IT Helpdesk Specialist
Boston, MA · On-site +1
... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...
IT Helpdesk Specialist
Boston, MA · On-site +1
... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...
IT Helpdesk Specialist
Boston, MA · On-site
We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...
Quick apply
IT Helpdesk Specialist
Boston, MA · On-site
We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...
The IT Helpdesk Engineer Level 2 is responsible for providing advanced technical support to end users, resolving escalated IT issues, maintaining IT systems, and supporting infrastructure operations.
The IT Helpdesk Engineer Level 2 is responsible for providing advanced technical support to end users, resolving escalated IT issues, maintaining IT systems, and supporting infrastructure operations.
The IT Helpdesk Engineer Level 2 is responsible for providing advanced technical support to end users, resolving escalated IT issues, maintaining IT systems, and supporting infrastructure operations.
Quick apply
The IT Helpdesk Engineer Level 2 is responsible for providing advanced technical support to end users, resolving escalated IT issues, maintaining IT systems, and supporting infrastructure operations.
IT Help Desk
Somerville, MA · On-site
$19 - $21/hr
Front Desk * IT Help Desk * Front Desk Coordination * IT - Infrastructure Qualifications * Years of ... Experience level: Entry Level Randstad is a world leader in matching great people with great ...
Quick apply
IT Help Desk
Somerville, MA · On-site
$19 - $21/hr
Front Desk * IT Help Desk * Front Desk Coordination * IT - Infrastructure Qualifications * Years of ... Experience level: Entry Level Randstad is a world leader in matching great people with great ...
Tier 2 IT Help Desk Technician
Boston, MA · On-site
Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston ...
Tier 2 IT Help Desk Technician
Boston, MA · On-site
Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston ...
IT Help Desk Support / M365
Waltham, MA · On-site
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
IT Help Desk Support / M365
Waltham, MA · On-site
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
Quick apply
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
IT Help Desk Specialist
Boston, MA · On-site
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...
Quick apply
IT Help Desk Specialist
Boston, MA · On-site
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
Helpdesk Associate
Cambridge, MA · On-site
$21.05/hr
Overview The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem ...
Helpdesk Associate
Cambridge, MA · On-site
$21.05/hr
Overview The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem ...
Helpdesk Associate
Cambridge, MA · On-site
$21.05/hr
The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and ...
Helpdesk Associate
Cambridge, MA · On-site
$21.05/hr
The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and ...
IT Support Intern
Peabody, MA · On-site
$16.75 - $22.25/hr
... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Help relocate computers, monitors, docking stations, printers, and related equipment. * Perform ...
IT Support Intern
Peabody, MA · On-site
$16.75 - $22.25/hr
... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Help relocate computers, monitors, docking stations, printers, and related equipment. * Perform ...
IT Support Intern
Peabody, MA · On-site
$16.75 - $22.25/hr
... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Help relocate computers, monitors, docking stations, printers, and related equipment. * Perform ...
IT Support Intern
Peabody, MA · On-site
$16.75 - $22.25/hr
... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Help relocate computers, monitors, docking stations, printers, and related equipment. * Perform ...
IT Project Coordinator
$58K - $64K/yr
... to help plan, execute, and deliver technology projects on time and within scope. This is an ... . * Entry-level certifications such as Certified associate in project management (CAPM), Certified ...
IT Project Coordinator
$58K - $64K/yr
... to help plan, execute, and deliver technology projects on time and within scope. This is an ... . * Entry-level certifications such as Certified associate in project management (CAPM), Certified ...
... to help plan, execute, and deliver technology projects on time and within scope. This is an ... . * Entry-level certifications such as Certified associate in project management (CAPM), Certified ...
Quick apply
... to help plan, execute, and deliver technology projects on time and within scope. This is an ... . * Entry-level certifications such as Certified associate in project management (CAPM), Certified ...
IT Project Coordinator
Boston, MA · On-site
$58K - $64K/yr
... to help plan, execute, and deliver technology projects on time and within scope. This is an ... . * Entry-level certifications such as Certified associate in project management (CAPM), Certified ...
IT Project Coordinator
Boston, MA · On-site
$58K - $64K/yr
... to help plan, execute, and deliver technology projects on time and within scope. This is an ... . * Entry-level certifications such as Certified associate in project management (CAPM), Certified ...
Entry Level It Helpdesk information
See Boston, MA salary details
$13.84 - $15.93
2% of jobs
$15.93 - $18.02
6% of jobs
$18.02 - $20.11
12% of jobs
$20.70 is the 25th percentile. Wages below this are outliers.
$20.11 - $22.20
17% of jobs
The median wage is $23.87 / hr.
$22.20 - $24.29
16% of jobs
$24.29 - $26.38
16% of jobs
$27.42 is the 75th percentile. Wages above this are outliers.
$26.38 - $28.47
12% of jobs
$28.47 - $30.56
7% of jobs
$30.56 - $32.64
6% of jobs
$32.64 - $34.73
3% of jobs
$34.73 - $36.82
2% of jobs
$13
$25
$36
How much do entry level it helpdesk jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for entry level it helpdesk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.
What is an entry level IT helpdesk?
Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.
What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?
To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the typical challenges an entry level IT helpdesk professional might face in their first few months?
Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.
What are the most commonly searched types of It Helpdesk jobs in Boston, MA?
The most popular types of It Helpdesk jobs in Boston, MA are:
What are popular job titles related to Entry Level It Helpdesk jobs in Boston, MA?
For Entry Level It Helpdesk jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Helpdesk jobs in Boston, MA look for?
The top searched job categories for Entry Level It Helpdesk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entry Level It Helpdesk jobs?
Cities near Boston, MA with the most Entry Level It Helpdesk job openings:
Full-time
Re-posted 14 days ago
Job description
Description
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.