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First Line Support Jobs in New Jersey (NOW HIRING)

Collabera LLC

Entry Level IT Support

Pennington, NJ · On-site

$22 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide first-line technical support to internal users through phone and live chat. * Troubleshoot basic issues related to MS applications and proprietary systems. * Manage multiple live chats while ...

ITech Recruiting

Oracle DBA

Jersey City, NJ

$53 - $72/hr

... first line support for Enterprise applications. Minimum requirements: - BS in Computer Science or related field of study and/or equivalent practical experience. - Extensive Oracle Database ...

MUFG

SysOps Application Support, AVP

Jersey City, NJ · Hybrid

$112K - $141K/yr

  • Medical

  • Retirement

  • PTO

Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations. * Incident Management: Investigate, resolve ...

MUFG Bank, Ltd.

SysOps Application Support, AVP

Jersey City, NJ · On-site

$112K - $141K/yr

  • Medical

  • Retirement

  • PTO

Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations. * Incident Management: Investigate, resolve ...

MUFG Bank, Ltd.

SysOps Application Support, VP

Jersey City, NJ · On-site

$137K - $170K/yr

  • Medical

  • Retirement

  • PTO

Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations. * Incident Management: Investigate, resolve ...

MUFG

SysOps Application Support, VP

Jersey City, NJ · Hybrid

$137K - $170K/yr

  • Medical

  • Retirement

  • PTO

Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations. * Incident Management: Investigate, resolve ...

Zing! Recruiting

Line Production Mechanic

Wharton, NJ

$27/hr

ZING is hiring 10 Line Production Mechanics to support a fast-paced manufacturing operation in Wharton, NJ.Wharton, NJ $27.00 - $30.00 per hour (based on experience) Current Openings * 1st Shift: 7 ...

Compass

Agent Experience Manager

Ridgewood, NJ

$27 - $31/hr

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall ...

Compass

Customer Success Manager

Avalon, NJ

$27 - $30/hr

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall ...

Compass

Agent Experience Manager

Avalon, NJ

$27 - $30/hr

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall ...

Primex Plastics Corp

Material Handler

Garfield, NJ · On-site

$19 - $20/hr

... the first-in, first-out (FIFO) method with computer systemSupervise blenders to use correct ... Experience working in a manufacturing environment with assembly line support. * Knowledge of ...

Primex Plastics

Material Handler

Garfield, NJ · On-site

$17.25 - $20.75/hr

... the first-in, first-out (FIFO) method with computer systemSupervise blenders to use correct ... Experience working in a manufacturing environment with assembly line support. * Knowledge of ...

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All JobsFirst Line Support JobsFirst Line Support Jobs in New Jersey

First Line Support information

See New Jersey salary details

$12

$21

$33

How much do first line support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for first line support in New Jersey is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.21 per hour, depending on experience, location, and employer.

How do I get my first line support job?

To get a first line support job, candidates should develop strong communication and problem-solving skills, gain basic technical knowledge of hardware and software, and obtain relevant certifications such as CompTIA A+. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training or internships to build experience.

What are the key skills and qualifications needed to thrive as a first line support specialist?

To thrive as a First Line Support specialist, you need a solid understanding of IT fundamentals, troubleshooting skills, and often a relevant qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic network diagnostics is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve their issues. These skills are essential for quickly addressing technical problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between First Line Support vs Help Desk Technician?

AspectFirst Line SupportHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentFrontline customer support, often in call centers or IT departmentsHelp desk or support centers, remote or on-site
Employer & Industry UsageCommon in IT, telecommunications, and tech companiesUsed across various industries with IT support needs
Search & Comparison IntentOften compared for entry-level IT rolesSimilar search intent, focusing on support roles

First Line Support and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Both positions serve as the first point of contact for technical issues, primarily in IT support settings. The main difference lies in terminology used by employers, but their responsibilities and required skills are largely overlapping, making them interchangeable in many contexts.

What are some common challenges faced by first line support staff, and how can they be effectively managed?

First Line Support professionals often encounter challenges such as handling high volumes of requests, dealing with frustrated users, and troubleshooting a wide range of technical issues with limited initial information. Effective management of these challenges includes developing strong communication skills, maintaining detailed documentation, and following established escalation procedures when necessary. Building familiarity with common problems and solutions, as well as collaborating closely with Second Line Support, can also help ensure quick and accurate resolutions, ultimately leading to greater job satisfaction and professional growth.

What is a first line support?

First Line Support refers to the initial point of contact for customers or users who need technical assistance or support. These professionals handle basic troubleshooting, answer queries, and resolve common issues, often through phone, email, or chat. If the issue is more complex, they escalate it to higher-level support teams. First Line Support is essential for ensuring customer satisfaction and efficient problem resolution within an organization.

What are popular job titles related to First Line Support jobs in New Jersey?

For First Line Support jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching First Line Support jobs in New Jersey look for?

The top searched job categories for First Line Support jobs in New Jersey are:

First Line Support jobs near you
Infographic showing various First Line Support job openings in New Jersey as of August 2026, with employment types broken down into 76% Full Time, 8% Part Time, 8% Contract, and 8% Nights. Highlights an 100% In-person job distribution, with an average salary of $43,727 per year, or $21 per hour.

Entry Level IT Support

Collabera LLC

Pennington, NJ • On-site

$22 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Title: Entry Level IT Support


Location: Pennington, NJ 08534
Work Arrangement: Hybrid (4 day onsite in a week)
Client Industry: Banking/Finance
Duration: 18-24 Months Contract [Possibility of FTE Conversion]
Schedule: Monday to Friday, 8 AM 5 PM EST


About the Role


We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.


Key Responsibilities



  • Provide first-line technical support to internal users through phone and live chat.

  • Troubleshoot basic issues related to MS applications and proprietary systems.

  • Manage multiple live chats while maintaining a high level of customer service.

  • Identify, troubleshoot, and resolve basic technical issues within established guidelines.

  • Clearly document incidents, troubleshooting steps, and resolutions in support tickets.

  • Escalate unresolved issues to second-line support teams with accurate and detailed documentation.

  • Work closely with peers, technical Subject Matter Experts, and global support teams.

  • Prioritize multiple requests while maintaining service-level and quality expectations.


What We re Looking For



  • Entry level college/university grads.

  • Excellent Communication, Client Care / Customer Service skills.

  • Work well as a team and build relationships to the global partners.

  • Excellent organizational skills, with the ability to prioritize workload.

  • Ability to multitask and maintain focus on all areas of responsibility concurrently.

  • Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.

  • Able to work in a fast-paced environment.


Compensation


Hourly Rate: $22 $23 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.


Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)


About Us


At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.


Ready to Apply?


Apply now or reach out to Saurabh Bera at for more information. We look forward to speaking with you!

Apply