ZipRecruiter

Log In

1

First Line Support Jobs in Ohio (NOW HIRING)

Delaware Nation Industries

Provide first-line technical support to end users and resolve issues in a timely and professional manner * Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and ...

ABHS

RB Residential Support Staff

Lancaster, OH · On-site

$20 - $22/hr

Position Summary:  The Residential Support Staff (RSS) provides direct, front-line support and ... Current CPR/First Aid certification (or ability to obtain during onboarding). * Certification in a ...

Aerotek

Line Maintenance Technician

Bluffton, OH

$25/hr

As a Line Maintenance Technician, you will be the first line of maintenance, responsible for ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

next page

Showing results 1-20

All JobsFirst Line Support JobsFirst Line Support Jobs in Ohio

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

Why is Gen Z struggling to get jobs?

First Line Support roles often require strong communication skills, technical knowledge, and adaptability. Gen Z job seekers may face challenges due to limited work experience, competition, or gaps in soft skills, which are increasingly valued in customer support positions.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or guidance. Support staff often use ticketing systems and require good communication skills to resolve common problems efficiently before escalating more complex issues to higher support levels.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support involves expert technicians or developers addressing advanced or unresolved issues. These support levels help ensure efficient problem resolution in IT support roles.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What jobs pay 4000 a week without a degree?

First Line Support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications but not necessarily a college degree.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.
Technical Support Specialist (Entry-Level)

Technical Support Specialist (Entry-Level)

Alloy Precision Technologies

Mentor, OH

Other

Posted 20 days ago

Job description

SUMMARY:

The Technical Support Specialist is an entry-level position that works alongside the Network Administrator to provide first-line technical support across Alloy Precision Technologies (APT). This individual supports end users, manufacturing systems, and the growing network of Industrial Internet of Things (IIoT) devices, sensors, and connected equipment on the shop floor. The Technical Support Specialist responds to help desk requests; troubleshoots hardware, software, and connectivity issues; and assists with the installation, monitoring, and maintenance of network and production equipment. This position plays a key role in keeping APT's information systems running reliably and in compliance with federal and customer requirements, including ISO 9001, AS9100, ITAR, DFARS, and NIST SP 800-171/CMMC cybersecurity controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the first point of contact for end-user technical support; log, prioritize, and resolve help desk tickets for hardware, software, peripherals, network connectivity, and account access, escalating complex or higher-level issues to the Network Administrator.

Troubleshoot, repair, and maintain desktops, laptops, mobile devices, printers, and shop-floor terminals; perform setup, imaging, and deployment of new equipment for end users.

Work alongside the Network Administrator to install, configure, monitor, and maintain network equipment, servers, and the company's growing population of Industrial Internet of Things (IIoT) devices, sensors, and connected manufacturing equipment on the production network.

Perform routine system maintenance under the direction of the Network Administrator, including software updates, patching, endpoint/antivirus management, and backups; monitor systems and report anomalies.

Assist with administering user accounts, permissions, and security controls in accordance with federal and customer cybersecurity requirements, including ITAR, DFARS, and NIST SP 800-171/CMMC. All quality certification procedures currently in place, such as ISO 9001 and AS9100, must be followed.

Maintain accurate documentation of IT assets, configurations, and support activity; work cooperatively with staff members and other APT personnel in a supportive, positive, and results-oriented team environment.

Other duties as assigned by the Network Administrator.

Apply