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Entry Level Help Desk Support Jobs in Waterloo, IA

Stefanini

Desk Side Technician

Waterloo, IA · On-site

$19.75 - $26.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... Provide hardware/software support services to onsite client including break/fix Implement virus ...

U.S. Navy

IT Support Specialist

Washburn, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Jesup, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hazleton, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Shell Rock, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Clarksville, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Tripoli, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Nashua, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Waverly, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Dunkerton, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hudson, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Grundy Center, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fairbank, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Readlyn, IA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

See Waterloo, IA salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for entry level help desk support in Waterloo, IA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.74 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What cities near Waterloo, IA are hiring for Entry Level Help Desk Support jobs?

Cities near Waterloo, IA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Waterloo, IA as of September 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $42,751 per year, or $20.6 per hour.

Help Desk Specialist

Waterloo, IA • On-site

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.
Education • 201 - 500 employees
Learn more about GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.external

$18 - $22/hr

Full-time

Posted 18 days ago

Job description

Job Summary:

This position reports to the Vice President of Infrastructure within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position coordinates and maintains all computer maintenance and internal security systems, as well as assists with computer-related questions and training issues. The Help Desk Specialist provides exceptional customer service and help desk support by way of communication and quality of work.


 Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

  • Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.
  • Completes work order tickets, including ticket creation at the time of initial problem report/service request. 
  • Completes status documentation of open order tickets and proactively informs users of ticket status.
  • Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.
  • Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.
  • Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. 
  • Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. 
  • Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings.
  • Assists with the relocation and implementation of user IT equipment.
  • Assists with meeting service requests SLA’s and project timelines.
  • Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.
  • Works with all Team Members to ensure timely completion of complex issues.
  • Maintains awareness of new and emerging technologies and products provided by IT. 
  • Provides support for other company issued equipment such as cell phones, tablets, etc.
  • Ensures that all records are completed and filed in an accurate and timely manner.
  • Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.
  • Is available during nontraditional hours including some weekend and evening periods.
  • Serves as an emergency contact for agency locations in need of IT support outside regular business hours.
  • Completes all duties of the job and all work requirements.
  • Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)


Qualifications:

  • Associate of Applied Science Degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.
  • Minimum of 1 year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment required.
  • Effective written and verbal communication skills.
  • Computer proficiency.
  • Ability to handle and maintain confidential information.
  • Possess a positive attitude and infect others with similar enthusiasm
  • Loyalty to the agency and its mission and policies.
  • Reliable transportation, valid driver’s license and automobile insurance.
  • Ability to use good judgment, discretion, and initiative.