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First Line Support Jobs in Ohio (NOW HIRING)

Qnity

First Line Leader

Cleveland, OH

$16.25 - $20.50/hr

First Line Leader Our Operations team is essential to delivering the innovative products we make ... sound manner; supporting Process Safety Management (PSM), cost, yield, utility, production ...

Surge Staffing

IT Support Specialist

Columbus, OH · On-site

$50K/hr

Provide first line support for any information technology issues and problems. Help by phone, email and/or using a ticket management system. Track issues to resolution. Update the internal ...

Surge Staffing

IT Support Specialist

Columbus, OH

Provide first line support for any information technology issues and problems. Help by phone, email and/or using a ticket management system. Track issues to resolution. Update the internal ...

Kodak

Production Planner

Dayton, OH · On-site

$60K - $75K/yr

Provide first-line support to Production Team Leaders and Management. * Initiate, and maintain current and accurate material master data (such as lead time, safety stock, independent requirement plan ...

Kodak

Production Planner

Dayton, OH · On-site

$60K - $75K/yr

Provide first-line support to Production Team Leaders and Management. * Initiate, and maintain current and accurate material master data (such as lead time, safety stock, independent requirement plan ...

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$11

$19

$31

How much do first line support jobs pay per hour?

As of May 29, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support consists of experts or developers who resolve the most difficult technical issues. These support levels help ensure efficient problem resolution in IT support roles.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of May 2026, with employment types broken down into 27% Full Time, 67% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.
Production Line Support - 1st Shift!

Production Line Support - 1st Shift!

The Fremont Company

Rockford, OH

$17.30/hr

Other

Posted 14 days ago

Job description

Description

PRODUCTION LINE SUPPORT - 1ST SHIFT 


You're not tied to one spot. You're the whole line.

The best production floors have someone who can step in anywhere, keep things moving, and never miss a beat. That's exactly what this role is. At The Fremont Company, our Production Support operators are the people who know every position on the line - and can fill any one of them when it counts.


WHO WE ARE

Family-owned since 1905. Over 121 years manufacturing food products found on grocery shelves across the country - ketchup, BBQ sauce, sauerkraut, and more. Headquartered in Fremont, Ohio and built on the belief that great people make a great operation.


We train. We promote. We invest in the people who show up ready to learn.


THE ROLE

You'll be the utility player on 1st Shift - stepping into operator positions across the production line as needed. Breaks, absences, surges in production - when the line needs someone, you're there. Over time you'll build a working knowledge of the entire operation that most people never get.

  • Fill in for operators at various positions across the production line
  • Learn and maintain proficiency at multiple line stations
  • Keep production running smoothly during transitions and coverage gaps
  • Follow all food safety, GMP, and quality standards at every position
  • Communicate clearly with Line Leads and supervisors about coverage needs
  • Maintain a clean and safe work environment wherever you're working

WHAT WE'RE LOOKING FOR

  • Some experience in a manufacturing or production environment preferred
  • Quick learner who picks up new tasks and stations with confidence
  • Adaptable and calm under pressure - you're the steady hand when things shift
  • Dependable above all else - the line counts on you to show up and be ready
  • Strong attention to detail and commitment to doing the job right
  • Team-first attitude with solid communication skills


IF YOU CAN PLAY EVERY POSITION, WE NEED YOU.

Apply on Indeed or take two minutes at fremontcompany.com. Come be the person the whole line depends on.

Apply