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Help Desk Tier 2 Jobs in Iowa (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Escalate unresolved issues to Tier 2 or Systems teams following Winsor's documented escalation ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Escalate unresolved issues to Tier 2 or Systems teams following Winsor's documented escalation ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

Robert Half

Help Desk/Desktop Support Analyst

Marion, IA · On-site

$20.50 - $28/hr

We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end ...

GovCIO

Service Desk Lead

Des Moines, IA · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 ... We need great people to help us do great things - for our customers, our culture, and our ability ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Iowa

Help Desk Tier 2 information

See Iowa salary details

$11

$21

$31

How much do help desk tier 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk tier 2 in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Iowa?

The most popular types of Help Desk Tier 2 jobs in Iowa are:

What are popular job titles related to Help Desk Tier 2 jobs in Iowa?

For Help Desk Tier 2 jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Iowa look for?

The top searched job categories for Help Desk Tier 2 jobs in Iowa are:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Iowa as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,229 per year, or $21.7 per hour.

Help Desk Technician

Winsor Consulting Group LLC

Iowa City, IA • On-site

$19.50 - $26.50/hr

Full-time

Re-posted 7 days ago

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a wide range of IT issues. This client-facing role is essential to maintaining positive customer relationships and ensuring the smooth operation of our clients’ environments. You'll work within a team-oriented service desk, triaging and resolving issues or escalating as necessary, while documenting your work accurately and consistently in our systems.

You will contribute to a standardized, ITIL-aligned support experience that reinforces Winsor’s reputation for fast, professional, and reliable service. Success in this role comes from responsiveness, clear communication, a desire to learn, and an ability to follow processes.

Job Duties:
  • Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
  • Troubleshoot common user issues including password resets, email access, device performance, printing, and basic networking.
  • Monitor and respond to alerts for supported environments.
  • Participate in the oncall rotation to provide afterhours emergency support as scheduled.
  • Configure and deploy new workstations per Winsor’s documented imaging and setup procedures.
  • Travel onsite when necessary to assist with support issues that require a physical presence.
  • Escalate unresolved issues to Tier 2 or Systems teams following Winsor’s documented escalation paths.
  • Maintain accurate and thorough documentation of client interactions, troubleshooting steps, and resolutions.
  • Adhere to established SLAs, escalation timelines, and clientspecific standards.
  • Contribute to internal documentation and process improvement initiatives.
  • Deliver a positive customer experience by maintaining a helpful and professional demeanor in all interactions.
    • Preferred Skills:
  • Foundational understanding of Microsoft 365, Windows 10/11, and basic networking (TCP/IP, DNS, DHCP), application troubleshooting.
  • Excellent verbal and written communication skills with an emphasis on client service.
  • Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus.
  • Ability to follow defined processes and troubleshoot using checklists or SOPs.
  • Strong time management and organizational skills.
  • Commitment to continual learning and process improvement.
    • Experience:
  • 1 to 2 years of experience in a help desk or technical support role preferred.
  • Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.
  • Familiarity with ITIL principles is a bonus but not required.
    • Education:
  • High school diploma or equivalent required.
  • Associate degree in IT, Computer Science, or related field preferred.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are advantageous.

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