Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
IT Support Technician
$21.25 - $29.25/hr
Qualifications * Associate degree or 2+ years of related IT support experience. * Strong customer service and communication skills. * Experience supporting Windows and macOS environments.
IT Support Technician
$21.25 - $29.25/hr
Qualifications * Associate degree or 2+ years of related IT support experience. * Strong customer service and communication skills. * Experience supporting Windows and macOS environments.
IT Support Technician
Cedar Rapids, IA · On-site
$21.25 - $29.25/hr
Qualifications * Associate degree or 2+ years of related IT support experience. * Strong customer service and communication skills. * Experience supporting Windows and macOS environments.
IT Support Technician
Cedar Rapids, IA · On-site
$21.25 - $29.25/hr
Qualifications * Associate degree or 2+ years of related IT support experience. * Strong customer service and communication skills. * Experience supporting Windows and macOS environments.
Associate's degree in Computer Information Systems/ Network Administration or related field and/ or 2-5 years work equivalent with high school diploma * Two or more years of IT support experience
Quick apply
Associate's degree in Computer Information Systems/ Network Administration or related field and/ or 2-5 years work equivalent with high school diploma * Two or more years of IT support experience
IT Support Technician
Marengo, IA · On-site
$60K - $63K/yr
Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience) * 3+ years of hands-on IT technical support experience * Strong troubleshooting skills ...
Quick apply
IT Support Technician
Marengo, IA · On-site
$60K - $63K/yr
Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience) * 3+ years of hands-on IT technical support experience * Strong troubleshooting skills ...
IT Support Technician
Cedar Rapids, IA · On-site
$21.25 - $29.25/hr
IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first ...
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IT Support Technician
Cedar Rapids, IA · On-site
$21.25 - $29.25/hr
IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first ...
IT Support Technician II
Clarion, IA · On-site
$19.25 - $26.50/hr
Associate's degree in Information Technology, Computer Science, or related field (equivalent experience) * 3+ years of relevant experience in IT technical support * Proficiency in computer hardware ...
IT Support Technician II
Clarion, IA · On-site
$19.25 - $26.50/hr
Associate's degree in Information Technology, Computer Science, or related field (equivalent experience) * 3+ years of relevant experience in IT technical support * Proficiency in computer hardware ...
The IT Support Analyst also assists with user training, supports daily system operations, and contributes to technology planning and optimization efforts to enhance user experience, system ...
The IT Support Analyst also assists with user training, supports daily system operations, and contributes to technology planning and optimization efforts to enhance user experience, system ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Humboldt, IA · On-site
$20.75 - $28.25/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Humboldt, IA · On-site
$20.75 - $28.25/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Humboldt, IA · On-site
$20.75 - $28.25/hr
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Humboldt, IA · On-site
$20.75 - $28.25/hr
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Humboldt, IA · On-site
$20.75 - $28.25/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
Quick apply
IT Support Technician - Level 2
Humboldt, IA · On-site
$20.75 - $28.25/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
Quick apply
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT ...
IT Support Technician - Level 1
Des Moines, IA · On-site
$21 - $28.75/hr
The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...
IT Support Technician - Level 1
Des Moines, IA · On-site
$21 - $28.75/hr
The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...
IT Support Technician - Level 1
$21 - $28.75/hr
The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...
IT Support Technician - Level 1
$21 - $28.75/hr
The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...
IT Support Technician - Level 1
Des Moines, IA · On-site
$21 - $28.75/hr
The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...
Quick apply
IT Support Technician - Level 1
Des Moines, IA · On-site
$21 - $28.75/hr
The IT Support Technician is responsible for supporting all technology-related interfaces for ... An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT ...
IT Manager
$85K - $115K/hr
Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...
Quick apply
IT Manager
$85K - $115K/hr
Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Associate It Support information
What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?
To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.
What are some common challenges faced by associate IT support professionals, and how can they effectively address them?
Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.
What is the difference between Associate It Support vs Help Desk Technician?
| Aspect | Associate It Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI-SCA |
| Work Environment | Corporate, SMBs, IT departments | Help desks, IT support centers, customer service |
| Job Responsibilities | Basic troubleshooting, hardware/software support, user assistance | Responding to user issues, ticket management, troubleshooting |
Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.
What is an associate IT support?
Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Iowa? The most popular types of It Support jobs in Iowa are:
What are popular job titles related to Associate It Support jobs in Iowa? For Associate It Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Iowa look for? The top searched job categories for Associate It Support jobs in Iowa are:
What cities in Iowa are hiring for Associate It Support jobs? Cities in Iowa with the most Associate It Support job openings:
Associate IT Support & Service Analyst
Des Moines, IA • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
Ruan Transportation Management Systems rating
7.2
Based on 43 frontline employees who took The Breakroom Quiz
184th of 360 rated logistics
Job description
This is a full-time position working onsite in Des Moines, IA.
Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
Responsibilities:
Job Requirements/Minimum Qualifications:
Education: High School Diploma/GED or equivalent work experience.
Type of Experience: customer service experience or relevant IT certifications.
Required Knowledge, Skills, Abilities:
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.
Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
Responsibilities:
- Troubleshoot, resolve, and escalate IT issues. Fulfill IT requests.
- Create and maintain accurate records and technical documentation.
- Perform technical cross-training with team members.
- Perform other specialized tasks in relation to established career development plans.
Job Requirements/Minimum Qualifications:
Education: High School Diploma/GED or equivalent work experience.
Type of Experience: customer service experience or relevant IT certifications.
Required Knowledge, Skills, Abilities:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Basic knowledge of hardware, software, networking, database, and web applications. Customer service skills.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.
What Ruan Transportation Management Systems employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About RUAN Transportation Management Systems
Sourced by ZipRecruiter
Industry
Trucking
Company size
5,001 - 10,000 Employees
Headquarters location
Des Moines, IA, US
Year founded
1932