Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Support
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
IT Help Desk / Junior Systems Admin
Council Bluffs, IA · On-site
$60K - $75K/yr
Support People. Grow Your IT Career.We're looking for a motivated IT Help Desk / Junior Systems ... Develop entry-level System Administrator and Business Analyst skills under the mentorship of senior ...
New
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IT Help Desk / Junior Systems Admin
Council Bluffs, IA · On-site
$60K - $75K/yr
Support People. Grow Your IT Career.We're looking for a motivated IT Help Desk / Junior Systems ... Develop entry-level System Administrator and Business Analyst skills under the mentorship of senior ...
New
Support People. Grow Your IT Career. We're looking for a motivated IT Help Desk / Junior Systems ... Develop entry-level System Administrator and Business Analyst skills under the mentorship of senior ...
New
Support People. Grow Your IT Career. We're looking for a motivated IT Help Desk / Junior Systems ... Develop entry-level System Administrator and Business Analyst skills under the mentorship of senior ...
New
Help Desk Specialist
Waterloo, IA · On-site
$18 - $22/hr
The Help Desk Specialist provides exceptional customer service and help desk support by way of ... Provides support via phone, email, and in-person for end-users of laptop and desktop PC'
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Help Desk Specialist
Waterloo, IA · On-site
$18 - $22/hr
The Help Desk Specialist provides exceptional customer service and help desk support by way of ... Provides support via phone, email, and in-person for end-users of laptop and desktop PC'
Help Desk Specialist
Waterloo, IA · On-site
$18 - $22/hr
The Help Desk Specialist provides exceptional customer service and help desk support by way of ... Provides support via phone, email, and in-person for end-users of laptop and desktop PC'
Quick apply
Help Desk Specialist
Waterloo, IA · On-site
$18 - $22/hr
The Help Desk Specialist provides exceptional customer service and help desk support by way of ... Provides support via phone, email, and in-person for end-users of laptop and desktop PC'
Help Desk/Desktop Support Analyst
Davenport, IA · On-site
$18.25 - $24.75/hr
We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can ...
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Help Desk/Desktop Support Analyst
Davenport, IA · On-site
$18.25 - $24.75/hr
We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can ...
Help Desk Technician
Clive, IA · On-site
$18.75 - $25.50/hr
The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...
Help Desk Technician
Clive, IA · On-site
$18.75 - $25.50/hr
The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...
Help Desk Technician
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Help Desk Technician
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Help Desk Technician
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Help Desk Technician
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Phone Support * Troubleshooting * Hardware * Ticketing * VDI * MFA * VPN * Active Directory DESCRIPTION Our Financial Services client is hiring a HELP DESK TECHNICIAN, due to a recent departure. The ...
Phone Support * Troubleshooting * Hardware * Ticketing * VDI * MFA * VPN * Active Directory DESCRIPTION Our Financial Services client is hiring a HELP DESK TECHNICIAN, due to a recent departure. The ...
Phone Support * Troubleshooting * Hardware * Ticketing * VDI * MFA * VPN * Active Directory DESCRIPTION Our Financial Services client is hiring a HELP DESK TECHNICIAN, due to a recent departure. The ...
New
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Phone Support * Troubleshooting * Hardware * Ticketing * VDI * MFA * VPN * Active Directory DESCRIPTION Our Financial Services client is hiring a HELP DESK TECHNICIAN, due to a recent departure. The ...
New
Help Desk Specialist
Sioux Center, IA · On-site
... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Triage and respond to support tickets, ensuring effective communication and timely resolution
Help Desk Specialist
Sioux Center, IA · On-site
... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Triage and respond to support tickets, ensuring effective communication and timely resolution
Help Desk Specialist
Sioux Center, IA · On-site
... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Triage and respond to support tickets, ensuring effective communication and timely resolution
Quick apply
Help Desk Specialist
Sioux Center, IA · On-site
... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Triage and respond to support tickets, ensuring effective communication and timely resolution
IT Help Desk Specialist
Dubuque, IA · Hybrid
Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...
IT Help Desk Specialist
Dubuque, IA · Hybrid
Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...
IT Help Desk Specialist
Dubuque, IA · On-site
Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...
IT Help Desk Specialist
Dubuque, IA · On-site
Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...
IT Help Desk Specialist
Dubuque, IA · Hybrid
Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...
Quick apply
IT Help Desk Specialist
Dubuque, IA · Hybrid
Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...
Service Desk Analyst - Enterprise
$20 - $27.50/hr
This Help Desk role provides front-line IT support for GreatAmerica employees. The focus of our work is resolving user related incidents and service requests, across more than 250 discrete ...
Service Desk Analyst - Enterprise
$20 - $27.50/hr
This Help Desk role provides front-line IT support for GreatAmerica employees. The focus of our work is resolving user related incidents and service requests, across more than 250 discrete ...
Computer Technician & Help Desk
Clive, IA · On-site
$18.75 - $25.50/hr
Summary: Provides technical support to users by researching and answering questions ... Help with replacement of computer equipment such as terminals, monitors, and printers.
Computer Technician & Help Desk
Clive, IA · On-site
$18.75 - $25.50/hr
Summary: Provides technical support to users by researching and answering questions ... Help with replacement of computer equipment such as terminals, monitors, and printers.
Entry Level Help Desk Support information
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Iowa?
For Entry Level Help Desk Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Iowa look for?
The top searched job categories for Entry Level Help Desk Support jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Help Desk Support jobs?
Cities in Iowa with the most Entry Level Help Desk Support job openings:
Help Desk Support
Des Moines, IA
Ask IT consulting
• IT Services • 51 - 200 employees51 - 200 employees
$19.50 - $26.25/hr
Contractor
Re-posted 6 hours ago
Job description
Company Description
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Job Description
Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
This role is focused on level-1 help desk phone support, primarily with system access issues and password
Support. The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
handle difficult situations with clients and turn them into a win for the service desk team
initiate trouble tickets from a service desk system
answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
Qualifications
At least 3 years of relevant experience working in a technical IT call center environment.
HDS2
1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Additional Information
Thanks and Regards,
Jane Morgan
About Ask IT Consulting
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Holtsville, NY, US
Year founded
2008