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First Line Support Jobs in Ohio (NOW HIRING)

HR Coordinator

Twinsburg, OH · On-site

$19.75 - $25.75/hr

Provide first-line support for employee inquiries, escalating issues to HR leadership as needed. * Help coordinate employee engagement initiatives and events. General HR Support * Support training ...

HR Coordinator

Twinsburg, OH · On-site

$19.75 - $25.75/hr

Provide first-line support for employee inquiries, escalating issues to HR leadership as needed. * Help coordinate employee engagement initiatives and events. General HR Support * Support training ...

IT Support

Columbus, OH · On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating active listening ...

Showing results 21-40

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

How do I get my first line support job?

To get a first line support job, candidates should develop strong communication and problem-solving skills, gain basic technical knowledge of hardware and software, and obtain relevant certifications such as CompTIA A+. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training or internships to build experience.

What are the key skills and qualifications needed to thrive as a first line support specialist?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by first line support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What is a first line support?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
Infographic showing various First Line Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.

Instrument Maintenance Technician

Lubrizol Corporation

Wickliffe, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago


Lubrizol rating

8.7

Company rating: 8.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

15th of 100 rated chemical manufacturers


Job description

Shape the Future with Us. At Lubrizol, we're transforming the specialty chemicals market through science, sustainability, and a culture of inclusion. As part of our global team, you'll be empowered to make a real impact-on your career, your community, and the world around you.

Instrument Maintenance Technician

Shift: 1st Shift

Job Type: Full-Time/On-Site

How You'll Make an Impact

As an Instrument Maintenance Craftsperson, you'll be at the forefront of keeping operations running safely and reliably by providing first-line support to site instrumentation and controls. You'll contribute to maintaining high standards of safety, product quality, and operational excellence while working with a diverse and collaborative team.

The Instrument Technician will be at the forefront of innovation by providing first-line support to operations and site equipment for maintenance needs. Having the understanding of power supply and pneumatic instruments; including meters, monitors, transmitters, flowmeters, level devices, switches, alarms, PLC's, transducers, regulators, control valves, automatic valves, actuators, and solenoid valves; Also includes calibration, testing, troubleshooting, and repairs of all instrumentation and related equipment, including ISO (International Organization Standardization) equipment, which necessitates the ability to properly calibrate and document the ISO items

In this role, you will:

- Review job packages to ensure work can be executed safely and per specifications.

- Obtain work permits and conduct required walkdowns with Operations.

- Follow job plans and maintenance work processes to complete assignments.

- Install, repair, troubleshoot, and maintain site instrumentation and pneumatic/electrical devices.

- Perform calibration, testing, adjustments, and documentation for instrumentation and ISO equipment.

- Conduct loop checks, identify operational variances, and update drawings as needed.

- Analyze root causes of issues and provide feedback to improve job plans and reliability.

- Complete all required documentation including digital work orders, calibration records, and SAP entries.

- Operate mobile equipment such as forklifts, scissor lifts, and utility carts.

- Maintain a clean, safe, and organized work environment.

 

Required Qualifications that Enable Your Success

- High school diploma or equivalent.

- Experience in installation, calibration, and troubleshooting of instrumentation.

- Ability to read and interpret electrical drawings and schematics.

- Strong organizational, math, and computer skills.

- Effective written, verbal, and listening communication skills.

 

Preferred Qualifications that Drive You Forward

- Experience working in a chemical plant.

- Proficiency with Microsoft Office and SAP (S/4 HANA).

- Vocational/technical certificates relevant to instrumentation.

- Associate degree or higher in an instrumentation-related field.

 

Your Work Environment

This role involves working in a plant environment, including exposure to inclement weather, confined spaces, heights, noise, and chemical odors. You may be required to work overtime, holidays, and participate in a rotational call-in schedule. Physical activities include climbing ladders and stairways, prolonged standing/walking, and lifting up to 100 pounds. Use of required PPE, including hearing protection and respirators (clean-shaven policy applies), is mandatory.

 

Benefits that Empower You

- Competitive salary with performance-based bonus plans

- 401(k) match + Age-Weighted Defined Contribution

- Comprehensive medical, dental & vision coverage

- Health Savings Account (HSA)

- Paid holidays, vacation, and parental leave

- Flexible work environment

- Learning and development opportunities

- Career and professional growth

- Inclusive culture and vibrant community engagement

Learn more at https://benefits.lubrizol.com/

Lubrizol: Imagined for Life. Enabled by Science. Delivered by You. For nearly 100 years, Lubrizol has delivered science-backed solutions that improve modern life, advance mobility, and support global sustainability.

Lubrizol: Imagined for Life. Enabled by Science. Delivered by You.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions-from engine oils, performance coatings, and skincare to medical devices and plumbing systems -are powered by the expertise, passion, and commitment of people like you.

We tackle the world's toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world-brought to life by science and, most importantly, delivered by you.

Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. 

 

We win because of you. Let's build the future together.

#LI-EF2

#LBZUS


What Lubrizol employees say

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About Lubrizol

Sourced by ZipRecruiter

The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving billions of lives around the world.

Industry

Chemical manufacturing

Company size

10,000+ Employees

Headquarters location

Wickliffe, OH, US

Year founded

1928

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