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First Line Support Jobs (NOW HIRING)

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Bowhead

First Line Supervisor

Watervliet, NY

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Texarkana, TX

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Anniston, AL

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Herlong, CA

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Herlong, CA

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Anniston, AL

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Qnity

First Line Leader

Cleveland, OH

$16.25 - $20.50/hr

First Line Leader Our Operations team is essential to delivering the innovative products we make ... sound manner; supporting Process Safety Management (PSM), cost, yield, utility, production ...

Evolution

Service Support Specialist

Grand Rapids, MI · On-site

$21/hr

Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required. * Identifying problems/repeat Incidents and ...

Evolution

Service Support Specialist

Grand Rapids, MI · On-site

$21/hr

Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required. * Identifying problems/repeat Incidents and ...

Evolution

Service Support Specialist

Grand Rapids, MI · On-site

$21/hr

Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required. * Identifying problems/repeat Incidents and ...

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How much do first line support jobs pay per hour?

As of May 29, 2026, the average hourly pay for first line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support consists of experts or developers who resolve the most difficult technical issues. These support levels help ensure efficient problem resolution in IT support roles.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

More about First Line Support jobs
What states have the most First Line Support jobs? States with the most job openings for First Line Support jobs include:
What job categories do people searching First Line Support jobs look for? The top searched job categories for First Line Support jobs are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Applications Support

ITech Recruiting

New York, NY

Full-time

Posted 8 days ago

Job description

First Line Support Analyst
A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group.
The candidate must have a minimum of 3 years customer service and administration experience.
Responsibilities:
• Logging of customer support calls received via telephone or e-mail
• Administration of royalblue financial’s HelpDesk static data and reports
• Production of support statistics
• Support call monitoring
• General support administration
Skills Sought:
We are looking for outstanding individuals that posses the following essential skills:
• Excellent interpersonal and communication skills
• Ability to work under pressure
• Good attention to detail
• Ability to use their own initiative
• Excellent Time Management and Organisation Skills
• IT Literate
• Financial Market’s knowledge would be advantageous.
The successful candidate will have the opportunity to learn about the technology used by the trading system products and gain exposure to IT Application Support.