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Contract It Support Jobs in Springfield, MA (NOW HIRING)

Manufacturing Company

IT Support Specialist

Brookfield, MA · On-site

$25 - $29/hr

IT Support Specialist Brookfield, Massachusetts, United States About the Job The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastr ...

Manufacturing Company

IT Support Specialist

Brookfield, MA · On-site

$25 - $29/hr

IT Support Specialist Brookfield, Massachusetts, United States About the Job The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastr ...

CFS

IT Support Specialist

East Hartford, CT

$20 - $24/hr

The IT team is currently managing staffing gaps due to medical leaves and is prioritizing reliable Tier 1 & Tier 2 support coverage to maintain day‑to‑day operations and support upcoming ...

CFS

IT Support Specialist

East Hartford, CT

$20 - $24/hr

The IT team is currently managing staffing gaps due to medical leaves and is prioritizing reliable Tier 1 & Tier 2 support coverage to maintain day‑to‑day operations and support upcoming ...

Abbott

IT Support EngineerRemote

Hartford, CT · On-site

Engineering & Scientific, Engineering Title: IT Support Engineer Location: Hartford, CT Duration: 12 Months Remote 80-100% travel Required Candidates will need a COI to work at various institutions ...

CFS

IT Specialist (on-site)

Windsor Locks, CT

$55K - $65K/yr

IT Support / Field Technician Expected salary: $55,000-$65,000 Why Take the role of IT Support/Field Technician? * Join a stable, growing company with diverse operations and a uniquely varied IT ...

New

CFS

IT Specialist (on-site)

Windsor Locks, CT

$55K - $65K/yr

IT Support / Field Technician Expected salary: $55,000-$65,000 Why Take the role of IT Support/Field Technician? * Join a stable, growing company with diverse operations and a uniquely varied IT ...

New

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How much do contract it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for contract it support in Springfield, MA is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract IT Support, and why are they important?

To thrive as a Contract IT Support, you need a strong understanding of computer hardware, software troubleshooting, networking, and commonly a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard office and security software is typically required. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and build trust with clients. These skills are critical for minimizing downtime, ensuring smooth operations, and delivering high-quality technical support in dynamic business environments.

What are some common challenges faced by Contract IT Support professionals, and how can they be addressed?

Contract IT Support professionals often encounter challenges such as adapting quickly to new systems, processes, and company cultures, since they may work with multiple clients or move between organizations. Building rapport and trust with permanent staff while understanding each client's unique technical environment is essential. To address these challenges, contract IT support workers should proactively communicate, document their work clearly, and stay up to date with the latest software and troubleshooting techniques. Flexibility and strong problem-solving skills also help ensure smooth transitions and successful project outcomes.

What is a Contract IT Support professional?

A Contract IT Support professional is an information technology specialist hired on a temporary or project basis to assist organizations with their IT needs. Their responsibilities often include troubleshooting technical issues, setting up hardware and software, maintaining networks, and ensuring the smooth operation of computer systems. Unlike permanent staff, contract IT support workers are typically engaged for a specific duration, project, or to cover peak periods. This flexibility allows companies to access specialized skills as needed without long-term commitments. Contract IT support roles can be found in various industries and may involve both onsite and remote work.

Is AI replacing tech support?

AI is automating certain tasks within IT support roles, such as troubleshooting common issues and providing basic assistance. However, contract IT support jobs often require human judgment, problem-solving skills, and customer service, making full automation unlikely in the near term.

What is the difference between Contract It Support vs Help Desk Technician?

AspectContract It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI-SCA (common but not mandatory)
Work EnvironmentContract-based, often on-site or remote, project-focusedHelp desk, support center, remote or on-site
Employer & Industry UsageIT service providers, consulting firms, companies hiring temporary supportCorporate IT departments, MSPs, tech support centers
Search & Comparison IntentLooking for short-term or project-based IT support rolesSeeking entry-level or ongoing technical support roles

Contract It Support roles typically involve short-term, project-based work with specific client needs, often requiring relevant certifications. Help Desk Technicians usually provide ongoing support within a company's IT department or support center, focusing on troubleshooting and customer service. Both roles require similar certifications but differ mainly in employment type and work setting.

What are the most commonly searched types of It Support jobs in Springfield, MA? The most popular types of It Support jobs in Springfield, MA are:
What are popular job titles related to Contract It Support jobs in Springfield, MA? For Contract It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Contract It Support jobs in Springfield, MA look for? The top searched job categories for Contract It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Contract It Support jobs? Cities near Springfield, MA with the most Contract It Support job openings:
Contract It Support jobs near you

IT Support Specialist

Manufacturing Company

Brookfield, MA • On-site

$25 - $29/hr

Other

Medical

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Support Specialist

Brookfield, Massachusetts, United States

About the Job

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives.

What's In It For You?
  • Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps).
  • Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts.
  • Work-Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule.
  • Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus.
Responsibilities Include (2+ Years Experience Required)
  • Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues.
  • Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance.
  • Conduct data analysis to support system optimization and efficiency initiatives.
  • Assist with system upgrades, patches, and configuration changes across the IT environment.
  • Support initiatives related to the company's Digital Transformation roadmap.
  • Document IT processes, procedures, and create comprehensive user guides.
  • Collaborate effectively with cross-functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions.
  • Assist with IT security monitoring and incident response activities.
  • Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations.
  • Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus.
Skills and Qualifications
  • Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role.
  • Certification: MUST have an A+ Certification.
  • Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments.
  • Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities effectively.
  • Strong interpersonal and communication skills to provide clear, patient, and effective support to non-technical users.
  • Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment).
Compensation and Benefits

Pay Rate: The expected hourly wage is $25-$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.

Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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