ZipRecruiter

Log In

1

Apprentice It Support Jobs (NOW HIRING)

Ivy Tech

IT Support

Indianapolis, IN · On-site

$18 - $20/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

LHH US

IT Support

Portland, OR · On-site

$30 - $35/hr

Part-Time IT Support Specialist Location: Portland, OR Schedule: Wednesday and Thursday, onsite Pay: $30-$35/hr W2 Assignment: Contract, early August through end of August with potential extension ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Beyond IT Support is an MSP committed to delivering top-notch IT support and solutions to local businesses. They are looking for a skilled Bench Technician to diagnose, repair, and refurbish IT ...

Y-Tech

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Boston Retail Solutions

IT Support

Santa Ana, CA

$22.25 - $30.75/hr

Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our ...

Boston Retail Solutions

IT Support

Santa Ana, CA

$25/hr

Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our ...

Boston Retail Solutions

IT Support

Santa Ana, CA · On-site

$25/hr

Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our ...

eTeam

IT Support

Kenosha, WI · On-site

$21.25 - $29.25/hr

Job Summary : eTeam is a company seeking an IT Support professional. The main purpose of this role is to provide Tier 1 and Tier 2 support for various IT applications, including basic PC hardware ...

Medivative Technologies

IT Support

Kimball, NE

$21.50 - $29.50/hr

Position Overview Reporting to the IT Manager, you will help ensure that our employees have the technology, systems, and support needed to perform at their best. You will troubleshoot hardware and ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

No Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt Role Summary The IT Support Technician provides technical ...

Trulieve

IT Support Tech

Tallahassee, FL

$19.50 - $26.50/hr

IT Support Technician Department:Information Technology Reports to:Technology Operations Supervisor FLSA Status:Exempt Role Summary The IT Support Technician provides technical assistance and hands ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only About the Role We are looking for a motivated and customer-focused IT Support Technician to join an ...

next page

Showing results 1-20

All JobsApprentice It Support Jobs

Apprentice It Support information

See salary details

$11

$19

$28

How much do apprentice it support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for apprentice it support in the United States is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
More about Apprentice It Support jobs
What cities are hiring for Apprentice It Support jobs? Cities with the most Apprentice It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most Apprentice It Support jobs? States with the most job openings for Apprentice It Support jobs include:
What job categories do people searching Apprentice It Support jobs look for? The top searched job categories for Apprentice It Support jobs are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 86% Full Time, 6% Part Time, and 1% Summer. Highlights an 100% Physical job distribution, with an average salary of $40,268 per year, or $19.4 per hour.

IT Support

Ivy Tech

Indianapolis, IN • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION:
Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. Position may also perform limited network and server related support for requests or projects as needed in cooperation with the IT System Administrator and/or IT Network Administrator. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.
MAJOR RESPONSIBILITIES:
  • Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
  • Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within cases/incidents is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
  • Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
  • Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in order to maintain excellent customer service.
  • Under the direction of the IT Director, develop troubleshooting guides and guidelines for resolving problems that will benefit others.
  • Provide assistance to the IT System Administrator or IT Network Administrator as assigned by the IT Director.
  • Participate in additional IT Support related projects as assigned by the IT Director.
  • Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
  • Provide input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service skills of department.
  • Participate in one or more statewide teams as needed.
  • Share responsibility of physical and data security for lab equipment and software. Help identify network security vulnerabilities.
  • Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.
SUPERVISION RECEIVED: IT Director
SUPERVISION GIVEN: None
SALARY RANGE: $18-$20 per hour
EDUCATION: High School diploma required. Associate Degree in IT related field preferred. May substitute additional equivalent experience and relevant certifications for the degree.
EXPERIENCE AND SKILLS:
Required
  • Must possess good customer service and organizational skills
  • Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person
  • Must be proficient with current hardware and software technology
  • Must be able to maintain professional relationships with peers and superiors
  • Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
  • Must be dependable
  • Ability to stay calm in stressful situations
  • Ability to handle multiple competing priorities
  • Ability to create and maintain documentation
  • Must show initiative in all activities
  • Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed
  • Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
  • Must be willing to work nights and weekends as needed
  • Must be willing to travel as necessary

Desired
  • Experience in a higher education environment is desirable

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
  • Dental plan with no-cost preventive services and coverage for orthodontia
  • Vision plan with low-cost exams and allowances for glasses or contact lenses
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
  • Wellness program with opportunities to earn $250 in Wellness Rewards
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
  • Short-term and long-term disability benefits

Educational Benefits
  • Fee remission for employees, spouses, and dependent children
  • Tuition assistance for undergraduate, graduate, and doctoral programs
  • Paid professional development opportunities

Work-Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess
  • Flexible work arrangements where available
  • Paid childbirth recovery leave (8 weeks)
  • Paid parental leave (4 weeks)

Additional Perks
  • Eligibility for Public Service Loan Forgiveness
  • Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Apply