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Entry Level Help Desk Support Jobs in Iowa (NOW HIRING)

Customer Service Technician

Des Moines, IA

$16.75 - $22.75/hr

Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist customers on resolving issues regarding their internet service. This is customer service help desk ...

Digital Support Analyst

Des Moines, IA ยท On-site

$20.80 - $29.80/hr

Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful * Proficient in Microsoft Office ...

Customer Service Technician

Des Moines, IA ยท On-site

$16.75 - $22.75/hr

Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist customers on resolving issues regarding their internet service. This is customer service help desk ...

Operations & Help Desk * Serve as the primary technical contact for MPCF users regarding hardware ... Support projects involving servers, databases, switches, applications, new technologies, hardware ...

Help with the payments of Holistic Health Services * Clean and organize rooms between patients, including sterilizing equipment and replenishing supplies * Provide Front Desk Support as needed

Showing results 41-60

Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
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What job categories do people searching Entry Level Help Desk Support jobs in Iowa look for? The top searched job categories for Entry Level Help Desk Support jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Help Desk Support jobs? Cities in Iowa with the most Entry Level Help Desk Support job openings:
Infographic showing various Entry Level Help Desk Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IA-IDPH-DS3 Customer Service Help desk/Data Entry

Central Business Solutions

Des Moines, IA โ€ข On-site

$16.50 - $22.25/hr

Other

Re-posted 6 days ago


Job description

Data Entry Specialist

The Iowa Department of Public Health is seeking a candidate to enter data into the AMANDA application. This candidate will be reviewing and entering data for approx. 20,000 plumbing renewal applications as well as supplying phone support and troubleshooting the online line licensing system, Amanda, for the States Plumbing, Mechanical, and Lead licensing bureau. The candidate will need to be able to quickly learn the AMANDA application and its functionality, need to work with minimal oversight, and have a strong background in data entry and phone support. The candidate will be the first point of contact to the public needing help using and/or troubleshooting the online licensing system, as well as general licensing questions. In addition to aiding the public with troubleshooting the online system, the candidate will also need to understand, and be able to effectively communicate, the general rules, regulations, and procedures on licensing requirements. The position will also entail some administrative duties, such as processing and sending mail, entering license applications into the database, and processing payment transactions. The candidate will need to be flexible and can juggle different duties and tasks from day to day. The ability to go smoothly from one task to another, back again, will be crucial to effectively perform the necessary duties for this position.