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Remote Sap Help Desk Support Jobs in Ohio (NOW HIRING)

Pentair

Senior SAP Analyst - EWM

Cleveland, OH · Remote

$82K - $152K/yr

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

Maverick Direct Inc.

SAP/ABAP Developer

Cleveland, OH · Remote

$100K/yr

Business Reporting application development and support for all business units and all locations ... Designing and building ODS, InfoCube, Remote Cube, structures. * Business Explorer ( BEx ...

switchlist

Create the majority of content for our support/help desk * Own the customer webchat channel ... remote. Employment Type: FULL_TIME

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

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Remote Sap Help Desk Support information

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

What are the most commonly searched types of Sap Help Desk Support jobs in Ohio? The most popular types of Sap Help Desk Support jobs in Ohio are:
What are popular job titles related to Remote Sap Help Desk Support jobs in Ohio? For Remote Sap Help Desk Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Sap Help Desk Support jobs in Ohio look for? The top searched job categories for Remote Sap Help Desk Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Sap Help Desk Support jobs? Cities in Ohio with the most Remote Sap Help Desk Support job openings:
Remote Sap Help Desk Support jobs near you
Infographic showing various Remote Sap Help Desk Support job openings in Ohio as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution.

Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center

asrcfh

Cleveland, OH • Remote

Other

Posted 12 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract at Cleveland, OH (Glenn Research Center.)  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

Apply