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First Line Support Jobs in Ohio (NOW HIRING)

Dupont

First Line Leader

Valley View, OH · On-site

$16.25 - $20.75/hr

Why Join Us | DuPont Careers The First Line Leader (FLL) role is a people leadership and daily ... Lead or support Daily Visual Management using SQDIP or other approved area metrics so the team can ...

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...

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First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What is a first line support?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What are the key skills and qualifications needed to thrive as a first line support specialist?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by first line support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

How do I get my first line support job?

To get a first line support job, candidates should develop strong communication and problem-solving skills, gain basic technical knowledge of hardware and software, and obtain relevant certifications such as CompTIA A+. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training or internships to build experience.

What are popular job titles related to First Line Support jobs in Ohio?

For First Line Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching First Line Support jobs in Ohio look for?

The top searched job categories for First Line Support jobs in Ohio are:

First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.

First Line SV

Kosei St Marys Corporation

Saint Marys, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

NIGHT-SHIFT MAINTENANCE FIRST LINE SUPERVISOR

Kosei St. Marys Corporation – St. Marys, Ohio
Department: Maintenance
Schedule: Night Shift – 6pm-6am 
Pay: Based on Experience

POSITION SUMMARY

Kosei St. Marys Corporation is seeking a Night-Shift Maintenance First Line Supervisor to lead and coordinate maintenance activities supporting safe, efficient, and reliable plant operations. This position assigns work, responds to equipment issues, supports maintenance team members, and communicates priorities and unresolved concerns to first-shift leadership.

PRIMARY RESPONSIBILITIES

  • Direct and support third-shift maintenance associates and assign work based on plant priorities.

  • Coordinate responses to equipment breakdowns and production-related maintenance needs.

  • Ensure compliance with safety procedures, lockout/tagout requirements, and company policies.

  • Monitor work completion and communicate equipment status and follow-up needs to leadership.

  • Coach, train, and provide performance feedback to maintenance associates.

  • Assist with preventive maintenance, troubleshooting, repairs, and continuous-improvement activities.

  • Maintain accurate maintenance records and safe, organized work areas.

  • Perform other duties as assigned.

QUALIFICATIONS

  • Previous industrial maintenance experience required.

  • Previous leadership or supervisory experience preferred.

  • Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems.

  • Strong leadership, communication, troubleshooting, and decision-making skills.

  • Ability to respond effectively to maintenance issues with limited immediate management support.

  • Ability to meet the position’s physical requirements and work overtime as needed.

BENEFITS

Kosei St. Marys Corporation offers a competitive compensation and benefits package, including medical, dental, vision, retirement plan, paid time off, tuition reimbursement, and other applicable benefits.


Kosei St. Marys Corporation is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.

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