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Remote It Support Jobs in Springfield, MA (NOW HIRING)

Nexthink

Enterprise Account Executive

Hartford, CT · Remote

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... Identify business pains tied to employee productivity, IT support, application adoption, digital ...

Nexthink

Enterprise Account Executive

Hartford, CT · On-site +1

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... Identify business pains tied to employee productivity, IT support, application adoption, digital ...

Varsity Tutors

CompTIA A+ Tutor

Hartford, CT · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Varsity Tutors

CompTIA A+ Tutor

Northampton, MA · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Kemper

SVP, Chief Technology Officer (CTO)

Hartford, CT · On-site +1

... IL, Remote-MI, Remote-NJ, St. Louis, Missouri Details Kemper is one of the nation's leading ... The CTO works in partnership with the CIO to shape the long-term technology vision while ensuring ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Springfield, MA

Remote It Support information

See Springfield, MA salary details

$14

$24

$36

How much do remote it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote it support in Springfield, MA is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.27 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Springfield, MA? The most popular types of It Support jobs in Springfield, MA are:
What are popular job titles related to Remote It Support jobs in Springfield, MA? For Remote It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Springfield, MA look for? The top searched job categories for Remote It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote It Support jobs? Cities near Springfield, MA with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Springfield, MA as of August 2026, with employment types broken down into 69% Full Time, 14% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,960 per year, or $25 per hour.

Support Operations Specialist

RMS IT Solutions Inc

Manchester, CT • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

Description

RMS IT Solutions Inc is seeking an Entry-Level Support Operations Specialist to join our dynamic team in the Information Technology/IT industry. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our support services while working remotely. This is a full-time position that offers the opportunity to contribute to the success of our operations and collaborate with a talented team. If you are passionate about providing exceptional support and have a keen eye for detail, we would love to have you on board!

Responsibilities:
  • Monitor and maintain support ticketing systems to ensure timely resolution of customer inquiries
  • Provide technical assistance and troubleshooting support to customers via email, chat, or phone
  • Collaborate with cross-functional teams to escalate and resolve complex support issues
  • Document support processes, solutions, and best practices for knowledge sharing
  • Identify opportunities for process improvements to enhance the overall support experience
Requirements:
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  • Basic understanding of IT systems and software applications
  • Experience with support ticketing systems is a plus
RMS IT Solutions logo

About RMS IT Solutions

Sourced by ZipRecruiter

RMS IT is an exceptional service provider in various domains like IT Product Development, IT Staffing Services, Government & Federal services, NON – IT Services & Immigration processing. We have a team who are aggressive towards the company’s goal to build their customer ambition to next level by providing a unique workforce to get fix the work in TIME FRAME (JIT). Our Vision: Standing forefront and supporting the challenging Customers and we would like to enhance opportunities to make the careers for young MINDS. Our Mission: Getting engaged into continuation development towards the futuristic Information Technology and adopting new generation ideology and their methods.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Manchester, CT, US

Year founded

2020

Social media

Twitter

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