Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
IT Support Supervisor
Columbus, OH ยท Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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IT Support Supervisor
Columbus, OH ยท Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
IT Helpdesk Technician
Westerville, OH ยท On-site
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
IT Helpdesk Technician
Westerville, OH ยท On-site
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
IT Helpdesk Technician
Westerville, OH ยท On-site
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
IT Helpdesk Technician
Westerville, OH ยท On-site
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
IT Support Technician
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
IT Support Technician
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
IT Support Technician
Canal Winchester, OH ยท On-site
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
IT Support Technician
Canal Winchester, OH ยท On-site
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
IT Support Technician
$20.50 - $28/hr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ... security systems including video surveillance and access control technologies * Ensure adherence to ...
IT Support Technician
$20.50 - $28/hr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ... security systems including video surveillance and access control technologies * Ensure adherence to ...
IT Support Specialist
$20 - $23.50/hr
We are seeking a dependable, hands-on IT Support Specialist for an immediate short-term contract in ... Partner directly with remote Senior IT Engineers to act as their local hands and eyes for guided ...
IT Support Specialist
$20 - $23.50/hr
We are seeking a dependable, hands-on IT Support Specialist for an immediate short-term contract in ... Partner directly with remote Senior IT Engineers to act as their local hands and eyes for guided ...
IT Support
Columbus, OH ยท On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
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IT Support
Columbus, OH ยท On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
IT Support
Columbus, OH ยท On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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IT Support
Columbus, OH ยท On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Sr. IT Support Specialist
Grove City, OH ยท On-site
The role includes remote support, regular on-site support, and travel throughout Ohio, with ... First line day-to-day IT support for Seva's dental practices, including both routine support ...
New
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Sr. IT Support Specialist
Grove City, OH ยท On-site
The role includes remote support, regular on-site support, and travel throughout Ohio, with ... First line day-to-day IT support for Seva's dental practices, including both routine support ...
New
IT Support Technician
Columbus, OH ยท On-site
$44K/yr
ESC of Central Ohio The Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending ...
IT Support Technician
Columbus, OH ยท On-site
$44K/yr
ESC of Central Ohio The Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending ...
Sr. IT Support Specialist
Grove City, OH ยท On-site
Seva Dental Team is looking for a full-time Sr. IT Support Specialist based in Grove City, OH. This ... The role includes remote support, regular on-site support, and travel throughout Ohio, with ...
Sr. IT Support Specialist
Grove City, OH ยท On-site
Seva Dental Team is looking for a full-time Sr. IT Support Specialist based in Grove City, OH. This ... The role includes remote support, regular on-site support, and travel throughout Ohio, with ...
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
IT Support Specialist II
Columbus, OH ยท On-site
$60K - $65K/yr
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
IT Support Specialist II
Columbus, OH ยท On-site
$60K - $65K/yr
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
IT Service Desk Tier 2
Columbus, OH ยท Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH ยท Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH ยท Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH ยท Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Support Analyst
Dublin, OH ยท On-site
Infoverity is hiring an IT Support Analyst to be the first point of contact for our team's technology needs - laptops, accounts, applications, and everything in between. This is a hands-on helpdesk ...
IT Support Analyst
Dublin, OH ยท On-site
Infoverity is hiring an IT Support Analyst to be the first point of contact for our team's technology needs - laptops, accounts, applications, and everything in between. This is a hands-on helpdesk ...
IT Service Desk Tier 2
Columbus, OH ยท On-site
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH ยท On-site
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Support Specialist
Columbus, OH ยท Hybrid
Position Summary The IT Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following ...
IT Support Specialist
Columbus, OH ยท Hybrid
Position Summary The IT Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following ...
Remote It Support information
See salary details
$14.18 - $16.26
3% of jobs
$16.26 - $18.33
7% of jobs
$18.33 - $20.41
12% of jobs
$20.79 is the 25th percentile. Wages below this are outliers.
$20.41 - $22.49
16% of jobs
The median wage is $23.89 / hr.
$22.49 - $24.56
18% of jobs
$24.56 - $26.64
14% of jobs
$27.63 is the 75th percentile. Wages above this are outliers.
$26.64 - $28.72
12% of jobs
$28.72 - $30.79
8% of jobs
$30.79 - $32.87
5% of jobs
$32.87 - $34.94
3% of jobs
$34.94 - $37.02
2% of jobs
$14
$25
$37
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Job description
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
ย ย ย ย ย ย Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
ย ย ย ย ย ย Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
ย ย ย ย ย ย Supporting enterprise production support process for reporting, evaluating, resolving incidents
ย ย ย ย ย ย Leveraging Salesforce as a ticketing tool
ย ย ย ย ย ย Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
ย ย ย ย ย ย Reporting on metrics like call volume, call types, technical talk time
ย ย ย ย ย ย Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
ย ย ย ย ย ย Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
ย ย ย ย ย ย Complete daily help desk checklist summarizing handoff tickets, policies and settlements
ย ย ย ย ย ย Lead specialists may also act as manager on call.
Requirements:
ย ย ย ย ย ย Strong customer service, organization, and communication skills
ย ย ย ย ย ย Strong process management skills
ย ย ย ย ย ย Ability to understand software, hardware, telephony and connectivity
ย ย ย ย ย ย Ability to acquire data
ย ย ย ย ย ย Ability to multi-task
ย ย ย ย ย ย Ability to focus on objectives while being detail-oriented
ย ย ย ย ย ย Ability to work independently
ย ย ย ย ย ย Strong problem-solving skills
ย ย ย ย ย ย Ability to work effectively with colleagues
ย ย ย ย ย ย Ability to listen effectively and communicate with candor and honesty
ย ย ย ย ย ย 1-2 years in IT Support (Service Desk preferred and/or Deskside experience
ย ย ย ย ย ย Experience in supporting multi-site and/or supporting or deploying systems preferred
ย ย ย ย ย ย Experience using Service Desk ticketing system to track incidents/requests
ย ย ย ย ย ย Experience win Medium/large support environments
ย ย ย ย ย ย Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
ย ย ย ย ย Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support