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First Line Support Jobs in Ohio (NOW HIRING)

Crescent

Line Leader (1st Shift)

West Chester, OH

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

Fairfield, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Accellis Technology Group

Be Seen First

Dedicated IT Support Engineer

Cleveland, OH · On-site

$70K - $110K/yr

This role is first, second, and third line support and requires someone who has designed, built, and operated complete IT environments. This position combines hands‐on end‐user support with ...

Aerotek

Line Maintenance Technician

Bluffton, OH

$25/hr

As a Line Maintenance Technician, you will be the first line of maintenance, responsible for ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

Sutton Bank

Network Support Technician

Columbus, OH · On-site

Provides first-line technical support to approximately 150 users in the utilization of hardware, software and interfaces. Troubleshoots problems relating to Windows, Active Directory Services, VMware ...

Sutton Bank

Network Support Technician

Columbus, OH · On-site

Provides first-line technical support to approximately 150 users in the utilization of hardware, software and interfaces. Troubleshoots problems relating to Windows, Active Directory Services, VMware ...

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First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of May 29, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support consists of experts or developers who resolve the most difficult technical issues. These support levels help ensure efficient problem resolution in IT support roles.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of May 2026, with employment types broken down into 27% Full Time, 67% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.
Area Service Manager

Area Service Manager

Energy Transfer Equity Lp

Beallsville, OH

Other

Posted 23 days ago

Energy Transfer rating

9.1

Company rating: 9.1 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

2nd of 74 rated oil and gas companies

Job description

USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US.  We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers.

Key Business Objectives:

The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp.  This is a front-line manager position responsible for the care and development of the Field Services Techs and Leads.  The Area Service Manager prepares the budget, manages expenses to help identify cost savings, and allocates resources in his/her assigned area.  Travel is required up to 90% of the time worked to various field locations in order be out with his/her people, customers, and compressors. 

Duties and Responsibilities:

  • Accountable for safety adherence and ensuring all service standards are met.

  • First-line support for troubleshooting issues.

  • Responsible for hiring, coaching, motivating, compensation, and performance management. 

  • Responsible for following the company policy and procedures.

  • Responsible for field-level customer relationships.

  • Provides proactive communication at the field level to both customers and employees.

  • Monitors the cost of fleet operation and manages to meet the company targets.

  • Oversees and coordinates Service Technician activities.

  • Advise the Operations Director of major repairs as needed.

  • Ensures customer service levels are met by maintaining run time to meet contractual agreements.

  • Ensures scheduled and non-scheduled maintenance is completed in a timely manner.

  • Maintain company vehicle per company guidelines.

  • Make recommendations on capital expenditures for field equipment.

  • May act as company liaison to other outside vendors.

  • Works with sales team to identify opportunities.

  • Any other duties or responsibilities as assigned by the supervisor.

  • Full-time salary position.

Skills/Capabilities and Education:

  • College degree or requisite job experience in the gas compression industry.

  • Minimum of 8 years of field experience in gas compression industry.

  • Ability to configure gas compression equipment.  

  • Ability to work extended hours.

  • Capable of driving a commercial-size truck.

  • Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression.

  • Strong interpersonal skills with strong written and verbal skills.

  • Ability and interest in further developing people and business management skills.

  • Excellent customer service skills with customer field personnel, onsite vendors, and other employees.

  • Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development.

  • Working knowledge of Excel, Word, Internet, and inventory tracking software.

  • High degree of mechanical ability

  • Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc.

  • Applicant must have the ability to legally work in the U.S.

Working Conditions:

  • Travel is required up to 75% of the time worked.

  • Periodic lifting requirements in excess of 50 lbs.  

  • Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements.  

  • Exposure to extremes in temperature and weather conditions depending upon assigned location.

  • Some exposure to high noise levels in excess of 85dBA that require ear protection, as well as exposure to potentially hazardous chemicals and materials.

  • Working conditions in natural gas compression vary from one job site to another.  Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. 

  • There is a strong emphasis on safety while working with heavy equipment and machinery.

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