First Line Support Jobs (NOW HIRING)

Introduction to the job

ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or microchips. ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The PE 1 (FLS)is responsible forproviding first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration.The PE 1(FLS)hasan understandingofproduct SPC (Statistical Process Control), manages disturbance notifications, and works with the internal FLS and Production teams to support Material (MN) and Disturbance (DN) review boards, ensuringoptimalproduct flow and minimal disruptions. The PE 1 isgenerally responsiblefor one work center.

Role and responsibilities:

Shift Details:

Compressed Work Week (CWW) Days

D2- Every Thursday, Friday, Saturday and every other Wednesday, 6AM - 6PM

First-Line Troubleshooting & Problem-Solving

• Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions

• Provide real-time troubleshooting support for production issues to minimize downtime andoptimizeoutput.

• Document all disturbances and resolutions accurately for future learning.

• Escalate issues to senior FLS when resolution cannot be achieved independently.

• Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans).

• Troubleshoot mechanical assembly, glass to metal bonding, and tooling stand issues in a timely & efficient manner

Escalation Management & Technical Documentation

• Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting.

• Advancing problem resolution through detailed investigation of recurring issues.

SPC Tracking

• Support andmaintainSPC tracking for tooling and products, ensuring data-driven process control.

Disturbance Notification Analysis, Material Notifications & Process Improvement

• Perform pre-DRB activities as directed by Technical Lead or equivalent.

• Follow business line guidance for dispositioning MNs.

• Support,maintain, and execute byparticipationin the DRB/MRB (Disturbance Review Board/Material Review Board) process.

• Create and manage E-Scraps for scrap parts to ensure traceability and accountability.

• Participate in continuous improvement initiatives and projects.

Factory Engineering Representation & Cross-Team Collaboration

• Execute 'As New' based on input and documentation from D&E/Module PE to ensure product quality meets defined standards.

• Perform 'cherry picks' to select and evaluate specific parts for quality and process validation.

• Creation of ODRs for non-structural issues

Education and experience

• Bachelor's Degreein Mechanical, Electrical or other relevant engineering domain. Technical experiencepreferred.

• Must display a solid understanding of complicated manufacturing assemblies

• Working knowledge and experience with integrated Hardware/Software testers

• Working knowledge and experience with CMM tooling is a plus

• Working knowledge with complicated multi-disciplinary (Electro-Mechanical) assemblies is a plus

• Working knowledge of Unix/Linux/Python/ or MATLAB software languages is a plus

• Working knowledge of statistical process control and FMEA is a plus

• Working knowledge of NX, Teamcenter, SAP and Twinscan software is a plus

• Working knowledge with vacuum systems is a plus

• The ability to troubleshoot optical surfaces against defined Scratch-Dig specs is a plus

Skills

• Ability to safely and effectively work with epoxy debonding tools, heat guns and fume hoods

• Ability to use cleaning solvents safely, per EHS guidelines, to troubleshoot and remove product contamination

• Ability to interpret mechatronic signal processes and reports and provide meaningful guidance

• Support analysis on test data and derive conclusions

• Able to read mechanical, electrical and optical drawings

• Strong troubleshooting and analytical skills.

• Ability to pick up structured problem-solving methodologies.

• Exposure to SPC and data-driven process control.

• Ability to document technical issues and resolutions clearly.

• Effective collaboration with cross-functional teams.

• Exposure in escalation management and technical documentation.

• Familiarity with quality processes

• Possess strong ownership characteristics - demonstrated commitment to achieving results on time

• Have strong written and oral communication skills - ability to communicate effectively to your team and to senior management

• Demonstrated "team player" with a quality orientation and interpersonal skills

Other information:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional travel to manufacturing sites and technology forums.

• Ability to work in dynamic environments requiring adaptability and proactive problem-solving.

• Work in a cleanroom environment under ISO 9000/14000 standards (full gowningrequired).

• Working around overhead cranes, forktrucksand motorized pallet movers.

• Exposure and occasional handling of lasers, chemicals, ladders, and platforms.

• Occasional movement across campus andlifting upto 35 lbs.

• Moderate temperature and noise levels.

• Travel may berequiredbased on business needs.

• While performing the duties of this job, the employee routinelyis required tosit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• The employeeis occasionally required tomove around the campus.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Can work under deadlines.

• The environmentgenerally ismoderate in temperature and noise level.

• Must be able to read and interpret data, information, and documents.

• Canobserveand respond to people and situations and interact with othersencounteredin the course of work.

• Canlearn and applynew informationor skills.

• The employee is willing to provide occasional weekend coverage

• The employee is required to work in a cleanroom environment:

  • full gowning (full body coveralls, hood, CR safety shoes, face mask, nitrile gloves and safety glasses. Working under ISO 9000/14000 standards).

  • Working around overhead cranes, fork trucks and motorized pallet movers.

  • Working with or around lasers; working with ladders; working on platforms; and working around chemicals

There is potential for exposure to strong magnetic fields, high voltage and currents.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.