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It Helpdesk Manager Jobs in Iowa (NOW HIRING)

Cordental Group

IT Helpdesk Technician

Des Moines, IA

IT Helpdesk Technician Location: Des Moines, IA | Full-Time Why Join Us Cordental Group is looking ... Manage helpdesk tickets and phone support with a strong sense of urgency, clear communication, and ...

New

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

New

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

New

Athene

IT Manager - Appian

West Des Moines, IA

$93K - $114K/yr

As our IT Manager - Appian, you will lead the strategy, delivery, and ongoing evolution of the ... At Athene, you'll help shape enterprise technology while working alongside Apollo, one of the world ...

Athene Holding Ltd.

IT Manager - Appian

West Des Moines, IA · On-site

$93K - $114K/yr

As our IT Manager - Appian, you will lead the strategy, delivery, and ongoing evolution of the ... At Athene, you'll help shape enterprise technology while working alongside Apollo, one of the world ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ... ESOP (Employee Stock Ownership Plan): 30% - build real ownership in the company you help grow

Corporate Tools

IT Infrastructure Manager

Johnston, IA · On-site +1

$185K/yr

Overview Corporate Tools is looking to hire an IT Infrastructure Manager. What does that mean here? It means you're the one keeping our networks flowing, our packets behaving, and our infrastructure ...

Dean Snyder Construction Co

IT Specialist

Ankeny, IA · On-site

Share responsibility for Help Desk operations with the IT Manager. * Manage and maintain company cell phone services. * Manage and maintain the office phone system. * Demonstrate flexibility in ...

Stellar Industries

IT Director

Garner, IA · On-site

Oversee IT service management (ITSM), including asset management, to deliver efficient, consistent, end-to-end services. * Ensure high availability, resilience, and disaster recovery readiness across ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Iowa

It Helpdesk Manager information

See Iowa salary details

$35.2K

$78.7K

$116.9K

How much do it helpdesk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it helpdesk manager in Iowa is $78,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Iowa?

The most popular types of It Helpdesk jobs in Iowa are:

What are popular job titles related to It Helpdesk Manager jobs in Iowa?

For It Helpdesk Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Iowa look for?

The top searched job categories for It Helpdesk Manager jobs in Iowa are:

What cities in Iowa are hiring for It Helpdesk Manager jobs?

Cities in Iowa with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Iowa as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $78,693 per year, or $37.8 per hour.

IT Helpdesk Technician

Des Moines, IA

Cordental Group
51 - 200 employees
Learn more about Cordental Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

IT Helpdesk Technician
Location: Des Moines, IA | Full-Time
Why Join Us
Cordental Group is looking for an IT Helpdesk Technician to join our resource center IT team! The IT Helpdesk Technician is a trusted, go-to source of tech support for the internal teams that we serve. In this role, the internal employees you support are your customers, and creating a fast, friendly, and reliable experience for them is at the heart of the job.
We are looking for someone who can work independently, troubleshoot confidently, and bring IT experience (ideally in a healthcare or dental setting) to a team that supports practices across multiple states. If you are someone who takes pride in making every internal employee feel heard, helped, and taken care of, we want to hear from you!
What You'll Do
  • Serve as a primary point of contact for IT support requests, delivering a consistently positive, patient, and professional experience to every internal employee you assist
  • Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices
  • Provide hands on and remote support for our Microsoft 365 environment
  • Manage helpdesk tickets and phone support with a strong sense of urgency, clear communication, and follow through
  • Travel occasionally (up to 15%) to resource center and practice locations for on-site support and equipment deployments
  • Install, troubleshoot, and support practice management and imaging software/hardware in a dental setting
  • Partner closely with network and systems administrators on larger IT initiatives and rollouts
  • Document processes, procedures, and recurring issues to build out team knowledge base
What Makes You a Great Fit
  • Exceptional customer service skills are a must
  • Prior IT support experience required; healthcare or dental IT experience strongly preferred
  • Strong working knowledge of Microsoft Windows and Microsoft 365 environments
  • Excellent verbal and written communication skills; you must be comfortable explaining technical issues to non-technical staff with patience and clarity
  • A demonstrated sense of urgency and ownership when resolving employee IT issues
  • Willingness to travel occasionally (up to 15%) to support practice locations
  • Self-motivated, organized, and able to manage multiple priorities independently
  • Valid driver's license and reliable transportation required
  • High school diploma, GED, or equivalent; relevant IT certifications a plus
What We Offer
  • Competitive pay
  • Mileage reimbursement for business travel
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) with employer match
  • Paid time off and paid holidays
  • The opportunity to be the trusted IT partner for practice and resource center teams across a well-established, multi state dental organization
Schedule amp; Location
Full-time, hybrid position based out of the Des Moines / West Des Moines, IA area, supporting the Cordental Group resource center and practice network. Occasional travel (up to 15%) to practice locations is required.
Cordental Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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