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It Support Manager Jobs in Iowa (NOW HIRING)

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to ... Document and manage requests through the IT ticketing system.Escalate complex issues to appropriate ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to ... Document and manage requests through the IT ticketing system. * Escalate complex issues to ...

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Versova

IT Support Technician II

Clarion, IA · On-site

$19.25 - $26.50/hr

Clarion, Iowa Reports To: Regional IT Manager Job Type: Fulltime Travel: 10-15% Job Summary The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT ...

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose ...

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT ...

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT ...

Landus Cooperative

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Build strong working relationships with end users and department managers * Advocate for a seamless, efficient, and positive IT support experience * Partner with other IT teams (Backend, Dev/Data, OT ...

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Iowa

It Support Manager information

See Iowa salary details

$33.8K

$80.9K

$123.5K

How much do it support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for it support manager in Iowa is $80,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $93,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Iowa? The most popular types of It Support jobs in Iowa are:
What cities in Iowa are hiring for It Support Manager jobs? Cities in Iowa with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,916 per year, or $38.9 per hour.

IT Support Technician

St. Ambrose University

Cedar Rapids, IA • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision

Posted 21 days ago

St. Ambrose University rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

456th of 615 rated colleges and universities

Job description

IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.Key ResponsibilitiesProvide Tier 1 support for computers, printers, classroom technology, and software.Troubleshoot hardware, software, account access, and password issues.Document and manage requests through the IT ticketing system.Escalate complex issues to appropriate IT staff.Assist with setup, maintenance, and support of university technology.Deliver support in person, by phone, and remotely.Collaborate with IT team members and contribute to process improvements.Work occasional evenings and weekends as needed.QualificationsAssociate degree or 2+ years of related IT support experience.Strong customer service and communication skills.Experience supporting Windows and macOS environments.Familiarity with Microsoft 365 and common desktop technologies.Ability to troubleshoot technical issues and manage multiple priorities.PreferredAssociate degree in Computer Science or related field.Dell certification or similar technical certifications.Experience with remote support tools, AV/classroom technology, and account management systems.BenefitsCompetitive salary and comprehensive benefits package including health, dental, and vision insuranceRetirement savings plan with employer matchTuition remission benefitsPaid time off and holidaysOpportunities for professional development and trainingA supportive and collaborative work environmentAccess to campus amenities, cultural events, and recreational facilitiesWhy Join Us?St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.How to Apply:Interested individuals should apply online at https://Stambroseuniv.applicantlist.com by submitting a letter of application, resume, and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ

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