ZipRecruiter

Log In

1

First Line Support Jobs in Ohio (NOW HIRING)

Loeb Electric

IT Support Administrator

Columbus, OH · On-site

Provide first-line support for IT-related issues in both office and warehouse environments. * Install and configure computer and network equipment. * Maintain network connectivity of computer ...

Loeb Electric

IT Support Administrator

Columbus, OH · On-site

Provide first-line support for IT-related issues in both office and warehouse environments. * Install and configure computer and network equipment. * Maintain network connectivity of computer ...

Huntington

Computer Operator-Senior

Columbus, OH · On-site

Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues * Restarts jobs as directed * Contributes suggestions for continuous ...

next page

Showing results 1-20

All JobsFirst Line Support JobsFirst Line Support Jobs in Ohio

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

How do I get into first line support?

To get into first line support, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Relevant certifications such as CompTIA A+ or ITIL can improve job prospects, and entry-level roles often require a high school diploma or equivalent. Gaining familiarity with common support tools and troubleshooting procedures is also beneficial.

What job makes $10,000 a month without a degree?

First Line Support roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech or sales, such as software sales or certain IT consulting positions, can reach that level, often requiring strong skills, industry knowledge, and sometimes certifications rather than a formal degree.

How can I make 2000 a week working from home?

First Line Support roles can pay between $15 and $25 per hour, so earning $2000 weekly typically requires working around 80 hours at the higher end of the pay scale. Increasing income may involve gaining specialized skills, certifications, or working overtime, but consistently earning that amount from a standard support role is uncommon without additional responsibilities or bonuses.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. It requires strong communication skills, knowledge of common software and hardware, and often uses ticketing systems to track issues.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 16% Part Time, 1% Temporary, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.
Material Handler / Forklift - Line Support - All Shifts

Material Handler / Forklift - Line Support - All Shifts

Superior Metal Products

Sidney, OH

$17.30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Are you a reliable employee looking for an exciting career in a growing organization? We are a metal stamping facility looking for forklift drivers to provide line support for our production lines on 1st & 2nd shift.

What’s in it for you?

  • Steady Work
  • On the job training
  • Day one holiday pay 
  • Day one 401K
  • Vacation Time at 91 days
  • Benefits at 91 days
  • Tuition Assistance
  • Career growth and advancement opportunities

What are the hours and pay?

1st Shift 5:55AM-4PM Monday-Thursday, plus overtime as needed

2nd Shift 1:55PM-10PM Monday-Friday, plus overtime as needed

3rd Shift 9:55PM-6AM Sunday-Thursday, plus overtime as needed

  • Base Pay $17.30 per hour plus $1.50 per hour shift differential for 2nd and 3rd shift 

What is the job?:

  • Move parts in/out of rack system to support manufacturing and record these move, in/out of rack locations in the computer (QAD).
  • Evaluate inventory accuracy of rack system daily to insure entire system is physically inventoried each week.
  • Evaluate supporting location to insure accuracy of inventory, if applicable.
  • Develop shipping manifests (i.e. bill of lading, packing lists).
  • Move departmental parts and maintain an adequate supply of raw materials, corrugates, cargoes, and/or related items for production areas to ensure continuous operations. Return unused/excess materials to proper inventory locations and record movements in proper manner.
  • Move finished items from production area(s) to proper inventory and/or shipping locations, and record movements in proper manner. Load finished goods on trucks as required.
  • Unload raw materials and other received items from trucks and move to proper inventory or line locations, and record movement in proper manner.
  • Move scrap and waste materials (hazardous and non-hazardous) to specified hold areas and/or load for transport.
  • Perform and record daily preventive maintenance and checks on lift truck, to include: necessary charging/fueling, lubrication, safety checks, etc.
  • Report out of service lift trucks to supervisor and lift truck mechanic. Maintain all records as required, i.e. production reports, scrap reporting, downtime records, quality measures, maintenance work orders, Factivity, etc.
  • Assist in setting dies and prestaging of job.
  • Comply with safety standards: Job Safety Analysis (JSA), Equipment Safety Analysis (ESA) and Area Safety Analysis (ASA).
  • Ensure that job is run in environmental compliance as per instructions from supervisor/environmental group.
  • Perform routine housekeeping in work area(s) as necessary.
  • And other duties as assigned.

What do you bring to the job?

  • Experience in Forklift operating
  • High school level reading and writing skills
  • Mechanical aptitude and dexterity
  • Tow motor/lift truck license
  • Computer skills required (QAD).
  • Basic math
  • Basic hand tools
  • Oral and written communication skills
  • Excitement to learn a new skill
  • Tendency to follow set instructions
  • Strong attention to detail
  • Proven team player
  • Self-starter
  • Strong work record in safety, quality, and dependability.

     

    Work Environment and Physical Demands:

    The work environment and physical demands described here are representative of those that an employee will encounter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to:

    • Repeated lifting, packing of items (3 to 6 lbs.).
    • Requires some heavy lifting, up to 50 lbs. of a non-repetitive nature.
    • Work with sharp tools and sharp edges on parts.
    • Attention to detail in inspection.
    • Must work as part of a work team.
    • Requires standing, walking and/or moving about for time periods in excess of one (1) hour.
    • Requires some sort of repetitive turning and/or lifting motions to be performed.
    • Work overtime as needed
    • Work with pressure of meeting schedules, personnel issues, changing priorities.
    • Basic computer/PC knowledge/skills preferred.
    • Work with all levels of employees.
    • Perform position requirements while wearing eye, foot and/or other protective devices as required.

    Personal Protective Equipment (PPE) must be worn including but not limited to: eyes, ear, foot and/or other protective devices as required. 

    Why should you choose American Trim?

    • Free training to upgrade your skills, including a tuition assistance program
    • Medical, dental, vision at 91 days
    • 401k (with match)
    • Direct deposit
    • Fixed weekly schedule
    • Employee Assistance Program
    • Employee Direct Care, for employees who elect company health benefits
    • Boot reimbursement voucher every year
    • Prescription safety glass reimbursement voucher once every 2 years
    • Plenty of growth opportunities

    We are a family-oriented company, and our number one core value is safety 1st.

    Are you Interested? Apply with us today!

    No Agency Calls or Emails Please

    Qualified candidates must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. American Trim does not anticipate providing employment related work sponsorship for this position (e.g., H-18 status).

    Apply