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Remote It Helpdesk Jobs in Boston, MA (NOW HIRING)

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

... remote workers). Qualifications & Skills Required Experience: 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role. Strong M365 Experience: Proven track record of ...

Insource Services, Inc.

IT Manager

Boston, MA · On-site +1

$90K - $222K/yr

In fact, everything we do at Insource is focused on helping our clients achieve their mission and ... The IT Manager will be responsible for the overall management of client relationships and their ...

envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

Hybrid - Boston, MA preferred, or Remote (Eastern Time Zone). Travel: Travel to Boston Office ... Home-office stipend to help you work comfortably from anywhere. Commuter benefits for in-office ...

Insource Services, Inc.

IT Manager

Boston, MA · Remote

$90K - $222K/yr

In fact, everything we do at Insource is focused on helping our clients achieve their mission and ... The IT Manager will be responsible for the overall management of client relationships and their ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day ... You'll be the go-to person for end-user technical issues across a distributed, remote-first team ...

Watts

IT Risk & Compliance Analyst

Andover, MA · On-site +1

$95K - $95K/yr

This role is remote and may be based anywhere within the United States. Primary Job Duties and Responsibilities * Coordinate IT compliance, audit-related activities, and cybersecurity findings ...

Booz Allen Hamilton, Inc.

IT Systems Engineer

Lexington, MA · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0246290 Location: Lexington,MA,US Share job via: Share IT Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big ...

Insource Services, Inc.

Senior IT Engineer

Boston, MA · Remote

$80K - $203K/yr

Seeking an IT Engineer with MSP or multi-client service experience.DISCLAIMER: Please be advised ... In fact, everything we do at Insource is focused on helping our clients achieve their mission and ...

Insurify

IT Security Engineer

Cambridge, MA · On-site +1

$80K - $110K/yr

Strong leadership team with experience from many successful startups around the world Insurify is hiring an IT Security Engineer to help design and enforce security controls to protect systems, data ...

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Remote It Helpdesk information

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$25

$36

How much do remote it helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote it helpdesk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Boston, MA?

The most popular types of It Helpdesk jobs in Boston, MA are:

What are popular job titles related to Remote It Helpdesk jobs in Boston, MA?

For Remote It Helpdesk jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Boston, MA look for?

The top searched job categories for Remote It Helpdesk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote It Helpdesk jobs?

Cities near Boston, MA with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Boston, MA as of August 2026, with employment types broken down into 73% Full Time, 14% Part Time, 2% Temporary, 9% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

IT Helpdesk Specialist

Earnix

Boston, MA • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Description
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.

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