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First Line Support Jobs (NOW HIRING)

Meissner Filtration Products

$85K - $112K/yr

Support and continuous improvement: provide initial first-line support after equipment goes into service to achieve reliable operation; transition first-line support to Maintenance and remain second ...

advansix

$86K - $129K/yr

The First Line Supervisor works to achieve operational targets and standards by directing hourly ... and support employee suggestions and ideas for continuous improvement · Practice rapid-problem ...

advansix

$86K - $129K/yr

The First Line Supervisor works to achieve operational targets and standards by directing hourly ... and support employee suggestions and ideas for continuous improvement · Practice rapid-problem ...

Citizens

First Line Risk Sr Manager

Johnston, RI

Description Consumer Banking Risk Management has an immediate opening for a First Line Risk Senior Manager supporting our Private Wealth Management - RIA and Trust Fiduciary businesses with direct ...

Citizens

First Line Risk Sr Manager

Johnston, RI · On-site

Description Consumer Banking Risk Management has an immediate opening for a First Line Risk Senior Manager supporting our Private Wealth Management - RIA and Trust Fiduciary businesses with direct ...

Citizens

First Line Risk Sr Manager

Boston, MA · On-site

Description Consumer Banking Risk Management has an immediate opening for a First Line Risk Senior Manager supporting our Private Wealth Management - RIA and Trust Fiduciary businesses with direct ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training. * Respond to and resolve technical support requests related to hardware, software ...

Citizens Bank

First Line Risk Sr Manager

Johnston, RI · On-site

Consumer Banking Risk Management has an immediate opening for a First Line Risk Senior Manager supporting our Private Wealth Management - RIA and Trust Fiduciary businesses with direct responsibility ...

Citizens

First Line Risk Sr Manager

New York, NY

Description Consumer Banking Risk Management has an immediate opening for a First Line Risk Senior Manager supporting our Private Wealth Management - RIA and Trust Fiduciary businesses with direct ...

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First Line Support information

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$12

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How much do first line support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for first line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

How do I get into first line support?

To get into first line support, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Relevant certifications such as CompTIA A+ or ITIL can improve job prospects, and entry-level roles often require a high school diploma or equivalent. Gaining familiarity with common support tools and troubleshooting procedures is also beneficial.

What job makes $10,000 a month without a degree?

First Line Support roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech or sales, such as software sales or certain IT consulting positions, can reach that level, often requiring strong skills, industry knowledge, and sometimes certifications rather than a formal degree.

How can I make 2000 a week working from home?

First Line Support roles can pay between $15 and $25 per hour, so earning $2000 weekly typically requires working around 80 hours at the higher end of the pay scale. Increasing income may involve gaining specialized skills, certifications, or working overtime, but consistently earning that amount from a standard support role is uncommon without additional responsibilities or bonuses.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. It requires strong communication skills, knowledge of common software and hardware, and often uses ticketing systems to track issues.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
More about First Line Support jobs
What states have the most First Line Support jobs? States with the most job openings for First Line Support jobs include:
What job categories do people searching First Line Support jobs look for? The top searched job categories for First Line Support jobs are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 16% Part Time, 1% Temporary, and 10% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Service Support Specialist (Quality Assurance)

Evolution

Grand Rapids, MI • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

Job description

Company Description
Evolution the world leading B2B provider for online casinos. is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.
Since 2006, Evolution has been the leading product company of virtual casino games. We've evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world.
Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, Fairfield, Connecticut and Vancouver, Canada.
Job Description
The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following proper escalation path, notifying Licensees in a timely manner about issues occurred and tracking incidents in JIRA / TTS / SST systems, and testing the studio during critical situations.
Responsibilities:
  • Ensuring that all tables are operational without interruptions;
  • Ensuring games results are completed and processed according to the correct procedures to guarantee integrity of games;
  • Ensure appropriate number of staff are present for each shift;
  • Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason;
  • Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity;
  • Resolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
  • Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required.
  • Identifying problems/repeat Incidents and escalating them to appropriate 2nd line, 3rd Line support function via Jira /SST where appropriate.
  • Monitoring critical application functions and Infrastructure components via the provided monitoring tools; identifying, analysing, logging and escalating all alerts as necessary.
  • Handling major incident management for all events that affect the availability of the Live Casino Service including but not limited to:
    • 1st line diagnosis of all Major Incidents
    • Escalation of Major Incidents to the appropriate 2nd line support group
    • Coordination of all support activity throughout the duration of Major Incidents
    • Providing update to all concerned parties throughout the duration of Major Incidents in line with timeframes defined by our Service Level Agreements.
    • Recording all events related to Major Incidents in SST
  • Responding to and where possible, resolving any issues raised by licensees either via email or SST.
  • Improving and developing subordinates work levels through re-training and development workshops
  • Other duties as assigned.

Qualifications
  • Execution of job duties requires secondary (higher, special etc.) education;
  • Strong written and oral knowledge of English;
  • Strong level of computer literacy;
  • Strong problem-solving skills;
  • Strong attention to detail;
  • Service oriented personality traits;
  • Ability to work in a team;
  • Ability to make decisions;
  • Analytical skills;
  • Managerial skills;
  • Excellent Communication skills;
  • Strong people management skills

Additional Information
Benefits:
  • Competitive Hourly Rate ($21)
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental & Vision Insurance Plans
  • Company Paid Life and AD&D Insurance
  • Nationwide Employee Discount Program
  • Full Training & Growth Opportunities
  • Professional and personal development - for the right person there is opportunity for the role to grow in responsibility

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution USA was established in 2018. More information on Evolution.com.
For more information visit www.evolution.com
All your information will be kept confidential according to EEO guidelines.
#EVOMIL

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