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Associate It Support Jobs (NOW HIRING)

Beyond Finance

Associate IT Support Specialist

Houston, TX · On-site

$75K - $105K/yr

About the Role We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance's ambitious growth. This is an in-office position, five days a week. You will be hands-on ...

Link Technologies

IT Support

Las Vegas, NV · On-site

$20.75 - $28.25/hr

* JOB-7745 * IT Support * Las Vegas, NV * Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for IT Support to join our team. Key Tasks: - Perform ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

We are looking for experienced IT Support Technicians to join an enterprise IT support project as an Independent Contractor, providing on-site support to one of our clients in North Carolina. Key ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with ... Valid driver's license and approved driving record. * 2-year associates degree a plus. * Strong ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

Associate's or bachelor's degree in IT, Computer Science, or related field (preferred ... Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)

Medpace, Inc.

IT Support

Cincinnati, OH · Hybrid

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field required. Equivalent handson IT support experience may be substituted for a degree. * Two or more ...

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How much do associate it support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.
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Infographic showing various Associate It Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Associate IT Support Specialist

Houston, TX • On-site

Beyond Finance
Finance and Insurance • 1 - 5K employees
Learn more about Beyond Financeexternal

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Install, maintain, and troubleshoot office networking, conferencing, AV equipment, and workstations to ensure all hardware is mission-ready.

  • Assist with onboarding new hires by setting up devices, facilitating first-time logins, and distributing equipment to ensure a smooth tech experience.

  • Provide end-user support by diagnosing and resolving OS, software, and hardware issues on Windows and MacOS systems, and manage identity and access issues related to SSO.

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About Beyond Finance
Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.
We are in constant pursuit of "disruptors" that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.
Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.
About the Role
We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance's ambitious growth. This is an in-office position, five days a week. You will be hands-on, focused on minimizing end-user downtime, optimizing production uptime and improving user experience.
What You'll Do
The Associate IT Support Specialist will help with the following:
Onsite Success & Hardware Ownership:
  • Office Tech: Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.
  • Onboarding Experiences: Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.
  • IT Representative: You will be end-user facing and provide white-glove level of support with a responsive, communicative and professional attitude.
  • Inventory Management: Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.

Troubleshooting & System Administration:
  • Endpoint Management & Imaging: Assist with the deployment of software and security patches on Mac and Windows machines. Effectively deduce down-time with remote imaging tools.
  • Troubleshooting: Identify and resolve OS, software and hardware issues for Windows and MacOS.
  • Identity and Access: Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.

Projects & Automations:
  • Scalable Remediations: Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts. You will be encouraged and mentored to properly develop scripts using bash and powershell.
  • Refine Processes: Help identify manual processes which can be automated using our existing platforms/toolset.
  • Project Development: Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward.
  • Documentation: Maintain the "Source of Truth" by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.

Incidents & Escalations:
  • Assist: Monitor escalation channels and queues to provide T1/T2 support channels.
  • Mentor: Share best practices and troubleshooting knowledge with T1/T2 peers.
  • Escalate: Identify issue trends and bugs to IT Engineering and Security teams.
  • IT Apprenticeship: Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.

What We Look For
  • 3 years of experience in IT support. You know how to quickly resolve issues with Windows/Mac hardware as well as networking issues.
  • You have worked with some of the following, Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.
  • You enjoy the challenge of solving a new problem and will take pride in understanding its cause and how to prevent it.
  • You have experimented with (or are highly motivated to learn) scripting languages like Python, Bash, or PowerShell.
  • You take the time to break-down complex technical issues and will provide guidance when appropriate to reduce future issues.
  • You don't wait for a task list; you see a messy server rack or an outdated manual and work with a sense of urgency.

The base annual salary range is listed below. This role is eligible for additional incentives, including an annual bonus.
Base Salary Range
$75,000-$105,000 USD
Why Join Us?
While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

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