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Associate It Support Jobs in Ohio (NOW HIRING)

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor ... Associate/bachelor's degree or equivalent experience required. hours: 9 AM- 5:30 PM

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

SupplyHouse.com

IT Support Technician

Canal Winchester, OH · On-site

$50K - $62K/yr

Associate's degree in IT, Business, or similar field * 2+ years of Level1/Level2 IT Support experience * Strong knowledge of Windows operating system and PC hardware * Working knowledge of Microsoft ...

SupplyHouse

IT Support Technician

Canal Winchester, OH

$20.50 - $28/hr

Associate's degree in IT, Business, or similar field * 2+ years of Level1/Level2 IT Support experience * Strong knowledge of Windows operating system and PC hardware * Working knowledge of Microsoft ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

SupplyHouse.com

IT Support Technician

Canal Winchester, OH · On-site

$50K - $62K/yr

Associate's degree in IT, Business, or similar field * 2+ years of Level1/Level2 IT Support experience * Strong knowledge of Windows operating system and PC hardware * Working knowledge of Microsoft ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the ... Position Summary The IT Support Specialist is responsible for providing comprehensive technical ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the ... Position Summary The IT Support Specialist is responsible for providing comprehensive technical ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Gregory Industries, Inc.

IT Support Technician

Canton, OH · On-site

$20 - $27.50/hr

Job Summary : Gregory Industries, Inc. is seeking an IT Support Technician to join their energetic IT team supporting a multi-site manufacturing and office environment. The role involves ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Ohio

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Ohio?

The most popular types of It Support jobs in Ohio are:

What are popular job titles related to Associate It Support jobs in Ohio?

For Associate It Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Ohio look for?

The top searched job categories for Associate It Support jobs in Ohio are:

What cities in Ohio are hiring for Associate It Support jobs?

Cities in Ohio with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

IT Support Specialist

Solon, OH

Hana Technologies, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 51 - 200 employees
Learn more about Hana Technologies, Inc.external

$40K - $50K/yr

Full-time

Re-posted 17 days ago

Job description

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources needed to perform their jobs effectively.
This role provides first and second-level technical support for workstations, laptops, mobile devices, printers, Microsoft 365 applications, and user accounts. The IT Support Specialist is responsible for resolving technical issues, deploying end-user technology, maintaining asset records, and escalating infrastructure-related issues when appropriate.
Minimum Qualifications:
  • Associate's degree in Information Technology or equivalent experience.
  • Two (2) or more years of Help Desk or Desktop Support experience.
  • Experience supporting Windows 11 and Microsoft 365.
  • Experience working within an IT ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • CompTIA A+, Network+, or Microsoft Fundamentals certifications preferred.
  • Experience supporting users in a manufacturing environment preferred.
Essential Job Functions:
End User Support -
  • Serve as the primary point of contact for IT support requests.
  • Troubleshoot hardware, software, Microsoft 365, and end-user technology issues.
  • Support Windows workstations, laptops, mobile devices, printers, conference room technology, and remote users.
  • Document all support activities within the IT ticketing system.
End Device Deployment amp; Administration -
  • Prepare, configure, deploy, and replace end-user computing devices.
  • Install required software and maintain workstation standards.
  • Coordinate hardware refreshes and equipment deployments.
  • Maintain hardware inventory and asset records.
User Administration -
  • Create, modify, and disable user accounts.
  • Administer Microsoft 365 licensing, security groups, distribution groups, and mailboxes.
  • Support employee onboarding and offboarding activities.
  • Assist users with password resets and multi-factor authentication (MFA).
Documentation amp; Customer Service -
  • Maintain knowledge base articles, deployment documentation, and asset inventories.
  • Communicate technical information in a clear, business-friendly manner.
  • Prioritize support requests, maintain high customer satisfaction, and escalate issues appropriately.
Knowledge, Skills, amp; Abilities:
  • Windows 11
  • Microsoft 365
  • Active Directory User Administration
  • Basic Networking
  • Hardware amp; Peripheral Troubleshooting
  • Printer amp; Mobile Device Support
  • Remote Support Tools
  • IT Documentation
  • Customer Service
  • Time Management
  • Problem Solving
Physical Requirements:
  • Ability to work at a desk and computer workstation for extended periods
  • Standard office environment; no heavy lifting or physical requirements beyond normal office work

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