Entry Level Help Desk Support Jobs in Waterloo, IA

POSITION INFORMATION

This internship supports the company's day-to-day IT operations and is designed to give the intern hands-on experience across end-user support, hardware lifecycle management, and basic systems support. 

BASIC RESPONSIBILITIES

• End-user software support, including LME, Microsoft 365 platform applications (Outlook, Teams, SharePoint, OneDrive, etc.), Citrix, and other common business software. This also includes assisting with the ongoing transition to Windows 11. Support is front-line in nature: answering user questions, troubleshooting routine issues, and escalating more complex problems as needed.
• Hardware break-fix support and fulfillment of hardware requests, diagnosing and resolving equipment problems and processing requests for new or replacement equipment.
• Hardware lifecycle management, including preparing and configuring new devices, deploying equipment to end users, retiring outdated hardware, and handling proper recycling and disposal.
• Basic EDI (Electronic Data Interchange) support, assisting with routine monitoring and first-level troubleshooting of data exchange processes.
• General IT support, providing front-line help across a range of day-to-day technical needs and escalating more complex issues as appropriate.
• Basic phone system support, assisting users with telephone equipment and common phone-related requests
• Performs other duties and responsibilities as assigned

QUALIFICATIONS

• Currently pursuing an Associate’s or Bachelor’s degree in:
  • Information Technology
  • Computer Science
  • Computer Engineering
  • Software Engineering
  • Related Field Preferred
• Strong verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Comfortable working with technology and Microsoft Office programs, including Excel and Word.
• Positive attitude with willingness to learn and contribute to a team environment.
• Ability to build professional relationships quickly.

PREFERRED CHARACTERISITCS

• Goal-oriented mindset.
• High energy with a strong sense of urgency.
• Strong customer service orientation.
• Ability to adapt quickly to changing operational priorities.
• Interest in computer science careers.
• Learning Opportunities

INTERNS WILL GAIN PRACTICAL EXPERIENCE IN:

• End-user software support
• Hardware development and lifecycle processes
• Microsoft 365 fundamentals
• General help-desk operations

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential functions of the role depend on in-person oversight, coaching, and real-time collaboration with management and operations staff. Remote work would remove the employee from direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position requires. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.