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Entry Level Help Desk Support Jobs in Iowa (NOW HIRING)

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

TeamSoft

Desktop Support Analyst

Cedar Rapids, IA · On-site

$20 - $28/hr

Help Desk / Desktop Support resource to assist with an annual device lifecycle project. General duties will consist of unboxing new devices, device imaging, building new machines, processing machines ...

Stefanini Group

Deskside Technician I

Davenport, IA · On-site

$18 - $22.75/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries ...

Revel Staffing

IT Manager

Des Moines, IA · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Stefanini

Desk Side Technician

Urbandale, IA · On-site

$19 - $25.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... The Technician may also participate in special projects related to hardware and software support in ...

Stefanini

Desk Side Technician

Waterloo, IA · On-site

$19.75 - $26.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... Provide hardware/software support services to onsite client including break/fix Implement virus ...

Stefanini Group

Deskside Technician I

Davenport, IA

$18 - $22.75/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries ...

Stefanini Group

Deskside Technician I

Davenport, IA

$18 - $22.75/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries ...

Stefanini Group

Deskside Technician I

Davenport, IA · On-site

$18 - $22.75/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries ...

R&D Industries, Inc.

IT Professionals

Milford, IA · On-site

... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...

R&D Industries, Inc.

IT Professionals

Milford, IA · On-site

... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Iowa

Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Iowa? For Entry Level Help Desk Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Iowa look for? The top searched job categories for Entry Level Help Desk Support jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Help Desk Support jobs? Cities in Iowa with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Lead Customer Service Rep

Sharecare

Des Moines, IA • On-site

Other

Re-posted 10 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.

Job Summary:

Essential Job Functions:

  • Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?

  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??

  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??

  • Provide support for the customer service team through the manning and operation of the Help Desk.??

  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??

  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??

  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??

  • Identifying trends in escalations and preparing data used to identify root cause analysis.??

  • Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??

  • Ability to work flexible hours and shifts.??

Qualifications :

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.

  • Minimum of 2 years previous call center or customer service experience

Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???

  • Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??

  • Ability to work independently but also thrive in a team environment built on information sharing.??

  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??

  • Displaying sound judgment and critical thinking skills.?

  • Excellent verbal and written communication skills.?

  • Detail oriented and well organized.??

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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