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First Line Support Jobs in Ohio (NOW HIRING)

First Line Leader

Valley View, OH

$16.25 - $20.75/hr

Why Join Us | DuPont Careers The First Line Leader (FLL) role is a people leadership and daily ... Lead or support Daily Visual Management using SQDIP or other approved area metrics so the team can ...

New

IT Support Specialist

Columbus, OH · On-site

$50K - $55K/yr

Provide first line support for any information technology issues and problems. Help by phone, email and/or using a ticket management system. Track issues to resolution. Update the internal ...

Provide first line support for any information technology issues and problems. Help by phone, email and/or using a ticket management system. Track issues to resolution. Update the internal ...

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...

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Showing results 1-20

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

Why is Gen Z struggling to get jobs?

First Line Support roles often require strong communication skills, technical knowledge, and adaptability. Gen Z job seekers may face challenges due to limited work experience, competition, or gaps in soft skills, which are increasingly valued in customer support positions.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or guidance. Support staff often use ticketing systems and require good communication skills to resolve common problems efficiently before escalating more complex issues to higher support levels.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support involves expert technicians or developers addressing advanced or unresolved issues. These support levels help ensure efficient problem resolution in IT support roles.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What jobs pay 4000 a week without a degree?

First Line Support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications but not necessarily a college degree.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
Infographic showing various First Line Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.
First Line Leader

First Line Leader

Dupont

Valley View, OH

$16.25 - $20.75/hr

Full-time

Posted 3 days ago

New


DuPont rating

8.2

Company rating: 8.2 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

29th of 92 rated chemical manufacturers


Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

The First Line Leader (FLL) role is a people leadership and daily management role responsible for accomplishing safe, reliable, quality production through others. The FLL translates area and site priorities into daily shop-floor execution, develops employees through coaching and feedback, and reinforces DuPont Core Values, operational discipline, and standard work. This role strengthens the transition from individual contributor to people leader by building capability in Leader Standard Work, Daily Visual Management, performance dialogue, structured problem solving, and front-line engagement.

This position requires visible shop-floor presence, strong organization, disciplined follow-through, and the ability to manage multiple priorities while developing direct reports and improving area performance. The FLL is expected to use standard routines, visual management, and timely escalation to keep work aligned to safety, quality, delivery, inventory, productivity, cost, and employee engagement objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as appropriate.

SUPERVISORY RESPONSIBILITIES

  • This position will have direct reports and may additionally provide functional guidance to contract workforce, cell leaders, trainers, or other support roles as appropriate.
  • Responsible for the performance management process within the Operations Team, including goal setting, performance measurement, recognition, feedback, coaching, counseling, accountability, and documentation as appropriate.
  • Manages area personnel by providing mentoring, guidance, training oversight, skills development, and support for employee engagement and career growth.
  • Builds team capability by role modeling expected behaviors, reinforcing standard work, developing problem-solving skills, and ensuring employees understand how their work contributes to area and site performance.

Operational Discipline Responsibilities

  • Set expectations and hold employees accountable for DuPont Core Values, including safety, environmental stewardship, ethics, respect for people, integrity, and accountability; model the expected leadership behaviors through daily actions.
  • Maintain visible field presence and reinforce personal safety, process safety, quality, housekeeping, 5S, and operational discipline through coaching, observation, intervention, and follow-up.
  • Execute Leader Standard Work routines, including area walks, start-of-shift activities, daily huddles, shift handovers, operator round review, escalation, and participation in area or weekly production reviews as required by the business.
  • Lead or support Daily Visual Management using SQDIP or other approved area metrics so the team can quickly understand whether it is winning or losing, identify gaps to plan, and take action at the right level.
  • Use performance dialogue to review safety, quality, delivery, inventory, productivity, cost, and people metrics; assign countermeasures, track actions to closure, and escalate barriers with clear facts and ownership.
  • Engage in and champion DuPont Business System (DBS), Operational Excellence (OpEx), and continuous improvement mindsets and behaviors, with emphasis on value creation, waste reduction, standard work, and front-line ownership.
  • Coach employees and teams to solve problems using structured methods such as 5-Why, root cause thinking, PDCA, point kaizen, and standard work troubleshooting; escalate recurring or systemic issues appropriately.
  • Manage time and attendance, staffing, overtime, vacation planning, and daily work assignments for direct reports as appropriate to support reliable area execution.
  • Develop and continuously improve critical operating systems to optimize process design and execution, create value for customers, eliminate waste, reduce cost, and improve reliability and flow.
  • Maintain, develop, and use team key performance indicators and visual boards to connect daily actions to area, site, and business objectives.
  • Lead continuous learning and capability-building efforts, including training, skills development, standard work reinforcement, and cross-training needed to keep the area energized and performing at high levels.
  • Establish effective two-way communication systems within the Operations Team to share information, align priorities, engage employees, recognize contributions, and support the success of the site.
  • Understand, support, and communicate company, business, site, and area strategic initiatives; help employees connect daily work to customer value, operational discipline, and continuous improvement.

Additional Position Requirements

Because this is a people leadership and leadership development position, demonstrated commitment to Core Values, personal development, employee development, operational discipline, and continuous improvement are essential and should be guided by Area Management as appropriate.

Required Qualifications/Experience

  • Bachelor's degree in engineering, supply chain, operational leadership, business, or a related field from an accredited university preferred; candidates without a degree may be considered with exceptional qualifications and more than five years of direct manufacturing supervisory experience.
  • Minimum 3 Years of work experience in a regulated manufacturing setting
  • Intermediate or advanced proficiency with Microsoft Office 365 Suite.

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.


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