$21.75 - $29.25/hr
Other
Posted 25 days ago
Job description
A well-established professional services firm is seeking a Help Desk Technician to join its four-person IT Helpdesk team in the Hackensack, NJ office. This role is responsible for delivering high-quality technical support to internal users while maintaining strong service standards, responsiveness, and attention to detail.
Key Responsibilities
- Provide technical support for hardware, software, and mobile devices
- Troubleshoot and resolve issues related to Microsoft Windows 11 and Microsoft 365 applications (Outlook, Word, etc.)
- Support and coordinate video conferences via Microsoft Teams and Zoom
- Maintain and track equipment inventory
- Document support activity accurately within the firm's ticketing system
- Adhere to established IT procedures and documentation standards
- Provide occasional shift coverage or extended hours as needed
- Travel periodically to other office locations and assist with office buildouts/expansions
Required Qualifications
- Strong experience supporting Microsoft Windows 11 environments
- Proficiency with Microsoft 365, especially Outlook and Word
- Experience with iManage (strongly preferred)
- Excellent written and verbal communication skills
- Strong interpersonal and customer service skills
- Ability to work independently and collaboratively within a team
- Strong documentation discipline and attention to detail
- Flexibility to support business needs as required
Preferred Qualifications
- Experience in a law firm or professional services environment
- Associate's or Bachelor's degree in Information Systems or related field (or equivalent work experience)
What We're Looking For
- High level of professionalism and ownership
- Strong responsiveness and service mindset
- Ability to quickly learn new systems and processes
- Commitment to delivering consistent, high-quality internal support
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Help Desk Technician?
A: To succeed as a Help Desk Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with customers, and the ability to work effectively in a team environment. By combining these technical and soft skills, Help Desk Technicians can efficiently resolve customer issues, build trust, and lay the foundation for a successful career in IT support and customer service.
Q: What is the career path for a Help Desk Technician?
A: A Help Desk Technician's typical career progression involves starting as a junior support specialist, advancing to a mid-level technical support specialist or senior help desk technician, and eventually moving into senior technical leadership roles such as technical team lead or IT operations manager. Key opportunities for skill development include learning IT service management frameworks, expanding technical expertise into areas like cloud computing, cybersecurity, or network administration, and developing strong communication and problem-solving skills. Long-term career prospects may lead to roles like IT project manager, service delivery manager, or even a career transition into specialized fields like IT consulting or technical sales.
