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Entry Level It Help Desk Technician Jobs in Springfield, MA

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Follow IT support protocols, security procedures, and record retention requirements Required Skills

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

DCF Information Systems strives to improve continually improving technology services that are cost ... SCOPE OF WORK · The agency needs to engage the service of a Help Desk Technician consultant ...

TEKsystems

IT Support Technician

Hartford, CT

$23 - $30/hr

... desk support,Help desk,Network infrastructure,virtualization,vmware Additional Skills ... Entry Level Job Type & Location This is a Contract to Hire position based out of Hartford, CT. Pay ...

TEKsystems

IT Support Technician

Hartford, CT

$23 - $30/hr

... desk support,Help desk,Network infrastructure,virtualization,vmware Additional Skills ... Require a valid driver's license Experience Level Entry Level Job Type & Location This is a ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues ...

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Entry Level It Help Desk Technician information

See Springfield, MA salary details

$12

$23

$33

How much do entry level it help desk technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level it help desk technician in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What does an entry level IT help desk technician do?

An Entry Level IT Help Desk Technician is responsible for providing technical support and troubleshooting assistance to users experiencing hardware, software, or network-related issues. Their tasks often include answering support tickets, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technicians. They play a key role in maintaining smooth computer operations for an organization and ensuring users can effectively use their technology resources.

What are some common challenges faced by entry level IT help desk technicians, and how can they be addressed?

Entry Level IT Help Desk Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support tickets, and effectively communicating with users who have varying levels of technical knowledge. Addressing these challenges requires strong problem-solving skills, patience, and continuous learning. Building a solid understanding of common software and hardware issues, actively seeking mentorship from more experienced colleagues, and utilizing available knowledge bases can greatly enhance your ability to resolve issues efficiently and provide excellent customer support.

What are the key skills and qualifications needed to thrive as an entry level IT help desk technician, and why are they important?

To thrive as an Entry Level IT Help Desk Technician, you need a basic understanding of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common productivity software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple tasks. These skills ensure prompt and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What is the difference between Entry Level IT Help Desk Technician vs Technical Support Specialist?

AspectEntry Level IT Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Microsoft Certified, Cisco certifications (optional)
Work EnvironmentHelp desk, on-site or remote support, troubleshooting hardware/softwareCustomer support, troubleshooting, often more specialized in software or hardware
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, customer support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Help Desk Technician typically handles basic support tasks and is often the first point of contact, while the Technical Support Specialist may focus on more specific technical issues or software support. Both roles require similar certifications and work environments, but the Technical Support Specialist may have more specialized knowledge.

What are the most commonly searched types of It Help Desk Technician jobs in Springfield, MA?

The most popular types of It Help Desk Technician jobs in Springfield, MA are:

What are popular job titles related to Entry Level It Help Desk Technician jobs in Springfield, MA?

For Entry Level It Help Desk Technician jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk Technician jobs in Springfield, MA look for?

The top searched job categories for Entry Level It Help Desk Technician jobs in Springfield, MA are:

Entry Level It Help Desk Technician jobs near you
Infographic showing various Entry Level It Help Desk Technician job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

Help Desk Technician

Centstone

Hartford, CT • On-site

$20 - $25/mo

Contractor

Re-posted 19 days ago

Job description

Help Desk Technician

Location: Onsite – Hartford, Connecticut

Employment Type: W2 Only

Work Authorization: US Citizens / Green Card Holders Only

Duration: Long-Term

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Hours: 40 hours per week

About the Role

We are seeking a Help Desk Technician to provide Level 1 technical support, user account administration, and end-user assistance for mission-critical enterprise applications and agency systems. This role supports users across a child welfare technology environment and requires strong customer service, attention to detail, troubleshooting skills, and the ability to follow established IT support procedures.

Responsibilities

• Provide Level 1 help desk support through phone, remote assistance, and onsite support

• Troubleshoot PC hardware, software, login, access, and application-related issues

• Process user administration requests, including adds, moves, changes, and account updates

• Review forms and requests for accuracy, completeness, and proper authorization

• Maintain user accounts in system administration tools and support access management activities

• Escalate complex technical issues to higher-level support teams as needed

• Communicate clearly with internal teams, users, and partner agencies to resolve issues

• Maintain accurate documentation, ticket records, and support activity history

• Follow IT support protocols, security procedures, and record retention requirements

Required Skills

• Minimum 1+ year of IT Support or Help Desk experience required

• Experience with PC hardware and software installation, troubleshooting, and support

• Strong end-user support experience through phone, remote, and face-to-face assistance

• Strong customer service, communication, and problem-solving skills

• Ability to follow procedures, validate information, and maintain accurate documentation

• Strong attention to detail and ability to manage sensitive information confidentially

• Must be able to work onsite in Hartford, CT

• Must pass required background checks and security clearances

Preferred Skills

• Active Directory user administration experience

• Windows 10 and Windows 11 support experience

• Office 365 support and troubleshooting experience

• Device imaging, configuration, deployment, and endpoint troubleshooting experience

• Experience supporting enterprise applications or public sector environments

Join a long-term onsite opportunity where your help desk skills, customer service mindset, and attention to detail can support critical technology services for agency users.

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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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