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Entry Level It Help Desk Technician Jobs (NOW HIRING)

bdManagedIT

IT Help Desk Technician

Madison, GA · On-site

Job Summary : bdManagedIT is seeking an entry-level IT Help Desk Technician who will serve as the first line of support for clients. The role involves troubleshooting technical issues and providing ...

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bdManagedIT

IT Help Desk Technician (MSP)

Madison, GA · On-site

$18 - $21/hr

We're looking for an entry-level IT Help Desk Technician who enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT. What You'll Do * Respond to phone ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Orlando, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... An excellent Help Desk Technician must have sufficient technical knowledge and be able to ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... An excellent Help Desk Technician must have sufficient technical knowledge and be able to ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... An excellent Help Desk Technician must have sufficient technical knowledge and be able to ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Adelphoi

IT Support Technician

Latrobe, PA · On-site

$19 - $26/hr

IT Help Desk - Entry Level Location: Onsite, Latrobe, PA Start your IT career with Adelphoi USA ... Desk Technician to join our dynamic team. This is the perfect opportunity for someone eager to ...

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How much do entry level it help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk Technician, and why are they important?

To thrive as an Entry Level IT Help Desk Technician, you need a basic understanding of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common productivity software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple tasks. These skills ensure prompt and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are some common challenges faced by Entry Level IT Help Desk Technicians, and how can they be addressed?

Entry Level IT Help Desk Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support tickets, and effectively communicating with users who have varying levels of technical knowledge. Addressing these challenges requires strong problem-solving skills, patience, and continuous learning. Building a solid understanding of common software and hardware issues, actively seeking mentorship from more experienced colleagues, and utilizing available knowledge bases can greatly enhance your ability to resolve issues efficiently and provide excellent customer support.

What does an Entry Level IT Help Desk Technician do?

An Entry Level IT Help Desk Technician is responsible for providing technical support and troubleshooting assistance to users experiencing hardware, software, or network-related issues. Their tasks often include answering support tickets, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level technicians. They play a key role in maintaining smooth computer operations for an organization and ensuring users can effectively use their technology resources.

What is the difference between Entry Level IT Help Desk Technician vs Technical Support Specialist?

AspectEntry Level IT Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Microsoft Certified, Cisco certifications (optional)
Work EnvironmentHelp desk, on-site or remote support, troubleshooting hardware/softwareCustomer support, troubleshooting, often more specialized in software or hardware
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, customer support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Help Desk Technician typically handles basic support tasks and is often the first point of contact, while the Technical Support Specialist may focus on more specific technical issues or software support. Both roles require similar certifications and work environments, but the Technical Support Specialist may have more specialized knowledge.

More about Entry Level It Help Desk Technician jobs
What cities are hiring for Entry Level It Help Desk Technician jobs? Cities with the most Entry Level It Help Desk Technician job openings:
What are the most commonly searched types of It Help Desk Technician jobs? The most popular types of It Help Desk Technician jobs are:
What states have the most Entry Level It Help Desk Technician jobs? States with the most job openings for Entry Level It Help Desk Technician jobs include:
What job categories do people searching Entry Level It Help Desk Technician jobs look for? The top searched job categories for Entry Level It Help Desk Technician jobs are:
Entry Level It Help Desk Technician jobs near you
Infographic showing various Entry Level It Help Desk Technician job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 82% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Technician

IT Help Desk Technician

bdManagedIT

Madison, GA • On-site

Full-time

Posted 2 days ago

Job description

Job Summary:
bdManagedIT is seeking an entry-level IT Help Desk Technician who will serve as the first line of support for clients. The role involves troubleshooting technical issues and providing assistance through various communication channels while collaborating with senior technicians.
Responsibilities:
• Respond to phone, chat, and ticket requests
• Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
• Document troubleshooting steps and ticket resolutions in our PSA
• Escalate issues with clear notes when needed
• Perform daily health checks, patch reviews, and basic maintenance tasks
• Collaborate with senior technicians for smooth issue resolution
Qualifications:
Required:
• Entry-level IT Help Desk Technician
• Enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT
• Respond to phone, chat, and ticket requests
• Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
• Document troubleshooting steps and ticket resolutions in our PSA
• Escalate issues with clear notes when needed
• Perform daily health checks, patch reviews, and basic maintenance tasks
• Collaborate with senior technicians for smooth issue resolution
• Ideal for recent graduates or early-career IT professionals with approximately 0–12 months of hands-on support experience, internship, or technical support exposure
• Strong Windows and Microsoft 365 troubleshooting skills
• Strong communication skills and customer empathy
• Must be within daily commuting distance of Madison, GA
Preferred:
• Experience with ticketing or remote support tools
• CompTIA A+ or equivalent knowledge
Company:
Bdmanagedit offers a full range of IT solutions, networking, data backup, security training, cloud and email protection services. Founded in 1996, the company is headquartered in Madison, USA, with a team of 11-50 employees. The company is currently Early Stage.

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