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It Support Technician Jobs in Springfield, MA (NOW HIRING)

CFS

Desktop Support / IT Resource

Springfield, MA · On-site

$20 - $21/hr

As an IT Support & Desktop Support , you'll join able to show off your skills as a desktop and field technician. * Work in a varied and dynamic IT environment across multiple sites * Escape the ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities Deliver ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

U.S. Navy

IT Support Specialist

Hartford, CT

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

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It Support Technician information

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$14

$24

$36

How much do it support technician jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it support technician in Springfield, MA is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.27 per hour, depending on experience, location, and employer.

What does an IT Support Technician do?

An IT Support Technician is responsible for assisting users with technical issues related to computer hardware, software, and networks. They diagnose problems, provide solutions, and help maintain the company’s IT systems to ensure smooth daily operations. Typical tasks include troubleshooting technical issues, setting up equipment, installing software, and providing guidance to users. IT Support Technicians play a key role in keeping businesses running efficiently by resolving IT-related problems quickly and effectively.

What are the key skills and qualifications needed to thrive as an IT Support Technician, and why are they important?

To thrive as an IT Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is common in this role. Strong problem-solving skills, patience, and effective communication are crucial soft skills for assisting users and managing technical issues. These abilities ensure timely resolution of IT problems, minimize downtime, and maintain smooth organizational operations.

How does an IT Support Technician typically collaborate with other departments within an organization?

IT Support Technicians frequently work with employees from various departments to resolve technical issues, implement new software, and ensure that hardware is functioning optimally. They act as a bridge between the IT department and end-users, communicating technical information in an accessible way. Collaboration often involves troubleshooting user problems, coordinating with system administrators for escalated issues, and participating in cross-departmental projects to roll out new technologies. This role requires strong interpersonal skills and adaptability to meet the unique needs of different teams.

What is the difference between It Support Technician vs Help Desk Technician?

AspectIt Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support, hardware and software troubleshootingHelp desk, remote support, customer service focus
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate support, customer service centers
Common Search & ComparisonTechnical skills, hardware/software support, troubleshootingCustomer service, remote support, ticket management

While both roles support IT users, an It Support Technician typically handles more technical, on-site hardware and software issues, whereas a Help Desk Technician often focuses on remote support and customer service. The roles overlap in certifications and work environments, but their primary focus and daily tasks differ.

How much do IT support technicians make in the US?

IT support technicians in the US typically earn a median annual salary of around $50,000 to $55,000. Salaries can vary based on experience, certifications, location, and the complexity of support tasks performed.

Is IT Support Technician hard to get a job in IT support?

The IT Support Technician role is generally accessible to those with basic technical skills, customer service abilities, and relevant certifications like CompTIA A+. Entry-level positions are common, but competition can vary depending on location and experience, making certifications and practical knowledge valuable for improving job prospects.

What are the most commonly searched types of It Support Technician jobs in Springfield, MA?

The most popular types of It Support Technician jobs in Springfield, MA are:

What are popular job titles related to It Support Technician jobs in Springfield, MA?

For It Support Technician jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching It Support Technician jobs in Springfield, MA look for?

The top searched job categories for It Support Technician jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for It Support Technician jobs?

Cities near Springfield, MA with the most It Support Technician job openings:

It Support Technician jobs near you
Infographic showing various It Support Technician job openings in Springfield, MA as of August 2026, with employment types broken down into 73% Full Time, 19% Part Time, 6% Contract, and 2% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $51,960 per year, or $25 per hour.

IT Support Engineer - End User Support

Element Materials Technology

Enfield, CT • On-site

Other

Re-posted 18 days ago

Element Materials Technology rating

7.3

Company rating: 7.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

75th of 120 rated laboratories

Job description

Overview
Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.
We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.
This role is located in our Enfield, CT laboratory.
Please note: Sponsorship is not available for this opportunity.
Responsibilities
  • 2nd line IT support - Windows OS, Microsoft Office, Teams, Ring Central. DCRM
  • Administration of Microsoft AD, ADAXES
  • Mobile Phone configuration and support using MDM (Intune)
  • Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
  • General PC / Server administration and maintenance including fault diagnostics and performance improvements
  • New implementations, migrations, and upgrades

Skills / Qualifications
  • Computer related Degree, Microsoft Certification or equivalent work experience
  • Significant server / desktop support experience
  • Excellent customer service skills and ability to work on own initiative
  • Understands the importance of documentation and on time delivery
  • Sound backup and system security practices
  • Experience leading rollouts, migrations and system upgrades
  • Very teamwork oriented
  • Travel required up to approximately 10-15%

Experience within the following is required:
  • Windows Server 2012 and 2016, including DNS, DHCP & WINS
  • Microsoft Active Directory
  • Microsoft Windows 11, 10, 7 and XP
  • MS Teams, Ring Central
  • Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
  • Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)

Additional desirable skills:
  • VMware
  • Service Now (SNOW)
  • Supporting and configuring mobile devices (Apple, Android and PDA)
  • Cloud based technologies (Azure / AWS)
  • Mimecast
  • Dynamics CRM
  • LIMS Experience

#LI-SL1
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"

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