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First Line Support Jobs (NOW HIRING)

Altera Digital Health

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Manage and resolve incidents escalated from first-line support. * Create and maintain support documentation for customer and departmental use. * Provide suggestions and information on projects to ...

Harriscomputer

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Manage and resolve incidents escalated from first-line support. * Create and maintain support documentation for customer and departmental use. * Provide suggestions and information on projects to ...

Boeing

F-15 First Line Manufacturing Manager

Berkeley, MO · On-site

$111.35K - $150.65K/yr

F-15 First Line Manufacturing Manager Company: The Boeing Company Boeing Defense, Space and ... This role is primarily second shift; however, there may be additional shift requirements to support ...

Citizens

First Line Risk Sr Manager

Westwood, MA · Hybrid

$115K - $125K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Citizens

First Line Risk Sr Manager

Johnston, RI · Hybrid

$115K - $125K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Boeing

F-15 First Line Manufacturing Manager

Berkeley, MO

$111.35K - $150.65K/yr

F-15 First Line Manufacturing Manager Company: The Boeing Company Boeing Defense, Space and ... This role is primarily second shift; however, there may be additional shift requirements to support ...

Boeing

F-15 First Line Manufacturing Manager

Berkeley, MO · On-site

$111.35K - $150.65K/yr

F-15 First Line Manufacturing Manager Company: The Boeing Company Boeing Defense, Space and ... This role is primarily second shift; however, there may be additional shift requirements to support ...

Citizens

First Line Risk Senior Manager

Johnston, RI · Hybrid

$115K - $145K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Citizens

First Line Risk Sr Manager

Shelton, CT · Hybrid

$115K - $125K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Citizens

First Line Risk Sr Manager

Southfield, MI · Hybrid

$115K - $125K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Citizens

First Line Risk Sr Manager

Shelton, CT · Hybrid

$115K - $125K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Citizens

First Line Risk Senior Manager

Westwood, MA · Hybrid

$115K - $145K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

Citizens

First Line Risk Sr Manager

Johnston, RI · Hybrid

$115K - $125K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify ... Support various business line projects to address specific risk issues, working with business ...

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How much do first line support jobs pay per hour?

As of May 30, 2026, the average hourly pay for first line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What is 1st line, 2nd line, and 3rd line support?

First line support involves initial contact with users to troubleshoot common issues and provide basic solutions. Second line support handles more complex problems that require specialized knowledge, while third line support consists of experts or developers who resolve the most difficult technical issues. These support levels help ensure efficient problem resolution in IT support roles.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

More about First Line Support jobs
What states have the most First Line Support jobs? States with the most job openings for First Line Support jobs include:
What job categories do people searching First Line Support jobs look for? The top searched job categories for First Line Support jobs are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Desktop Support Analyst

Altera Digital Health

York, ME • On-site

$50K - $52K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Desktop Support Analyst
Location: York Hospital, York, Maine (On-site)
Department: Information Technology
Overview
The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.
Key Responsibilities
  • Identify and resolve desktop and laptop hardware problems.
  • Perform initial network troubleshooting and determine the appropriate escalation path.
  • Proactively resolve virus issues and implement preventative initiatives.
  • Assist in new system deployments, including loading appropriate software as needed.
  • Manage and resolve incidents escalated from first-line support.
  • Create and maintain support documentation for customer and departmental use.
  • Provide suggestions and information on projects to improve departmental services.
  • Assist in the development of web pages for the Intranet and third-party applications.
  • Maintain web support resources, including hints, tips, and FAQs.

Qualifications
Experience
  • 4-6 years of experience in a desktop support environment is preferred.
  • Practical understanding and proficiency with the following technologies:
    • MS Windows Operating Systems
    • MS Exchange
    • MS Office Suite
    • Citrix
    • Firewall/VPN Configuration
    • MS SQL Server
    • MS IIS
  • Strong analytical and problem-solving skills with a logical, systematic approach.
  • Excellent customer focus with the ability to anticipate user needs.
  • Strong verbal and written communication skills.
  • Demonstrated ability to work effectively under pressure and manage deadlines.

Education
  • A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred.

Working Arrangements
  • On-Call rotation to support 24/7 operations required.

Travel
  • May require local travel and other travel for business needs.
  • This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy

Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Compensation:
$50,000 - $52,000

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