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It Helpdesk Manager Jobs in Iowa (NOW HIRING)

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...

Athene Holding Ltd.

IT Manager - Appian

West Des Moines, IA · On-site

$93K - $114K/yr

As our IT Manager - Appian, you will lead the strategy, delivery, and ongoing evolution of the ... At Athene, you'll help shape enterprise technology while working alongside Apollo, one of the world ...

Athene

IT Manager - Appian

West Des Moines, IA · On-site

$93K - $114K/yr

As our IT Manager - Appian, you will lead the strategy, delivery, and ongoing evolution of the ... At Athene, you'll help shape enterprise technology while working alongside Apollo, one of the world ...

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ... ESOP (Employee Stock Ownership Plan): 30% - build real ownership in the company you help grow

Corporate Tools

IT Infrastructure Manager

Johnston, IA · On-site +1

$185K/yr

Overview Corporate Tools is looking to hire an IT Infrastructure Manager. What does that mean here? It means you're the one keeping our networks flowing, our packets behaving, and our infrastructure ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Iowa

It Helpdesk Manager information

See Iowa salary details

$35.2K

$78.7K

$116.9K

How much do it helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it helpdesk manager in Iowa is $78,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Iowa? The most popular types of It Helpdesk jobs in Iowa are:
What are popular job titles related to It Helpdesk Manager jobs in Iowa? For It Helpdesk Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Iowa look for? The top searched job categories for It Helpdesk Manager jobs in Iowa are:
What cities in Iowa are hiring for It Helpdesk Manager jobs? Cities in Iowa with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Iowa as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,693 per year, or $37.8 per hour.

IT Manager

Revel Staffing

Des Moines, IA

$85K - $115K/hr

Full-time

Posted 22 days ago

Job description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

    AI & Automation Responsibilities

    • Implement or support AI-powered help desk and ticket-routing systems
    • Automate repetitive IT support tasks where appropriate
    • Use AI tools for diagnostics, documentation, reporting, and system monitoring
    • Continuously evaluate opportunities to improve IT efficiency through automation
    • Support responsible use of AI tools in alignment with privacy, security, and organizational policies

    Qualifications

    • 2+ years of IT support, systems administration, or related technical experience
    • Experience managing help desk or technical support environments
    • Knowledge of networking, systems administration, endpoint support, and troubleshooting
    • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
    • Ability to automate repetitive IT support processes
    • Strong documentation, organization, and communication skills
    • Ability to work effectively in a fast-paced, on-site healthcare environment
    • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
    • HIPAA training/certification required