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Entry Level Help Desk Support Jobs in Dubuque, IA

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...

Artech Information System LLC

Desk side Support

Dubuque, IA · On-site

$18.75 - $25.50/hr

Desk side Support Representative Distributed Client Services Location : DUBUQUE,IA-52001 Duration: 1 Year (with possible extension) JD : Deskside Support, Remote Desktop Support, Windows,Linux, Mac ...

Flexsteel Home

Service Desk Technician I

Dubuque, IA · On-site

MAJOR DUTIES AND RESPONSIBLITIES Support - Demonstrates solid customer service acumen by providing ... Provide clear and helpful descriptions of events in trouble ticket system when handling and ...

Theisen's Home Farm Auto

IT Support Analyst

Dubuque, IA · On-site

Experience: 2 - 4 years of educational or on-the-job experience in IT support or help desk. Key Responsibilities * Provide remote technical assistance and support to associates relating to hardware ...

U.S. Navy

IT Support Specialist

Dubuque, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Elizabeth, IL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Delhi, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Epworth, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

East Dubuque, IL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Belmont, WI · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Dickeyville, WI · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

See Dubuque, IA salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk support in Dubuque, IA is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.78 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Dubuque, IA?

For Entry Level Help Desk Support jobs in Dubuque, IA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Dubuque, IA look for?

The top searched job categories for Entry Level Help Desk Support jobs in Dubuque, IA are:

What cities near Dubuque, IA are hiring for Entry Level Help Desk Support jobs?

Cities near Dubuque, IA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Dubuque, IA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,884 per year, or $19.7 per hour.

IT Help Desk Specialist

Cottingham & Butler

Dubuque, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Cottingham & Butler rating

8.6

Company rating: 8.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

94th of 315 rated insurance

Job description

IT Help Desk Specialist
Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help desk calls. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place. In addition, you will consult with end-users to identify their cellular device needs and make recommendations for services.
Full-Time Benefits - Most benefits start day 1
  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday - that's who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

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