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Entry Level It Help Desk Technician Jobs (NOW HIRING)

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... An excellent Help Desk Technician must have sufficient technical knowledge and be able to ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... An excellent Help Desk Technician must have sufficient technical knowledge and be able to ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... An excellent Help Desk Technician must have sufficient technical knowledge and be able to ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

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Entry Level It Help Desk Technician information

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How much do entry level it help desk technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level it help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level IT help desk technician, and why are they important?

To thrive as an Entry Level IT Help Desk Technician, you need a basic understanding of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common productivity software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple tasks. These skills ensure prompt and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What is the difference between Entry Level IT Help Desk Technician vs Technical Support Specialist?

AspectEntry Level IT Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Microsoft Certified, Cisco certifications (optional)
Work EnvironmentHelp desk, on-site or remote support, troubleshooting hardware/softwareCustomer support, troubleshooting, often more specialized in software or hardware
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, customer support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Help Desk Technician typically handles basic support tasks and is often the first point of contact, while the Technical Support Specialist may focus on more specific technical issues or software support. Both roles require similar certifications and work environments, but the Technical Support Specialist may have more specialized knowledge.

What does an entry level IT help desk technician do?

An Entry Level IT Help Desk Technician is responsible for providing technical support and troubleshooting assistance to users experiencing hardware, software, or network-related issues. Their tasks often include answering support tickets, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technicians. They play a key role in maintaining smooth computer operations for an organization and ensuring users can effectively use their technology resources.

What are some common challenges faced by entry level IT help desk technicians, and how can they be addressed?

Entry Level IT Help Desk Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support tickets, and effectively communicating with users who have varying levels of technical knowledge. Addressing these challenges requires strong problem-solving skills, patience, and continuous learning. Building a solid understanding of common software and hardware issues, actively seeking mentorship from more experienced colleagues, and utilizing available knowledge bases can greatly enhance your ability to resolve issues efficiently and provide excellent customer support.
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Entry Level It Help Desk Technician jobs near you
Infographic showing various Entry Level It Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

Stratix Systems Inc

Wyomissing, PA

Full-time

Re-posted 8 days ago

Job description

Description

Stratix Systems is growing and seeking an entry-level IT Help Desk Technician to join our team!


This is an incredible opportunity to join an innovative, growing industry leader and be an integral part of our dynamic team. Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance on standard commercial and proprietary computer applications. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements. We are looking for a calm, cool, and collected professional who provides exceptional customer service to both internal and external clients by being timely, professional, courteous, polite and process and detail-oriented. Consistent customer care, quality standards, and reporting requirements are core competencies of the position.


DUTIES AND RESPONSIBILITIES include, but are not limited to:


  • Provide comprehensive remote technical support services to Stratix clients
  • Take all steps to troubleshoot issues reported. Resolve issue or escalate appropriately.
  • Take all necessary steps to ensure customer satisfaction throughout the call
  • Create and submit detailed call logs documenting customer interactions in ConnectWise. Confirm and update customer profile information as needed
  • Follow all documented escalation procedures, including hand off times, for issues requiring intervention/escalation
  • Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
  • Maintain technical proficiency in all applications utilized by clients supported
  • Display a wide degree of creativity and latitude; Think independently and 'outside the box' for solutions.
  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.)
  • Other duties as assigned

Requirements


  • Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience with ConnectWise a plus
  • Strong personal computer skills including electronic mail, record keeping, and internet applications such as Microsoft Office Suite are required
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

CERTIFICATES, LICENSES, REGISTRATIONS:


  • Professional certifications such as those offered by Microsoft, Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications would be ideal
  • A+ and Network+ certifications a huge plus
  • Must possess ability to continue to obtain relevant certifications and licenses
  • Valid PA Driver's License as the position may require occasional travel to clients' sites

Apply