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First Line Support Jobs in Ohio (NOW HIRING)

Huntington

Computer Operator-Senior

Columbus, OH

Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues * Restarts jobs as directed * Contributes suggestions for continuous ...

Huntington

Computer Operator-Senior

Columbus, OH

Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues * Restarts jobs as directed * Contributes suggestions for continuous ...

Huntington

Computer Operator-Senior

Columbus, OH · On-site

... first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues Restarts jobs as directed Contributes suggestions for continuous improvement ...

Huntington

Computer Operator-Senior

Columbus, OH · On-site

... first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues Restarts jobs as directed Contributes suggestions for continuous improvement ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Customer Support: • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...

Energy transfer

Area Service Manager

Beallsville, OH · On-site

First-line support for troubleshooting issues. * Responsible for hiring, coaching, motivating, compensation, and performance management. * Responsible for following the company policy and procedures.

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First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of May 30, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support consists of experts or developers who resolve the most difficult technical issues. These support levels help ensure efficient problem resolution in IT support roles.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of May 2026, with employment types broken down into 27% Full Time, 67% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.

General Labor - Paint Line - 1st Shift

Rittal LLC

Urbana, OH • On-site

$15 - $18.50/hr

Full-time

Posted 19 days ago

Job description

Location: Urbana, OH
Job Title: General Labor – Paint Line Support - 1st Shift

Rittal is a leading global provider of solutions for industrial enclosures, power distribution, climate control, and IT infrastructure, as well as software and services. The company is a member of the Friedhelm Loh Group, a successful international player with 18 production plants, 80 subsidiaries, and 12,000 employees.

Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Primary Activities/Duties:
  • Load and unload metal parts onto and off of the paint line conveyor system.
  • Hang, rack, and un-rack parts according to production schedules and paint line requirements.
  • Inspect parts for cleanliness and proper preparation before painting.
  • Assist with masking and unmasking parts as needed.
  • Transport finished painted parts to designated areas using carts or pallet jacks.
  • Maintain a clean and organized work area in accordance with 6-S and safety standards.
  • Support paint line operators and other team members to ensure efficient workflow.
  • Complete basic documentation and labeling of parts.
  • Participate in cross-training and continuous improvement initiatives.
  • Other duties as assigned.
Requirements:
  • Ability to stand, walk, bend, twist, and reach frequently throughout the shift.
  • Lift 25–50 pounds to waist level and up to 25 pounds above shoulder level.
  • Work in a fast-paced environment and adapt to changing assignments.
  • Ability to follow written and verbal instructions in English.
  • Basic computer skills; ability to learn and use software systems and RF scanners.
  • Strong attention to detail and ability to work independently or as part of a team.
Safety Requirements:
  • Wear safety-toed footwear
  • Safety glasses with side shields
  • Hearing protection
  • Other PPE as required.
Knowledge & Experience:
  • High school diploma or GED strongly preferred.
  • Prior experience in manufacturing, general labor, or paint line operations is a plus.
  • Familiarity with hand tools, material handling equipment, and basic mechanical skills.
  • Computer literacy with working knowledge of Microsoft Outlook, Excel, and Word is helpful.
Work Environment:
  • Warehouse and manufacturing areas with exposure to hot and cold temperatures, dust, paint fumes, and noise.

#MFG

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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