IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Westerville, OH · On-site
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
Westerville, OH · On-site
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
... and remote IT support needs across our organization. Key Responsibilities: * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user ...
Canal Winchester, OH · On-site
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
Canal Winchester, OH · On-site
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
Canal Winchester, OH · On-site
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
Canal Winchester, OH · On-site
$50K - $62K/yr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company ...
$20.50 - $28/hr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ... security systems including video surveillance and access control technologies * Ensure adherence to ...
$20.50 - $28/hr
Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ... security systems including video surveillance and access control technologies * Ensure adherence to ...
$20 - $23.50/hr
We are seeking a dependable, hands-on IT Support Specialist for an immediate short-term contract in ... Partner directly with remote Senior IT Engineers to act as their local hands and eyes for guided ...
$20 - $23.50/hr
We are seeking a dependable, hands-on IT Support Specialist for an immediate short-term contract in ... Partner directly with remote Senior IT Engineers to act as their local hands and eyes for guided ...
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
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Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Grove City, OH · On-site
The role includes remote support, regular on-site support, and travel throughout Ohio, with ... First line day-to-day IT support for Seva's dental practices, including both routine support ...
New
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Grove City, OH · On-site
The role includes remote support, regular on-site support, and travel throughout Ohio, with ... First line day-to-day IT support for Seva's dental practices, including both routine support ...
New
Columbus, OH · On-site
$44K/yr
ESC of Central Ohio The Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending ...
Columbus, OH · On-site
$44K/yr
ESC of Central Ohio The Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending ...
Grove City, OH · On-site
Seva Dental Team is looking for a full-time Sr. IT Support Specialist based in Grove City, OH. This ... The role includes remote support, regular on-site support, and travel throughout Ohio, with ...
New
Grove City, OH · On-site
Seva Dental Team is looking for a full-time Sr. IT Support Specialist based in Grove City, OH. This ... The role includes remote support, regular on-site support, and travel throughout Ohio, with ...
New
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
Columbus, OH · On-site
$60K - $65K/yr
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
Columbus, OH · On-site
$60K - $65K/yr
Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a ... Network connectivity, copiers/printers, and remote access tools * User setup/maintenance and ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Dublin, OH · On-site
Infoverity is hiring an IT Support Analyst to be the first point of contact for our team's technology needs - laptops, accounts, applications, and everything in between. This is a hands-on helpdesk ...
Dublin, OH · On-site
Infoverity is hiring an IT Support Analyst to be the first point of contact for our team's technology needs - laptops, accounts, applications, and everything in between. This is a hands-on helpdesk ...
Columbus, OH · On-site
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · On-site
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Hybrid
Position Summary The IT Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following ...
Columbus, OH · Hybrid
Position Summary The IT Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following ...
$14.18 - $16.26
3% of jobs
$16.26 - $18.33
7% of jobs
$18.33 - $20.41
12% of jobs
$20.79 is the 25th percentile. Wages below this are outliers.
$20.41 - $22.49
16% of jobs
The median wage is $23.89 / hr.
$22.49 - $24.56
18% of jobs
$24.56 - $26.64
14% of jobs
$27.63 is the 75th percentile. Wages above this are outliers.
$26.64 - $28.72
12% of jobs
$28.72 - $30.79
8% of jobs
$30.79 - $32.87
5% of jobs
$32.87 - $34.94
3% of jobs
$34.94 - $37.02
2% of jobs
$14
$25
$37

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
Supporting enterprise production support process for reporting, evaluating, resolving incidents
Leveraging Salesforce as a ticketing tool
Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
Reporting on metrics like call volume, call types, technical talk time
Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
Complete daily help desk checklist summarizing handoff tickets, policies and settlements
Lead specialists may also act as manager on call.
Requirements:
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Service Desk preferred and/or Deskside experience
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support