ZipRecruiter

Log In

1

Apprentice It Support Jobs in Ohio (NOW HIRING)

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Drive

IT Support Specialist

Bellevue, OH

We are seeking a knowledgeable IT Support Specialist to join our team in Bellevue, OH. The ideal candidate will be responsible for providing technical assistance and support to our manufacturing team ...

Gregory Industries, Inc.

IT Support Technician

Canton, OH · On-site

$20 - $27.50/hr

Job Summary : Gregory Industries, Inc. is seeking an IT Support Technician to join their energetic IT team supporting a multi-site manufacturing and office environment. The role involves ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

SupplyHouse

IT Support Technician

Canal Winchester, OH

$20.50 - $28/hr

We are looking for an IT Support Technician to join our IT Infrastructure Team. This individual will report into our IT Team Lead and is responsible for providing hands-on technical support and ...

Stefanini

IT Support Administrator

Greenville, OH · On-site

Stefanini is looking for a Part-Time IT Support Administrator in Greenville, OH 45331 For quick Apply, please reach out to Hitesh Bhatnagar, call / email: Job Title: Part-Time IT Support ...

1 CLICK LOGISTICS

IT Support Technician

Vandalia, OH · On-site

$19 - $21/hr

Job Summary The IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues while ...

Riverside Recruiting

IT Support Specialist

Gahanna, OH · On-site

One of the companies I recruit for is looking to hire a: IT Support Specialist $60,000 to $70,000 + bonus Gahanna, Ohio area 8am-5pm Company * Competitive salary * Tuition Reimbursement * Mission ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID ...

next page

Showing results 1-20

All JobsApprentice It Support JobsApprentice It Support Jobs in Ohio

Apprentice It Support information

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Ohio? The most popular types of It Support jobs in Ohio are:
What are popular job titles related to Apprentice It Support jobs in Ohio? For Apprentice It Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Ohio look for? The top searched job categories for Apprentice It Support jobs in Ohio are:
What cities in Ohio are hiring for Apprentice It Support jobs? Cities in Ohio with the most Apprentice It Support job openings:
Apprentice It Support jobs near you

IT Support Technician

TCC Technology

Westlake, OH • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision

Re-posted 26 days ago

Job description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries.


ROLE AND RESPONSIBILITIES


• Provide remote and on-site support at client locations, using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart.
• Install and maintain technology including, but not limited to, computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software and peripherals and respond to client tickets and alerts via our ticket system.
• Facilitate warranty replacement parts for customer equipment, and communicate with vendors regarding network equipment, computers, software acquisition and repair.
• Research new methodologies, products to better serve customers
• Document daily job procedures and maintain detailed records of customer networks
• Make recommendations to other company team members solving problems and irregularities in work requirements
• Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers
• Comply with company policies, as well as health and safety issues
• Promote a team environment
• Ability to manage multiple tasks simultaneously and adjust to shifting priorities
• Other duties as required or assigned


QUALIFICATIONS AND EDUCATION REQUIREMENTS
• One year of experience managing and maintaining IT systems
• High School Diploma or equivalent


PREFERRED SKILLS
• Experience with Windows and/or Mac Desktop and Servers and network systems
• Microsoft Certifications a plus

BENEFITS
• Health Insurance
• Paid Time Off
• Mileage Reimbursement

Company Description

TCC is an IT Support company that has been providing thoughtful technical support and solutions to customers throughout Northeast Ohio for over 20 years. Our team is comprised of a passionate group of people who work as trusted advisors to solve challenges and implement new technologies for its customers each and every day. We get to work across a wide spectrum of industries and businesses of all sizes. The technology world is fast paced and always filled with something new and exciting. We are always looking for friendly, enthusiastic people to join our team!