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Associate It Support Jobs in Silver Spring, MD (NOW HIRING)

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

Requirements: • Associates of Applied Science or higher degree in Computer and/or Information ... t for executive leadership and others in a corporate headquarters environment. • Ability to ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

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Associate It Support information

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How much do associate it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for associate it support in Silver Spring, MD is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
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What job categories do people searching Associate It Support jobs in Silver Spring, MD look for? The top searched job categories for Associate It Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Associate It Support jobs? Cities near Silver Spring, MD with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.

IT Support Technician

Samsung SDS America

Rockville, MD • On-site

$22 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Samsung SDS America rating

7.1

Company rating: 7.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

147th of 223 rated it services

Job description

Company Overview:
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.
Join Samsung SDS America and be part of the cutting-edge technology at our state-of-the-art Pharmaceutical Manufacturing facility in Rockville, Maryland. We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team.
Position Summary:
Samsung SDS America is seeking a highly skilled and savvy Tech Support Technician (PC/OA) to join our Tech Support Team at the Samsung Biologics manufacturing facility in Rockville, MD. The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives.
Responsibilties:
  • End-User Computing & Asset Tracking
  • Core Troubleshooting: Diagnose and resolve standard to moderately complex hardware, software, and network connectivity issues for both on-site and remote employees (Windows & macOS).
  • Device Lifecycle Execution: Handle day-to-day workstation tasks, including provisioning, deploying, repairing, and securely decommissioning laptops, desktops, and mobile devices.
  • Ticket Queue Management: Actively monitor and manage the IT ticketing queue (e.g., ServiceNow, Jira Service Desk), ensuring incidents are accurately categorized, documented, and resolved within SLA targets.
  • Executive & VIP Assistance: Provide prompt, courteous, and high-touch technical support to executives and management for immediate operational needs.
  • Inventory & Asset Updates: Maintain accurate inventory records of all corporate IT hardware, software licenses, and peripherals within the ITAM (IT Asset Management) system.
  • Meeting Room Support: Conduct routine checks and provide immediate troubleshooting for conference room audio-visual (AV) setups and video conferencing platforms (e.g., Zoom Rooms, Teams).
  • Office Automation (OA) & Daily IT Operations
  • MDM & Endpoint Enrollment: Enroll and manage end-user devices in enterprise MDM platforms (e.g., Intune, Jamf) to ensure alignment with corporate security baselines.
  • User Access & Identity Admin: Perform routine Identity and Access Management (IAM) tasks, including user creation, password resets, and access provisioning in Active Directory and Azure AD/Entra ID.
  • Peripherals & OA Maintenance: Support, configure, and maintain office automation systems, local network printers, scanners, and multi-function copiers.
  • New Hire Deployment: Lead the technical onboarding execution by preparing standard hardware bundles and deploying predefined OS images for incoming employees.
  • Compliance Support: Assist with gathering logs or documentation for IT security audits and compile basic operational metrics for the IT Lead.
  • Supply & Stock Management: Monitor local stock levels of IT peripherals and consumables (toner, cables, accessories) and flag reorder needs to procurement.

Requirements
  • Experience: 2 to 4 years of hands-on experience in an enterprise Desktop Support, IT Help Desk, or equivalent technical support role.
  • OS Knowledge: Solid proficiency in configuring and troubleshooting Windows 10/11 and macOS operating systems.
  • Directory Services: Practical experience with Active Directory and Azure AD/Entra ID user/group administration.
  • Network Basics: Clear understanding of core networking concepts (TCP/IP, DHCP, DNS) and basic Wi-Fi/VPN troubleshooting.
  • Customer Service: Strong interpersonal skills with a patient, customer-first approach to resolving technical frustrations for non-technical users.

Preferred Qualifications:
  • Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Certifications: CompTIA A+ / Network+, Microsoft Certified: Endpoint Administrator Associate, or ITIL v4 Foundation.
  • Modern Workspace Tools: Experience navigating and administering enterprise cloud tools like Microsoft 365 or Google Workspace.
  • Ticketing Systems: Prior experience utilizing enterprise ticketing systems to manage daily workloads.
  • Must be able to lift and carry IT equipment (PCs, monitors, printers, UPS backups) weighing up to 40 lbs.
  • Frequent bending, crawling under desks, and reaching to manage cabling and install workstation hardware.

Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
  • Top-notch medical, dental, vision and prescription coverage
  • Wellness program
  • Parental leave
  • 401K match and savings plan
  • Flexible spending accounts
  • Life insurance
  • Paid Holidays
  • Paid Time off
  • Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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