ZipRecruiter

Log In

1

First Line Support Jobs (NOW HIRING)

Dinosaur Bar-B-Que

Prep Cook & Line Support

Syracuse, NY · On-site

$18 - $21/hr

In 1988, the company opened its first restaurant in Syracuse and has continued to grow to five ... Executes cook to order items while supporting the line to ensure timely delivery to our guests.

Amazon

Front Line Support ME, Leo Decks

Kirkland, WA · On-site

$20.50 - $25.75/hr

The FLS ME serves as the critical link between production execution and the broader engineering organization, acting as the first line of support for daily production execution. Key job ...

Northwest Austin

1st Line Customer Support

Austin, TX

$14.75 - $19.50/hr

... and first point of contact for our clients. This role is vital in creating a positive and seamless experience, supporting daily operations, and fostering a warm, professional environment. If you ...

North Austin

1st Line Customer Support

Austin, TX

$15 - $19.75/hr

... and first point of contact for our clients. This role is vital in creating a positive and seamless experience, supporting daily operations, and fostering a warm, professional environment. If you ...

AdvanSix

Lead First Line Supervisor

Hopewell, VA · On-site

$86K - $129K/yr

Lead First Line Supervisor AdvanSix plays a critical role in global supply chains, innovating and ... and support employee suggestions and ideas for continuous improvement Practice rapid-problem ...

AdvanSix

Lead First Line Supervisor

Hopewell, VA · On-site

$86K - $129K/yr

Lead First Line Supervisor AdvanSix plays a critical role in global supply chains, innovating and ... and support employee suggestions and ideas for continuous improvement Practice rapid-problem ...

advansix

Lead First Line Supervisor

Richmond, VA

$86K - $129K/yr

The Lead First Line Supervisor works to achieve operational targets and standards by directing ... and support employee suggestions and ideas for continuous improvement · Practice rapid-problem ...

AdvanSix

Lead First Line Supervisor

Richmond, VA · On-site

$16.50 - $21/hr

The Lead First Line Supervisor works to achieve operational targets and standards by directing ... support employee suggestions and ideas for continuous improvement • Practice rapid-problem ...

previous page

Showing results 41-60

All JobsFirst Line Support Jobs

First Line Support information

See salary details

$12

$20

$32

How much do first line support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

How do I get my first line support job?

To get a first line support job, candidates should develop strong communication and problem-solving skills, gain basic technical knowledge of hardware and software, and obtain relevant certifications such as CompTIA A+. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training or internships to build experience.

What are the key skills and qualifications needed to thrive as a first line support specialist?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by first line support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What is a first line support?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
More about First Line Support jobs
What states have the most First Line Support jobs? States with the most job openings for First Line Support jobs include:
What job categories do people searching First Line Support jobs look for? The top searched job categories for First Line Support jobs are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Prep Cook & Line Support

Dinosaur Bar-B-Que

Syracuse, NY • On-site

$18 - $21/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Dinosaur Bar-B-Que began in 1983 as a mobile concession unit serving great Bar-B-Que throughout the Northeast. In 1988, the company opened its first restaurant in Syracuse and has continued to grow to five locations serving delicious Bar-B-Que throughout New York State. We are currently looking for a Line Runner to join our Syracuse team!
At Dinosaur Bar-B-Que, fresh, homemade and high quality aren't just catchwords; they're our foundation. From our hickory-smoked Bar-B-Que and homemade salads and sides to our sauces and dry rubs, our commitment to quality is unyielding. Dinosaur Bar-B-Que has gained a reputation far and wide for serving some of the best BBQ in the country in a vibrant and lively setting.
Why work for us:
  • Competitive pay at $18.00 to $21.00 per hour
  • Opportunity to receive full medical, dental, and vision insurance (depending on hours worked)
  • Accrued PTO and Sick Hours
  • 401 K Eligible after 1 year of service (21 years or older)
  • Work/Life Balance
  • Fast-Paced work environment
  • Fun and engaging work place
  • Internal Growth/Promotions
  • Chance to be part of a great and rewarding team

Essential Duties and Responsibilities:
  • Maintain kitchen work area, equipment, plate ware and utensils in a clean, sanitary, and orderly condition.
  • Maintain continuous communication between the line, prep and managers to keep stations fully stocked and service flowing smoothly.
  • Prioritize several tasks in a high-volume kitchen while maintaining a strong sense of urgency.
  • Assist other cooks, prep, dish, and smokehouse as necessary.
  • Thorough knowledge of menu items.
  • Completes all assigned prep work and sets up cook's station according to station diagram.
  • Utilizes recipes and procedures every time a food item is being prepped.
  • Executes cook to order items while supporting the line to ensure timely delivery to our guests.
  • Prepares menu items according to recipes and Dinosaur specifications and quantities of food planned by Manager.
  • Responds to any additional requests from our guests in a timely manner.
  • Attends all company meetings and training seminars as required.
  • Responsible for all cleaning duties outlined in the restaurant. Completes assigned daily and weekly cleaning projects.
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures
  • Adherence to company uniform and grooming policies.
  • Portrays a favorable image of Dinosaur Bar-B-Que at all times

Requirements:
• 6 mos. to 2 years related experience required.
• Capable of using knives, slicing equipment and other food preparation equipment.
• Ability to place plates, utensils, pans, and cases on high and low shelves.
• Must be able to speak and follow written and verbal communications, along with the ability to effectively communicate with internal and external customers.
Preferred
• Food Handler's certificate
• High school diploma or equivalent
Dinosaur Bar-B-Que® is an Equal Opportunity Employer.
NOTE: Dinosaur Bar-B-Que® reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply