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Remote Sap Help Desk Support Jobs in Ohio (NOW HIRING)

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

New

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

While the position is primarily remote, occasional on-site support may be required for hands-on ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

Central Ohio Urology Group

IT Service Desk Tier 2

Columbus, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

3B Staffing LLC

Functional SAP FICO

Cleveland, OH · Remote

$55 - $71/hr

Role: Functional SAP FICO Location: Remote Duration: 4 months Important: -location will be ... SAP ECC FICO production support to Finance business area. Requires working with SME's, primarily in ...

Posted today

3B Staffing LLC

Functional SAP FICO

Cleveland, OH · Remote

$55 - $71/hr

Role: Functional SAP FICO Location: Remote Duration: 4 months Important: -location will be ... SAP ECC FICO production support to Finance business area. Requires working with SME's, primarily in ...

Posted today

Pentair

Senior SAP Analyst - EWM

Cleveland, OH · Remote

$82K - $152K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

Maverick Direct Inc.

SAP/ABAP Developer

Cleveland, OH · Remote

$100K/yr

Business Reporting application development and support for all business units and all locations ... Designing and building ODS, InfoCube, Remote Cube, structures. * Business Explorer ( BEx ...

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Remote Sap Help Desk Support information

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

What are the most commonly searched types of Sap Help Desk Support jobs in Ohio? The most popular types of Sap Help Desk Support jobs in Ohio are:
What are popular job titles related to Remote Sap Help Desk Support jobs in Ohio? For Remote Sap Help Desk Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Sap Help Desk Support jobs in Ohio look for? The top searched job categories for Remote Sap Help Desk Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Sap Help Desk Support jobs? Cities in Ohio with the most Remote Sap Help Desk Support job openings:
Remote Sap Help Desk Support jobs near you
Infographic showing various Remote Sap Help Desk Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Analyst

VIVA USA INC

Columbus, OH • On-site, Remote

$19.75 - $27/hr

Contractor

Posted 2 days ago

New

Job description

Remote
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.
Program & System Analysis
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from client staff and providers.
Training & Documentation
Assist in developing training materials and deliver training sessions for client staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
Serve as a liaison with client Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Additional Responsibilities
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.
Skill - Required / Desired Amount of Experience
Prior experience working in a human services, customer service, or administrative support role. - Required
Some familiarity with client human services programs (e.g., childcare, children services). - Required
Experience using electronic documentation or case management systems - Required
Strong written and verbal communication skills. - Required
Strong organizational skills and ability to manage multiple tasks or deadlines - Required
Notes:
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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