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Apprentice It Support Jobs in Silver Spring, MD (NOW HIRING)

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

Virginia Tire & Auto is committed to making car care as stress-free as possible, and they are seeking an IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ...

KBR

IT Support Technician

Dulles, VA · On-site

$159K - $194K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

ECS Ltd

IT Support

Chantilly, VA · On-site

$24.75/hr

Providing high quality 1st level desktop support services to end users via telephone and/or remote ... For additional information about ECS, visit: www.ecslimited.com. ECS is an Equal Opportunity ...

New

KBR

IT Support Technician

Chantilly, VA

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

IT Support Technician

Chantilly, VA

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

ECS Ltd

IT Support

Chantilly, VA · On-site

$24.75/hr

Providing high quality 1st level desktop support services to end users via telephone and/or remote ... For additional information about ECS, visit: www.ecslimited.com. ECS is an Equal Opportunity ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Silver Spring, MD

Apprentice It Support information

See Silver Spring, MD salary details

$11

$20

$29

How much do apprentice it support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for apprentice it support in Silver Spring, MD is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Apprentice It Support jobs in Silver Spring, MD? For Apprentice It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Silver Spring, MD look for? The top searched job categories for Apprentice It Support jobs in Silver Spring, MD are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in Silver Spring, MD as of July 2026, with employment types broken down into 2% Internship, 80% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $41,628 per year, or $20 per hour.
Information Technology Support Specialist

Information Technology Support Specialist

General Dynamics Information Technology

Annapolis Junction, MD • On-site

$30.44 - $41.18/hr

Full-time

Medical, Retirement

Posted 3 days ago

New

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

76th of 210 rated it services

Job description

Share
REQ#: RQ224425Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Help Desk Technician IV
Shape the Mission. Shape Your Career.

Step into a role where your technical talent directly supports nationallevel operations. As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers stay connected, productive, and missionready. If youre resourceful, missionminded, and ready to make an impact, this is where you belong.

What Youll Do
Frontline Support & Problem Solving
Deliver responsive, highquality support via phone, email, chat, and ticketing systems.
Track, triage, and resolve technical issues with accuracy and professionalism.
Troubleshoot hardware, software, and basic network connectivity challenges.
Provide clear, stepbystep guidance to users at all levels.
Escalate complex issues to advanced teams when needed.
Mentor junior technicians and support new team members.

Technical Expertise
Install, configure, and update software across user devices.
Support account management tasks such as password resets and lockouts.
Diagnose basic issues with printers, scanners, and peripherals.
Maintain inventory and contribute to asset management processes.

Documentation Excellence
Create clear, detailed documentation of issues, resolutions, and procedures.
Contribute solutions and best practices to the knowledge base.
Ensure all tickets include complete, accurate troubleshooting steps.

Customer Care & Communication
Provide friendly, empathetic, and highly effective customer service.
Translate technical concepts into language nontechnical users can understand.
Keep users informed with timely ticket updates.
Support teammates and contribute to an engaged, highperforming team culture.

Security & Compliance
Follow all established security and IT policies.
Report potential incidents or anomalies immediately through proper channels.

What You Bring
Education: AA/AS degree
Experience: 5+ years relevant help desk or IT support experience
Technical Skills: Proficient in hardware/software troubleshooting, remote support tools
Clearance: TS/SCI with FullScope Polygraph (active)
Certification: CompTIA Security+ (or obtained within first 3 months)
Citizenship: U.S. citizen
Schedule: missionessential availability may include holidays
Location: Annapolis Junction, MD
Commitment to staying current with evolving technologies

Why GDIT
Be part of an organization where your work supports realworld mission success. At GDIT, your growth is supported and your contributions matter.

Growth: Access to AIdriven career tools and learning platforms
Mobility: Dedicated internal mobility support for longterm career progression
Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
Culture: Innovative, collaborative, and militaryfriendly workplace

Own Your Opportunity
Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next missiondriven career step starts here.

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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