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Commission Microsoft Help Desk Jobs in New Jersey

STI

Help Desk Coordinator

Trenton, NJ · On-site

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... Microsoft Office Suite (Outlook, Word, Excel) * Familiarity with: * Desktop/laptop troubleshooting

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... Microsoft Office Suite (Outlook, Word, Excel) * Familiarity with: * Desktop/laptop troubleshooting

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

Union County College

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Job Announcement Position Information Position Title Help Desk Specialist Campus All Department ... Microsoft Windows operating systems, Microsoft Office, Ellucian Colleague and other PC products ...

Union County College

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Job Announcement Position Information Position Title Help Desk Specialist Campus All Department ... Microsoft Windows operating systems, Microsoft Office, Ellucian Colleague and other PC products ...

Union County College

Help Desk Specialist

Union, NJ · On-site

$51K - $56K/yr

Help Desk Specialist The Help Desk Specialist role is to provide help desk support services to all ... Microsoft Windows operating systems, Microsoft Office, Ellucian Colleague and other PC products ...

VMC Group

Help Desk Support Analyst

Bloomingdale, NJ · On-site

$20.75 - $28.50/hr

Help Desk Support Analyst The Help Desk Support Analyst provides front-line technical support to ... Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and related ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and ...

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Commission Microsoft Help Desk information

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

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Commission Microsoft Help Desk jobs near you

Help Desk Coordinator

STI

Trenton, NJ • On-site

Full-time

Posted 27 days ago

Job description

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

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