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First Line Support Jobs in Ohio (NOW HIRING)

Surge Staffing

IT Support Specialist

Columbus, OH

Provide first line support for any information technology issues and problems. Help by phone, email and/or using a ticket management system. Track issues to resolution. Update the internal ...

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...

Kodak

Production Planner

Dayton, OH · On-site

$60K - $75K/yr

Provide first-line support to Production Team Leaders and Management. * Initiate, and maintain current and accurate material master data (such as lead time, safety stock, independent requirement plan ...

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All JobsFirst Line Support JobsFirst Line Support Jobs in Ohio

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

How do I get into first line support?

To get into first line support, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Relevant certifications such as CompTIA A+ or ITIL can improve job prospects, and entry-level roles often require a high school diploma or equivalent. Gaining familiarity with common support tools and troubleshooting procedures is also beneficial.

What job makes $10,000 a month without a degree?

First Line Support roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech or sales, such as software sales or certain IT consulting positions, can reach that level, often requiring strong skills, industry knowledge, and sometimes certifications rather than a formal degree.

How can I make 2000 a week working from home?

First Line Support roles can pay between $15 and $25 per hour, so earning $2000 weekly typically requires working around 80 hours at the higher end of the pay scale. Increasing income may involve gaining specialized skills, certifications, or working overtime, but consistently earning that amount from a standard support role is uncommon without additional responsibilities or bonuses.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. It requires strong communication skills, knowledge of common software and hardware, and often uses ticketing systems to track issues.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 16% Part Time, 1% Temporary, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.
Supervisor - Maintenance/ First Line Leader

Supervisor - Maintenance/ First Line Leader

Kelly Services

Cleveland, OH

$45.19/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Kelly is hiring for a Supervisor – Maintenance/ First Line Leader for a 12-month contract role at Cleveland, OH 44102 with our prestigious client 3rd Shift (10pm - 6am)
Job Title: Supervisor – Maintenance/ First Line Leader
Primary Location: Cleveland, OH 44102
12-month contract - Onsite role
This opening is for one First Line Leader – 3rd Shift (10pm - 6am), $45.19/hour
Job description:
  • First Line Leader Our Operations team is essential to deliver the innovative products we make for our customers.
  • We depend on our team members to actively engage in continuously improving our operations while we provide growth and development to help them build their skills and career.
  • Operational Excellence in our workplace unleashes the energy, creativity and collaboration – along with our tools, technology and training – that enables our people to perform at their best.

Primary Function:
  • To lead and execute production activities for one shift at the Laird Cleveland Site.
  • Lead and develop a staff of approximately 30 non-exempt employees to run daily production on your shift in a safe and environmentally sound manner: supporting Process Safety Management (PSM), cost, yield, utility, production capability OEE/TEEP, statistical process control, and Lean/Six Sigma objectives. Responsible for providing leadership, developing your team members, and leading daily activities in conjunction with improvement initiatives for your production shift.
  • This position reports to the Laird Cleveland Area Leader.
  • This position regularly and systematically monitors manufacturing processes from the shop floor and takes process related corrective actions in order to produce highest quality Laird products, per the schedule and in the safest manner possible, while constantly supporting an environment of continuous improvement and development of the team members.

Your key responsibilities:
• Embraces and role models Core Values
• Plans shift activities and resources to optimize performance in line with production goals; Communicates shift performance (safety, production, quality, etc.) goals, metrics and outcomes to team members; Builds an understanding of the team's contribution to the shift/site/business goals
• Operates with Excellence by engaging team members to identify opportunities for continuous improvement, eliminate waste, remove barriers, and build a sense of ownership and pride
• Responsible for coaching and holding team accountable for safety, behavior, performance, and quality • Coaches, develops and provides performance feedback to team members to build capabilities, aligns expectations and improve team effectiveness
• Hires, retains and develops talent to meet current and future capabilities; Promotes a diverse, equitable and inclusive environment
• Partners with leaders to stay informed of the business strategy and needs
• Effectively communicate and implement site directions and messages to team ensuring the work alignment is clear
• Documents and completes administrative requirements timely and efficiently
• Ensures work is completed per published schedule
• Facilitates team processes, including problem solving and issue resolution
• Leads or participates in EHS & Quality investigations and determines appropriate corrective action
• Ensure employees comply with established Standard Operating Procedures
• Monitors and makes adjustments to controllable costs for shift (i.e. overtime, operating supplies)
• Completes Leader Standard Work practices, including frequent line walks
• Initiates awards and recognition for individuals and/or teams, and celebrates area’s accomplishments
• Organizes and manages staffing levels to ensure adequate support for production needs
• Addresses personnel issues on shift effectively
• Coordinate equipment readiness for maintenance and contract activities as per schedule, including, equipment cleanliness, decontamination, lockouts, and general work permits
• Willing and able to become a Safe Work Permit Writer
Qualifications:
• 5+ years of experience in an industrial or manufacturing environment
• People leadership preferred
• Confident with current computer applications and skills.
• High School Diploma or Equivalent
If you feel this role interests you, feel free to apply or refer someone who would be a good fit.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.