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First Line Support Jobs in Ohio (NOW HIRING)

Huntington

Computer Operator-Senior

Columbus, OH · On-site

... first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues Restarts jobs as directed Contributes suggestions for continuous improvement ...

Energy transfer

Area Service Manager

Beallsville, OH · On-site

First-line support for troubleshooting issues. * Responsible for hiring, coaching, motivating, compensation, and performance management. * Responsible for following the company policy and procedures.

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Customer Support: • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...

ABHS

RB Residential Support Staff

Lancaster, OH · On-site

$20 - $22/hr

Position Summary:  The Residential Support Staff (RSS) provides direct, front-line support and ... Current CPR/First Aid certification (or ability to obtain during onboarding). * Certification in a ...

Crescent

Line Leader (1st Shift)

West Chester, OH

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

Fairfield, OH

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

Fairfield, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

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All JobsFirst Line Support JobsFirst Line Support Jobs in Ohio

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

How do I get into first line support?

To get into first line support, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Relevant certifications such as CompTIA A+ or ITIL can improve job prospects, and entry-level roles often require a high school diploma or equivalent. Gaining familiarity with common support tools and troubleshooting procedures is also beneficial.

What job makes $10,000 a month without a degree?

First Line Support roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech or sales, such as software sales or certain IT consulting positions, can reach that level, often requiring strong skills, industry knowledge, and sometimes certifications rather than a formal degree.

How can I make 2000 a week working from home?

First Line Support roles can pay between $15 and $25 per hour, so earning $2000 weekly typically requires working around 80 hours at the higher end of the pay scale. Increasing income may involve gaining specialized skills, certifications, or working overtime, but consistently earning that amount from a standard support role is uncommon without additional responsibilities or bonuses.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. It requires strong communication skills, knowledge of common software and hardware, and often uses ticketing systems to track issues.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 16% Part Time, 1% Temporary, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.

Computer Operator-Senior

Huntington

Columbus, OH • On-site

Other

Posted 19 days ago

Job description

Description Summary: The Computer Operator Senior provides first level support by monitoring and controlling our computer systems. They coordinate with colleagues to ensure system batch is performed accurately. They provide support to resolve system issues within Service Level Agreements.

Duties & Responsibilities: Operates within IBM z/OS mainframe and distributed scheduling environments Ensures all daily scheduled production work is completed accurately Monitors system applications and tools to confirm they are properly functioning Analyzes potential issues and troubleshoots operational issues as 1st level support Performs restarts and scheduling modifications utilizing job documents and other relative system documents Notifies and escalates to the appropriate support for incident resolution Ensures all issues reported to computer operations are recorded in the incident reporting log for review or action by Operations or IT management 1st level support for applications ensuring 24x7 availability Escalate to Computer Operations leadership for 2nd level support Monitors IBM z/OS environment and Enterprise Schedulers Documents and communicates issues that occur during their shift Performs change related CTASKs Utilizes processes and procedures documented in SharePoint, ServiceNow, and job documents Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues Restarts jobs as directed Contributes suggestions for continuous improvement Reviews Computer Operations Daily status report and provide coaching to operators when opportunities are found Assists in maintaining current processes and procedures Escalates incidents involving performance of operating environment Supports additional customer systems and environments as required Responsible for new hire shift specific training Performs other duties as assigned Basic Requirements: High School Diploma or equivalent Minimum 1-year Microsoft Office product and SharePoint experience Preferred Qualifications: Associates or bachelor's degree Ticketing system experience - ServiceNow preferred Strong verbal, written, organizational, and interpersonal skills Direct customer contact problem solving skills Computer Operator experience Banking knowledge Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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