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Remote It Support Jobs in Iowa (NOW HIRING)

Corporate Tools

IT Infrastructure Manager

Johnston, IA · On-site +1

$185K/yr

Quarterly allowance * Use to make your remote work set up more comfortable, for continuing ... Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or ...

Trinity Health

Virtual Monitor Tech, PCT

Davenport, IA · On-site +1

$15.25 - $20/hr

This position is not remote, it is onsite in Davenport, IA Want to learn more about MercyOne ... Basic Life Support * Less than 1 year experience required Education: * High school graduation or ...

Bitco Corporation

Senior IT Business Analyst

Davenport, IA · Remote

$76K - $101K/yr

The Senior IT Business Analyst is a strategic, consultative leader who plays a critical role in ... Proven experience supporting enterprise modernization initiatives, including core policy/claims ...

CSAA

Change Manager I - Remote

Nevada, IA · Remote

Lead and support change management efforts for IT system implementations, upgrades, and process ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Iowa

Remote It Support information

See Iowa salary details

$13

$23

$34

How much do remote it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote it support in Iowa is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.63 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Iowa? The most popular types of It Support jobs in Iowa are:
What are popular job titles related to Remote It Support jobs in Iowa? For Remote It Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Iowa look for? The top searched job categories for Remote It Support jobs in Iowa are:
What cities in Iowa are hiring for Remote It Support jobs? Cities in Iowa with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Iowa as of August 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,976 per year, or $23.5 per hour.

IT SPECIALIST (CUSTOMER SUPPORT) (3 Vacancies)

Army National Guard Units

IA • On-site, Remote

$68K - $97K/yr

Full-time

Posted 9 days ago

Army National Guard rating

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

39th of 49 rated military and defense

Job description

Summary
IOWA ARMY NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION
This position is restricted to current Military members of the Iowa Army National Guard.
LOCATION: G6, Johnston, IA
Learn more about this agency
Duties
Help
As a IT SPECIALIST (CUSTOMER SUPPORT) (3 Vacancies), GS-2210-9/11 your duties are below.
  1. Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements. In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes. Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices. Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinates support actions with user, other IT personnel, and higher levels as required. Evaluates IT hardware and software used by activities. Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Works with users to test and evaluate a variety of software packages. Resolves problems to the extent possible before referring more difficult problems to appropriate levels. Applies appropriate security measures consistent with approved security standards. (40%)
  2. Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Supports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations. Receives, responds to, and ensures resolution of all types of help center calls. (40%)
  3. Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem. Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintains awareness of current trends in information technology. Performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training. (10%)
  4. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Works directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Performs cyclic inventories as required by the Command Supply Discipline Program. (10%)
  5. Performs other duties as assigned. D2526P02

Requirements
Help
Conditions of employment
NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires military membership in a compatible military assignment in the Iowa Army National Guard. Selectee will be required to wear the military uniform. Acceptance of this excepted position constitutes concurrence with these requirements as a condition of employment.
APPLICATION MATERIALS MUST BE RECEIVED BY 08/11/2026 . FAILURE TO PROVIDE COMPLETE INFORMATION MAY RESULT IN YOUR NOT RECEIVING CONSIDERATION FOR THIS POSITION. Please refer to the Qualifications and Evaluations Section of this Announcement to understand the qualification requirements, and the How to Apply Section for detailed instruction on applying.
TRIAL PERIOD REQUIREMENT: As a condition of employment for accepting this position, you will be required to serve a 2-year trial period or 1-year (Veterans Preference Eligibles Only) during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • Your performance and conduct.
  • The needs and interests of the agency.
  • Whether your continued employment would advance organizational goals of the agency or the Government; and
  • Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
SECURITY CLEARANCE REQUIREMENT: Employment is subject to attaining and maintaining a clearance as required by this position. If the selectee does not possess the applicable security clearance when hired, application must be made within 30 days of the start date. Failure to make application for the required security clearance will result in termination of employment.
Failure to complete prescribed courses may be cause for reassignment or termination of FTS.
Military Rank Requirements: OFFICERS, WARRANT OFFICERS, AND ENLISTED MEMBERS (O-4 and Below)
Qualifications
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the minimum/specialized experience needed for the position in their resume will not be referred for consideration. Your resume must contain your own words. Resumes that are verbatim, from this announcement, any PD's, or any other applicants will not be considered.
MINIMUM REQUIREMENTS: Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE REQUIREMENTS: GS-2210-9/11: Must have experience in the following:
GS-09
  • 1-year specialized experience equivalent to at least the next lower grade.
  • Experience, education, or training receiving, maintaining, and issuing data storage media for computer operations.
  • Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing.
  • Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.
  • Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow.
  • Experience in analysis of the interrelationship of pertinent components of the system.
  • Experience planning the sequence of actions necessary to accomplish the assignment.
  • Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

GS-11
  • 1-year specialized experience equivalent to at least the next lower grade.
  • Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.
  • Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
  • Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
  • Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education
Substitution of Education for Specialized Experience -
GS-09:
  • Master's degree or equivalent graduate degree -or- 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree

GS-11
  • Ph.D. or equivalent doctoral degree -or-3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

To receive credit for education, you must provide college transcripts to support your educational claims.
Additional information
ENLISTMENT CASH BONUSES: Acceptance of a technician position may affect any bonus and/or educational assistance that may be applicable. Please contact your Education Office prior to accepting a position with the Iowa Army National Guard.
Participation in direct deposit is mandatory.
If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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About Army National Guard

Sourced by ZipRecruiter

The Army National Guard, headquartered in Arlington, VA, is a key constituent of the United States military, falling under the sector of Defense and Public Safety. Since its founding in 1636, it has served dual roles as both a state and federal military force that is activated in response to domestic emergencies and overseas combat missions. The Army National Guard embodies core values, including loyalty, duty, respect, selfless service, honor, integrity, and personal courage, intending to uphold peace and serve the nation with unwavering dedication.

Industry

National security and international affairs

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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