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Entry Level It Helpdesk Jobs in Iowa (NOW HIRING)

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Dean Snyder Construction Co.

IT Specialist

Ankeny, IA · On-site

$65 - $90/hr

Share responsibility for Help Desk operations with the IT Manager. * Manage and maintain company ... cell phone services. * Manage and maintain the office phone system. * Demonstrate flexibility in ...

Socket.dev

IT Specialist

Clear Lake, IA · On-site

$70 - $95/hr

Share responsibility for Help Desk operations with the IT Manager. * Manage and maintain company ... cell phone services. * Manage and maintain the office phone system. * Demonstrate flexibility in ...

New

Dean Snyder Construction Co

IT Specialist

Ankeny, IA · On-site

$60 - $85/hr

Share responsibility for Help Desk operations with the IT Manager. * Manage and maintain company ... cell phone services. * Manage and maintain the office phone system. * Demonstrate flexibility in ...

Dean Snyder Construction Co

IT Specialist

Ankeny, IA · On-site

Share responsibility for Help Desk operations with the IT Manager. * Manage and maintain company ... cell phone services. * Manage and maintain the office phone system. * Demonstrate flexibility in ...

Parker

Digital & IT Analyst

Red Oak, IA · On-site +1

Help Desk * Engineering Systems * IT Security * Business Systems (MSS, JDE, SAP or other related technology) Qualifications Bachelor's degree in computer science, information systems, or related area ...

Spotix Inc

IT Intern

North Liberty, IA · On-site

$13.75 - $18.25/hr

IT Intern Location: North Liberty, IA Status: Part-Time Schedule: Flexible M-F, 4 hours/day, no ... Managing Help Desk requests by receiving, triaging, and responding to them promptly.

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Iowa

Entry Level It Helpdesk information

See Iowa salary details

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it helpdesk in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Iowa?

The most popular types of It Helpdesk jobs in Iowa are:

What are popular job titles related to Entry Level It Helpdesk jobs in Iowa?

For Entry Level It Helpdesk jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Iowa look for?

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What cities in Iowa are hiring for Entry Level It Helpdesk jobs?

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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Iowa as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,229 per year, or $21.7 per hour.

IT Helpdesk Technician

Cordental Group

Des Moines, IA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Serve as a primary point of contact for IT support requests and provide support to internal employees.

  • Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices.

  • Manage helpdesk tickets and phone support, and support practice management and imaging software/hardware in a dental setting.

Job description

IT Helpdesk Technician
Location: Des Moines, IA | Full-Time
Why Join Us
Cordental Group is looking for an IT Helpdesk Technician to join our resource center IT team! The IT Helpdesk Technician is a trusted, go-to source of tech support for the internal teams that we serve. In this role, the internal employees you support are your customers, and creating a fast, friendly, and reliable experience for them is at the heart of the job.
We are looking for someone who can work independently, troubleshoot confidently, and bring IT experience (ideally in a healthcare or dental setting) to a team that supports practices across multiple states. If you are someone who takes pride in making every internal employee feel heard, helped, and taken care of, we want to hear from you!
What You'll Do
  • Serve as a primary point of contact for IT support requests, delivering a consistently positive, patient, and professional experience to every internal employee you assist
  • Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices
  • Provide hands on and remote support for our Microsoft 365 environment
  • Manage helpdesk tickets and phone support with a strong sense of urgency, clear communication, and follow through
  • Travel occasionally (up to 15%) to resource center and practice locations for on-site support and equipment deployments
  • Install, troubleshoot, and support practice management and imaging software/hardware in a dental setting
  • Partner closely with network and systems administrators on larger IT initiatives and rollouts
  • Document processes, procedures, and recurring issues to build out team knowledge base
What Makes You a Great Fit
  • Exceptional customer service skills are a must
  • Prior IT support experience required; healthcare or dental IT experience strongly preferred
  • Strong working knowledge of Microsoft Windows and Microsoft 365 environments
  • Excellent verbal and written communication skills; you must be comfortable explaining technical issues to non-technical staff with patience and clarity
  • A demonstrated sense of urgency and ownership when resolving employee IT issues
  • Willingness to travel occasionally (up to 15%) to support practice locations
  • Self-motivated, organized, and able to manage multiple priorities independently
  • Valid driver's license and reliable transportation required
  • High school diploma, GED, or equivalent; relevant IT certifications a plus
What We Offer
  • Competitive pay
  • Mileage reimbursement for business travel
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) with employer match
  • Paid time off and paid holidays
  • The opportunity to be the trusted IT partner for practice and resource center teams across a well-established, multi state dental organization
Schedule amp; Location
Full-time, hybrid position based out of the Des Moines / West Des Moines, IA area, supporting the Cordental Group resource center and practice network. Occasional travel (up to 15%) to practice locations is required.
Cordental Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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