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Apprentice It Support Jobs in Silver Spring, MD (NOW HIRING)

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

New

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

New

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

New

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team. Position Summary: Samsung SDS America is seeking a highly skilled and savvy Tech Support ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team. Position Summary: Samsung SDS America is seeking a highly skilled and savvy Tech Support ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure reliable access to necessary tools for daily operations and mission success. Responsibilities : • Provide desktop ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team. Position Summary: Samsung SDS America is seeking a highly skilled and savvy Tech Support ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

Virginia Tire & Auto is committed to making car care as stress-free as possible, and they are seeking an IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Silver Spring, MD

Apprentice It Support information

See Silver Spring, MD salary details

$11

$20

$29

How much do apprentice it support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for apprentice it support in Silver Spring, MD is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Apprentice It Support jobs in Silver Spring, MD? For Apprentice It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Silver Spring, MD look for? The top searched job categories for Apprentice It Support jobs in Silver Spring, MD are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% Internship, 80% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $41,628 per year, or $20 per hour.

IT Support Specialist

Modern Technology Solutions, Inc.

Lorton, VA • On-site

Full-time

Posted 12 days ago

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking to hire a IT Support Specialist to provide day-to-day technical support to end users and ensures the reliable operation of IT systems and infrastructure. This role is responsible for troubleshooting user issues, maintaining network connectivity, supporting workstation setup, and managing IT assets. The ideal candidate is responsive, detail-oriented, and capable of communicating technical information clearly to both technical and non-technical users.
Your essential job functions within User Support & Troubleshooting will include but may not be limited to:
  • Provide Tier I/II technical support for hardware, software, and network-related issues
  • Troubleshoot and resolve user account issues
  • Reset passwords and support identity/access management processes
  • Diagnose and resolve workstation, application, and connectivity problems

Your essential job functions within Network & Systems Support will include but may not be limited to:
  • Troubleshoot basic network issues including connectivity, switches, and routers
  • Support and monitor network devices and infrastructure for performance and availability
  • Assist with maintaining secure and reliable network operations

Your essential job functions within Workstation Setup & Maintenance will include but may not be limited to:
  • Set up, configure, and deploy desktops and peripheral devices
  • Install and update operating systems, applications, and security patches
  • Perform routine maintenance and system upgrades

Your essential job functions within IT Asset Management will include but may not be limited to:
  • Track and manage IT equipment inventory (hardware and software)
  • Maintain accurate asset records and lifecycle documentation
  • Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
  • Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
  • Collect all necessary receipts and documentation for Business Operations Manager
  • Document daily deliveries and shipments to update inventory
  • Create and generate detailed reports regarding IT equipment inventory
  • Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments

Your essential job functions within Customer Service & Communication will include but may not be limited to:
  • Provide professional, timely, and courteous support to all users
  • Communicate technical issues and solutions clearly, both verbally and in writing
  • Document support requests, resolutions, and processes in ticketing systems
  • Develop and maintain user guides and standard operating procedures

Requirements:
  • 3+ years of experience in IT support or help desk environment
  • Experience troubleshooting Windows-based systems and common business applications
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
  • Strong problem-solving and analytical skills

Desired Requirements:
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+)
  • Experience with ticketing systems and IT service management tools
  • Familiarity with asset management systems
  • Experience supporting secure or regulated environments

Education Requirements:
  • Bachelor's Degree or equivalent experience.

Clearance Requirements:
  • TS/SCI or the able to obtain one

Please Note: U.S. Citizenship is required for this position.
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