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First Line Support Jobs (NOW HIRING)

OKX

Workplace IT Specialist

New York, NY · On-site

Provide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions. * Manage the local endpoint lifecycle ...

Dupont

First Line Leader

Valley View, OH · On-site

$16.25 - $20.75/hr

Why Join Us | DuPont Careers The First Line Leader (FLL) role is a people leadership and daily ... Lead or support Daily Visual Management using SQDIP or other approved area metrics so the team can ...

Calero

Mobility Support Specialist

Phoenix, AZ · On-site

$22.50/hr

Specialists provide 1st line, and where necessary, 2nd line support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and ...

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First Line Support information

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How much do first line support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

How do I get my first line support job?

To get a first line support job, candidates should develop strong communication and problem-solving skills, gain basic technical knowledge of hardware and software, and obtain relevant certifications such as CompTIA A+. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training or internships to build experience.

What are the key skills and qualifications needed to thrive as a first line support specialist?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by first line support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What is a first line support?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
More about First Line Support jobs
What states have the most First Line Support jobs? States with the most job openings for First Line Support jobs include:
What job categories do people searching First Line Support jobs look for? The top searched job categories for First Line Support jobs are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

1st Shift Paint Line Support

The Jor-mac Company Inc

Oshkosh, WI • On-site

$17.31 - $19.50/hr

Full-time

Re-posted 4 days ago

Job description

About Company:

The Jor-Mac Company is a contract manufacturer of metal fabrications and assemblies. We provide On-Time, High Quality & Cost Competitive metal fabrications to Original Equipment Manufacturers (OEM’s).

  • Established in 1952
  • Experienced Management Team & Skilled, Dedicated, Motivated & Productive “Non-Union” Workforce
  • Established & Diversified Fortune 1000 “Blue-Chip” and Middle Market Customer Base
  • ISO 9001: 2015 Certified & ISO 14001: 2004 Compliant
  • Fully Integrated ERP Business Operating System, EDI Capable
  • Full Metal Fabrication Engineering: SolidWorks/Programming, Layout/Fixture Development
  • Financially Strong with Capital for Growth & Investment
  • Aggressive Cost Management, Lean Manufacturing & Continuous Improvement Disciplines
  • Proactive, Collaborative & Flexible Approach to Customer Relationship Management

About the Role:

The 1st Shift Paint Line Support role is critical to ensuring the smooth and efficient operation of the paint production line during the first shift. This position focuses on providing technical assistance, troubleshooting, and maintenance support to maintain high-quality paint application and production standards. The role requires close collaboration with production teams to identify and resolve issues promptly, minimizing downtime and ensuring consistent output. The successful candidate will contribute to continuous improvement initiatives by monitoring equipment performance and suggesting enhancements. Ultimately, this role supports the overall manufacturing process by maintaining optimal paint line functionality and product quality.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Experience working in a manufacturing or production environment, preferably with paint or coating processes.
  • Basic mechanical aptitude and familiarity with industrial equipment.
  • Ability to work a first shift schedule reliably.
  • Strong attention to detail and commitment to safety standards.

Preferred Qualifications:

  • Technical certification or training related to paint application or industrial maintenance.
  • Experience with automated paint line equipment and control systems.
  • Knowledge of quality control procedures in a manufacturing setting.
  • Familiarity with troubleshooting electrical and mechanical systems.
  • Previous experience supporting continuous improvement initiatives.

Responsibilities:

  • Monitor paint line equipment and processes to ensure proper operation and product quality.
  • Provide technical support and troubleshooting for paint line machinery and systems during the first shift.
  • Collaborate with production and maintenance teams to quickly resolve operational issues and minimize downtime.
  • Perform routine inspections and preventive maintenance tasks to maintain equipment reliability.
  • Document and report any equipment malfunctions, process deviations, or quality concerns to management.
  • Assist in implementing process improvements and safety protocols related to paint line operations.
  • Support training efforts for new team members on paint line procedures and equipment use.

Skills:

The required skills enable the candidate to effectively monitor and maintain paint line equipment, ensuring consistent product quality and operational efficiency. Mechanical aptitude and troubleshooting abilities are essential for diagnosing and resolving equipment issues quickly, reducing downtime. Strong communication and teamwork skills facilitate collaboration with production and maintenance personnel to address challenges and implement solutions. Attention to detail supports adherence to safety protocols and quality standards, preventing defects and hazards. Preferred skills, such as knowledge of automated systems and quality control, enhance the candidate's ability to contribute to process improvements and advanced technical support.


Monday-Thursday 6:30am- 4:30pm