Entra ID / Intune Administration
  • 30% End User Support & Troubleshooting
  • 20% Microsoft Suite / Zoom / iOS Support
  • 10% Documentation & Process Improvement
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration & Communication

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