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Entry Level Help Desk Support Jobs in Waterloo, IA

Stefanini

Desk Side Technician

Waterloo, IA

$19.75 - $26.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... Provide hardware/software support services to onsite client including break/fix Implement virus ...

Warren Transport, Inc.

IT Intern

Waterloo, IA · On-site

$17/hr

End-user software support * Hardware development and lifecycle processes * Microsoft 365 fundamentals * General help-desk operations WORKING CONDITIONS This job operates in a professional office ...

New

Nutrien

Operations Support

Waverly, IA · On-site

On-Site Experience Level: Entry Level Job Type: Full Time Nutrien is a leading provider of crop ... For more than 150 years, we have been helping growers achieve the highest yields with the most ...

SRX Home Care, LLC

Entry Level In-home Caregiver

Tripoli, IA · On-site

$13.25 - $16.75/hr

... providing support with daily activities. This entry-level position provides an excellent ... Help with meal preparation and feeding if needed. * Perform light housekeeping and laundry to ...

SRX Home Care, LLC

Entry Level In-home Caregiver

Sumner, IA · On-site

$13.50 - $17/hr

... providing support with daily activities. This entry-level position provides an excellent ... Help with meal preparation and feeding if needed. * Perform light housekeeping and laundry to ...

Kwik Trip, Inc.

Entry Level Manager

Waterloo, IA · On-site

$18 - $23.79/hr

... help others • Maintain a clean and inviting store • 6 months retail experience including ... Support Center and Production and Distribution Facilities. Many Shift Managers throughout the ...

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Entry Level Help Desk Support information

See Waterloo, IA salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for entry level help desk support in Waterloo, IA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Waterloo, IA? For Entry Level Help Desk Support jobs in Waterloo, IA, the most frequently searched job titles are:
What cities near Waterloo, IA are hiring for Entry Level Help Desk Support jobs? Cities near Waterloo, IA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Waterloo, IA as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $42,751 per year, or $20.6 per hour.

Desk Side Technician

Stefanini

Waterloo, IA

$19.75 - $26.50/hr

Full-time

Re-posted 11 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Provide hardware/software support services to onsite client including break/fix

Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network


Qualifications

High school diploma or equivalent required

2+ years' experience

HP Certification

Proficient in Microsoft Active Directory

Ability to resolve Windows XP and Windows7 Operating System Issues and Errors

Solid foundation of Personal Computer experience

Excellent troubleshooting capability

Ability to work in a team environment as well as independently

Strong sense of customer service

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

Ability to walk and bend and perform labor-related duties of connecting computer equipment

Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task.

May require additional project-specific training


Additional Information



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