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2Nd Shift It Support Jobs in Silver Spring, MD (NOW HIRING)

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting ... Provide first- and second-level technical support to employees by phone, email, Microsoft Teams ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting ... Provide first- and second-level technical support to employees by phone, email, Microsoft Teams ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting ... Provide first- and second-level technical support to employees by phone, email, Microsoft Teams ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Provide second-level technical support for end users across hardware, software, peripheral, and ...

TAD PGS, Inc

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

TAD PGS, Inc.

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong ... Provide 1st, 2nd, and 3rd tier support to SpaceX employees. * Manage on site inventory and the ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Provide 1st, 2nd, and 3rd tier support to SpaceX employees. * Manage on site inventory and the ... Develop new workflows and solutions, working directly with IT engineering groups and other internal ...

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All Jobs2Nd Shift It Support Jobs2Nd Shift It Support Jobs in Silver Spring, MD

2Nd Shift It Support information

See Silver Spring, MD salary details

$12

$19

$27

How much do 2nd shift it support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for 2nd shift it support in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What is 2nd shift IT support?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What are the key skills and qualifications needed to thrive as a 2nd shift IT support specialist?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd shift IT support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What are the most commonly searched types of It Support jobs in Silver Spring, MD?

The most popular types of It Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for 2Nd Shift It Support jobs?

Cities near Silver Spring, MD with the most 2Nd Shift It Support job openings:

2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 78% Full Time, 7% Part Time, 2% Temporary, 11% Contract, and 2% Nights. Highlights an 94% In-person, 4% Hybrid, and 2% Remote job distribution, with an average salary of $39,977 per year, or $19.2 per hour.

IT Support Specialist

Gaithersburg, MD • On-site

Pratum Companies
Network Security • 11 - 50 employees
Learn more about Pratum Companiesexternal

$33 - $36/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary
We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the organization. The ideal candidate will have 3–5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services.
This position will serve as a primary point of contact for employees requiring technical assistance and will be responsible for providing timely, professional, and effective support. The successful candidate will possess strong troubleshooting skills while placing an equally high priority on customer service, communication, responsiveness, and user satisfaction.
The position is primarily based at Corporate Office in Gaithersburg, MD but will require occasional travel to local company sites throughout the Metro DC region and surrounding areas to provide on-site technical support, equipment assistance, troubleshooting, and other IT services.
Key Responsibilities
Technical Support
  • Provide first- and second-level technical support to employees by phone, email, Microsoft Teams, remote support, and in person.
  • Diagnose and resolve hardware, software, network, connectivity, and application-related issues.
  • Provide technical support for Yardi and assist users with troubleshooting and system-related questions.
  • Provide comprehensive support for the organization's Microsoft 365 environment, including:
    • Microsoft Outlook
    • Microsoft Teams
    • Microsoft Word
    • Microsoft Excel
    • Microsoft PowerPoint
    • OneDrive
    • SharePoint
    • Microsoft 365 administration and related services
  • Set up, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other technology equipment.
  • Assist with user account creation, password resets, permissions, access issues, and application provisioning.
  • Support employee onboarding and offboarding, including hardware deployment, account setup, and system access.
  • Troubleshoot VPN, wireless, network, printing, and other connectivity issues.
  • Document support requests, troubleshooting steps, and resolutions in the organization's ticketing/help desk system.
  • Escalate complex technical issues to appropriate internal resources or third-party vendors when necessary.
On-Site / Multi-Site Support
  • Travel occasionally to local company properties and offices throughout the Metro DC area to provide on-site IT support.
  • Respond to on-site technology issues that cannot be effectively resolved remotely.
  • Install, replace, configure, and troubleshoot computers, network equipment, printers, phones, and other technology at local sites.
  • Assist with office/property technology moves, equipment deployments, upgrades, and installations.
  • Coordinate with site/property management personnel to minimize disruption to daily operations.
  • Maintain accurate records of equipment and technology assets at supported locations.
  • Travel between sites as needed based on business and IT support requirements.
Customer Service
  • Provide a consistent professional, friendly, and solutions-oriented customer experience.
  • Serve as a trusted technology resource for employees and site personnel.
  • Listen carefully to users to understand the underlying issue and determine the appropriate solution.
  • Explain technical information and instructions in a clear, understandable manner.
  • Demonstrate patience and professionalism when working with users who have limited technical experience or are experiencing technology-related frustration.
  • Take ownership of support requests and follow issues through to resolution.
  • Communicate proactively with users regarding the status of open issues.
  • Build positive working relationships with employees, managers, property teams, and other internal customers.
IT Operations & Projects
  • Assist with software deployments, hardware upgrades, system implementations, and other IT projects.
  • Assist with maintaining IT documentation, procedures, and technical knowledge bases.
  • Help identify recurring technical issues and recommend improvements to systems and processes.
  • Assist with maintaining IT security standards and promoting cybersecurity best practices.
  • Work with vendors and service providers when necessary to resolve technical issues.
  • Perform other IT-related duties and projects as assigned.
Required Qualifications
  • 3–5+ years of professional IT support/help desk experience.
  • Demonstrated hands-on experience supporting Yardi or comparable property management software.
  • Strong working knowledge of the Microsoft 365 suite, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.
  • Strong knowledge of Windows operating systems and common business applications.
  • Experience troubleshooting computers, laptops, printers, mobile devices, networks, VPNs, and other business technology.
  • Experience with user account administration, permissions, password management, and access troubleshooting.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to exceptional customer service.
  • Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
  • Ability to work independently while collaborating effectively with the broader IT team.
  • Ability and willingness to travel occasionally to local sites throughout the Metro DC area.
  • Valid driver's license and reliable transportation required for occasional travel between company locations.
Preferred Qualifications
  • Experience providing IT support within the multifamily housing, property management, real estate, or commercial real estate industry.
  • Experience with Yardi Voyager or other Yardi platforms.
  • Experience with Microsoft Entra ID/Azure AD, Microsoft Intune, and/or Active Directory.
  • Experience with IT ticketing/help desk systems.
  • Familiarity with network infrastructure, switches, wireless access points, VPNs, and basic networking concepts.
  • Experience supporting multiple office or property locations.
  • CompTIA A+, Network+, Microsoft, or other relevant IT certifications.
Core Competencies
The successful candidate will demonstrate:
  • Exceptional Customer Service
  • Strong Communication Skills
  • Technical Troubleshooting
  • Problem Solving
  • Accountability and Follow-Through
  • Time Management and Organization
  • Professionalism
  • Adaptability
  • Teamwork and Collaboration
  • Attention to Detail
  • Ability to Work Independently
Physical & Travel Requirements
  • Occasional travel to company properties and offices throughout the Metro DC region and surrounding areas.
  • Ability to transport and set up IT equipment as required.