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Associate It Support Jobs in Silver Spring, MD (NOW HIRING)

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

New

Spaark

IT Support

Falls Church, VA · On-site

$65 - $80/hr

Information Technology As IT Support at SPAARK, you will support the Mission Integration Records Management Division staff under the PFPA. * The contractor shall be responsible for coordinating with ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

New

Global Strategy Group

IT Support Engineer

Washington, DC · On-site

$65 - $80/hr

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as the primary point of contact for end-user technology support and is responsible for delivering ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Silver Spring, MD

Associate It Support information

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How much do associate it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for associate it support in Silver Spring, MD is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Silver Spring, MD?

The most popular types of It Support jobs in Silver Spring, MD are:

What are popular job titles related to Associate It Support jobs in Silver Spring, MD?

For Associate It Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Silver Spring, MD look for?

The top searched job categories for Associate It Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Associate It Support jobs?

Cities near Silver Spring, MD with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.

IT Support

ON.energy

Reston, VA • On-site

$22.25 - $30.75/hr

Full-time

Posted 2 days ago

New

Job description

Role Summary

We are looking for a candidate who is eager to learn and grow in the IT area, able to manage their time efficiently, with good judgment to decide between priorities, willingness and experience in following standards, guidelines and IT frameworks, and with experience in Windows OS and applications, to perform and be highly responsible in the role of IT Support at On.Energy.


Job Responsibilities
  • Support and compliance with Corporate guidelines. 
  • Maintain and safeguard Corporate assets.
  • Maintain and propose best practices in the IT area. 
  • Keep the Infrastructure and Systems used at On.Energy in proper working condition. 
  • Attend to and resolve user requests. 
  • Manage, execute, and follow up on tasks through to completion and closure. 
  • Install, configure, and keep all Software up to date.
  • Maintain confidentiality and safeguard all personal data belonging to users and Corporate data belonging to On.Energy. 
  • Report to the Technology and Software Management teams.

Required Experience
  • IT professional with 2-5 years of experience in IT Support functions.
  • Strong willingness to record and document tasks, events, and incidents.
  • Experience in installation, configuration, and updating of Windows 10/11 Pro.
  • Experience in Windows user administration.
  • Experience in installation, configuration, and updating of applications on Windows.
  • Experience with TPM 2.0 and BitLocker.
  • Experience with administration, control, and remote support applications.
  • Experience working remotely.

Preferred Experience

  • Experience in Risk Assessment.
  • Experience with Linux.
  • Experience in disk image creation/restoration.
  • Experience with Agile Methodologies.

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