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First Line Support Jobs (NOW HIRING)

Northwest Austin

1st Line Customer Support

Austin, TX

$18.50 - $24.75/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

North Austin

1st Line Customer Support

Austin, TX · On-site

$18.75 - $25/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

BCForward

Help Desk/ Tech Support

Chandler, AZ · On-site

$19 - $20/hr

Provide first line support to internal employees via voice and chat as part of a 24x7 Global Service Desk. * Manage multiple live chats concurrently and deliver technology support for up to two ...

New

BCForward

Help Desk/ Tech support

Pennington, NJ · On-site

$19 - $20/hr

Provide first line support to internal employees via voice and chat as part of a 24x7 Global Service Desk. * Manage multiple live chats concurrently and deliver technology support for up to two ...

New

North Austin

1st Line Customer Support

Austin, TX

$18 - $24.25/hr

This role plays a vital part in ensuring accurate and timely billing processes, enabling seamless financial operations and supporting the overall patient experience. If you have a passion for health ...

BCForward

Help Desk/ Tech Support

Addison, TX · On-site

$19 - $20/hr

Provide first line support to internal employees via voice and chat as part of a 24x7 Global Service Desk. * Manage multiple live chats concurrently and deliver technology support for up to two ...

New

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

The Role As a 2nd Line Support Technician , you will be primarily responsible for delivering remote ... The role requires strong technical ability, but equally a customer-first mindset , with particular ...

Techary

2nd Line Support Technician

Dallas, TX · On-site

$37K - $46K/yr

The Role As a 2nd Line Support Technician , you will be primarily responsible for delivering remote ... The role requires strong technical ability, but equally a customer-first mindset , with particular ...

Hellios

Customer Support Advisor

Raleigh, NC

To provide excellent customer service through first line support to our customers as well as validating and managing customer data Key responsibilities Validations * Build a rapport and strong ...

Hellios

Customer Support Advisor

Raleigh, NC · On-site

To provide excellent customer service through first line support to our customers as well as validating and managing customer data Key responsibilities Validations * Build a rapport and strong ...

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All JobsFirst Line Support Jobs

First Line Support information

See salary details

$12

$20

$32

How much do first line support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for first line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

How do I get into first line support?

To get into first line support, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Relevant certifications such as CompTIA A+ or ITIL can improve job prospects, and entry-level roles often require a high school diploma or equivalent. Gaining familiarity with common support tools and troubleshooting procedures is also beneficial.

What job makes $10,000 a month without a degree?

First Line Support roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech or sales, such as software sales or certain IT consulting positions, can reach that level, often requiring strong skills, industry knowledge, and sometimes certifications rather than a formal degree.

How can I make 2000 a week working from home?

First Line Support roles can pay between $15 and $25 per hour, so earning $2000 weekly typically requires working around 80 hours at the higher end of the pay scale. Increasing income may involve gaining specialized skills, certifications, or working overtime, but consistently earning that amount from a standard support role is uncommon without additional responsibilities or bonuses.

What are the key skills and qualifications needed to thrive as a First Line Support specialist, and why are they important?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the role of 1st line support?

First line support involves handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. It requires strong communication skills, knowledge of common software and hardware, and often uses ticketing systems to track issues.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by First Line Support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What are First Line Support roles?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.
More about First Line Support jobs
What states have the most First Line Support jobs? States with the most job openings for First Line Support jobs include:
What job categories do people searching First Line Support jobs look for? The top searched job categories for First Line Support jobs are:
First Line Support jobs near you
Infographic showing various First Line Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 16% Part Time, 1% Temporary, and 10% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
Front Line Support MFG Engineer, 2nd Shift, Leo Decks

Front Line Support MFG Engineer, 2nd Shift, Leo Decks

Amazon

Kirkland, WA

Full-time

Posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,873 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Front Line Support Manufacturing Engineer (FLS ME) provides real-time engineering support on the production floor. This role is responsible for enabling the completion of production hardware through nominal assembly operations, inspections, and nonconformance resolution. The FLS ME serves as the critical link between production execution and the broader engineering organization, acting as the first line of support for daily production execution.

This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3:30am.
Key job responsibilities
- Maintain floor presence during shift in assigned production area, including attendance at daily Tier 1 meetings
- Serve as the first resource for build technicians to clarify build processes, disposition potential nonconformances (NCs), and provide build process feedback
- Complete ME Inspections and Buyoffs as required on production builds in a timely manner
- Disposition NCs using the FLS disposition guide; escalate novel or complex NCs to Process MEs and partner teams
- Follow proper NC writing techniques to enable quick approvals and aid data collection
- Inspect rework against NC dispositions to ensure conditions are met
- Audit and observe builds in progress to ensure work is completed per work instructions
- Coach technicians on proper execution when discrepancies arise
- Create visual aids and shop aids for the production line when appropriate
- Provide feedback on WOT updates ready for implementation
- Propose design change requests to improve manufacturing or reduce cost
- Support continuous improvement activities including GSE projects, shop aids, and Kaizen events
- Work with Production Shift Leadership to prioritize and support deliveries for the day

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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