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Associate It Support Jobs (NOW HIRING)

Verato

Associate IT Support Technician

Mclean, VA · On-site

$21.75 - $29.75/hr

The IT Support Technician will be part of our technology team. The ideal candidate will be fast to learn and will provide top level support to all our users. We are a rapidly growing company, so we ...

DensityAI

Associate IT Support Engineer

Mountain View, CA · On-site

$90K - $140K/yr

About the role Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation. Work with chip-design and ...

DensityAI

Associate IT Support Engineer

Mountain View, CA · On-site +1

$90K - $140K/yr

About the role Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation. Work with chip-design and ...

Kinsley Construction

IT Support Associate

York, PA · On-site

$55K - $65K/yr

The IT Support Associate plays a key role in providing frontline technical support to end-users. Responsible for resolving IT-related issues in a timely and efficient manner, the IT Support Associate ...

Saronic Technologies

Associate IT Technician

Austin, TX · On-site

This role is responsible for providing basic IT support, including setting up and deploying IT ... Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Trulieve

IT Support Tech

Pittsburgh, PA

$20.75 - $28.75/hr

Associate's or bachelor's degree in IT, Computer Science, or related field (preferred ... Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

Associate's or bachelor's degree in IT, Computer Science, or related field (preferred ... Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)

Y-Tech

IT Support Specialist

Great Lakes, IL

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

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How much do associate it support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate IT Support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

How can I get into IT support with no experience?

To start as an IT support specialist with no experience, focus on gaining foundational knowledge through online courses or certifications like CompTIA A+. Building practical skills by setting up home labs, volunteering for tech support tasks, and developing troubleshooting abilities can also improve your chances of entry into the field.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance metrics. However, stress levels vary depending on the work environment, support systems, and individual skills such as communication and problem-solving. Proper training and a positive work environment can help mitigate stress in this role.

What are some common challenges faced by Associate IT Support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What are Associate IT Support roles?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, associate IT support roles still require human skills for complex problem-solving, customer communication, and system management, making complete replacement unlikely in the near term.

What jobs pay 4000 a week without a degree?

Associate IT Support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying tech jobs such as cybersecurity analysts, cloud engineers, or software developers may reach that level with relevant certifications and experience, but they often require technical training or self-education rather than a traditional degree. Freelance IT consulting or specialized network administration can also offer high weekly earnings for experienced professionals.
More about Associate It Support jobs
What cities are hiring for Associate It Support jobs? Cities with the most Associate It Support job openings:
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Associate It Support jobs near you
Infographic showing various Associate It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
Associate IT Support Specialist

Associate IT Support Specialist

Beyond Finance

Houston, TX • On-site

Other

Re-posted 12 days ago

Beyond Finance rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Beyond Finance

Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We are in constant pursuit of "disruptors" that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.

About the Role

We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance's ambitious growth. This is an in-office position, five days a week. You will be hands-on, focused on minimizing end-user downtime, optimizing production uptime and improving user experience.

What You'll Do

The Associate IT Support Specialist will help with the following:

Onsite Success & Hardware Ownership:

  • Office Tech: Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.
  • Onboarding Experiences: Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.
  • IT Representative: You will be end-user facing and provide white-glove level of support with a  responsive, communicative and professional attitude. 
  • Inventory Management: Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.

Troubleshooting & System Administration:

  • Endpoint Management & Imaging: Assist with the deployment of software and security patches on Mac and Windows machines. Effectively deduce down-time with remote imaging tools. 
  • Troubleshooting: Identify and resolve OS, software and hardware issues for Windows and MacOS. 
  • Identity and Access: Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.

Projects & Automations:

  • Scalable Remediations: Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts. You will be encouraged and mentored to properly develop scripts using bash and powershell.
  • Refine Processes: Help identify manual processes which can be automated using our existing platforms/toolset.
  • Project Development: Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward. 
  • Documentation: Maintain the "Source of Truth" by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.

Incidents & Escalations:

  • Assist: Monitor escalation channels and queues to provide T1/T2 support channels.
  • Mentor: Share best practices and troubleshooting knowledge with T1/T2 peers.
  • Escalate: Identify issue trends and bugs to IT Engineering and Security teams.
  • IT Apprenticeship: Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.

What We Look For

  • 3 years of experience in IT support. You know how to quickly resolve issues with Windows/Mac hardware as well as networking issues.
  • You have worked with some of the following, Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.
  • You enjoy the challenge of solving a new problem and will take pride in understanding its cause and how to prevent it.
  • You have experimented with (or are highly motivated to learn) scripting languages like Python, Bash, or PowerShell.
  • You take the time to break-down complex technical issues and will provide guidance when appropriate to reduce future issues.
  • You don't wait for a task list; you see a messy server rack or an outdated manual and work with a sense of urgency.

What Beyond Finance employees say

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