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First Line Support Jobs in Ohio (NOW HIRING)

ABHS

RB Residential Support Staff

Lancaster, OH · On-site

$20 - $22/hr

Position Summary:  The Residential Support Staff (RSS) provides direct, front-line support and ... Current CPR/First Aid certification (or ability to obtain during onboarding). * Certification in a ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

Fairfield, OH

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

Fairfield, OH · On-site

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

West Chester, OH

$15.75 - $20/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Crescent

Line Leader (1st Shift)

Fairfield, OH · On-site

$15.50 - $19.75/hr

Work closely with support staff such as Technicians, Manufacturing Engineering, Production ... Line leaders give instructions to assembly line workers to ensure each member of the production ...

Ease Logistics

CS Support Coordinator (3rd-Shift)

Dublin, OH · On-site

$17.75 - $22.50/hr

The CS Support Coordinator (3rd Shift) is the first line of defense and ensures carriers have all relevant transit information regarding pickup, delivery and arrive to the shipper/receiver in a ...

Bryan Equipment Sales, Inc.

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Application Support Analyst

Loveland, OH · On-site

Job Duties and Responsibilities · First line of support for all inbound requests from customers internal and external · Develops documentation of issues, solutions, and routine processes. · ...

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All JobsFirst Line Support JobsFirst Line Support Jobs in Ohio

First Line Support information

See Ohio salary details

$11

$19

$31

How much do first line support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first line support in Ohio is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

How do I get my first line support job?

To get a first line support job, candidates should develop strong communication and problem-solving skills, gain basic technical knowledge of hardware and software, and obtain relevant certifications such as CompTIA A+. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training or internships to build experience.

What are the key skills and qualifications needed to thrive as a first line support specialist?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by first line support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What is a first line support?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
What are popular job titles related to First Line Support jobs in Ohio? For First Line Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching First Line Support jobs in Ohio look for? The top searched job categories for First Line Support jobs in Ohio are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.

IT Technical Support / Helpdesk Support in Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$24/hr

Contractor

Re-posted 15 days ago

Job description

Title: IT Technical Support / Helpdesk Support
Location: Columbus, OH 43219
Duration: 06 - 12 Months
Pay Rate: $24.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Job Description:
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
  • This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
  • Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
  • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
 
 
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