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Contract It Support Jobs in Silver Spring, MD (NOW HIRING)

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type ... Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note ... Most contracts allow additional experience (4-5 years) in lieu of a Bachelor's Degree. Some ...

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support, troubleshooting technical issues, and collaborating with the subject matter experts in the IT functional ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team. Position Summary: Samsung SDS America is seeking a highly skilled and savvy Tech Support ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team. Position Summary: Samsung SDS America is seeking a highly skilled and savvy Tech Support ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure reliable access to necessary tools for daily operations and mission success. Responsibilities : • Provide desktop ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support Team. Position Summary: Samsung SDS America is seeking a highly skilled and savvy Tech Support ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

Virginia Tire & Auto is committed to making car care as stress-free as possible, and they are seeking an IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ...

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All JobsContract It Support JobsContract It Support Jobs in Silver Spring, MD

Contract It Support information

See Silver Spring, MD salary details

$14

$25

$38

How much do contract it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for contract it support in Silver Spring, MD is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by contract IT support, and how can they be addressed?

Contract IT Support professionals often encounter challenges such as adapting quickly to new systems, processes, and company cultures, since they may work with multiple clients or move between organizations. Building rapport and trust with permanent staff while understanding each client's unique technical environment is essential. To address these challenges, contract IT support workers should proactively communicate, document their work clearly, and stay up to date with the latest software and troubleshooting techniques. Flexibility and strong problem-solving skills also help ensure smooth transitions and successful project outcomes.

What is a contract IT support?

A Contract IT Support professional is an information technology specialist hired on a temporary or project basis to assist organizations with their IT needs. Their responsibilities often include troubleshooting technical issues, setting up hardware and software, maintaining networks, and ensuring the smooth operation of computer systems. Unlike permanent staff, contract IT support workers are typically engaged for a specific duration, project, or to cover peak periods. This flexibility allows companies to access specialized skills as needed without long-term commitments. Contract IT support roles can be found in various industries and may involve both onsite and remote work.

What are the key skills and qualifications needed to thrive as a contract IT support?

To thrive as a Contract IT Support, you need a strong understanding of computer hardware, software troubleshooting, networking, and commonly a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard office and security software is typically required. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and build trust with clients. These skills are critical for minimizing downtime, ensuring smooth operations, and delivering high-quality technical support in dynamic business environments.

What is the difference between Contract It Support vs Help Desk Technician?

AspectContract It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI-SCA (common but not mandatory)
Work EnvironmentContract-based, often on-site or remote, project-focusedHelp desk, support center, remote or on-site
Employer & Industry UsageIT service providers, consulting firms, companies hiring temporary supportCorporate IT departments, MSPs, tech support centers
Search & Comparison IntentLooking for short-term or project-based IT support rolesSeeking entry-level or ongoing technical support roles

Contract It Support roles typically involve short-term, project-based work with specific client needs, often requiring relevant certifications. Help Desk Technicians usually provide ongoing support within a company's IT department or support center, focusing on troubleshooting and customer service. Both roles require similar certifications but differ mainly in employment type and work setting.

What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Contract It Support jobs in Silver Spring, MD? For Contract It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Contract It Support jobs in Silver Spring, MD look for? The top searched job categories for Contract It Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Contract It Support jobs? Cities near Silver Spring, MD with the most Contract It Support job openings:
Contract It Support jobs near you
Infographic showing various Contract It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,904 per year, or $25.9 per hour.

IT Support Tech

System One

Washington, DC • On-site

$28.54/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite – onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required)

Overview Leave placeholder text here for recruiter to input

Responsibilities

  • Provide second-level technical support for end users across hardware, software, peripheral, and connectivity issues.
  • Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints.
  • Deliver support during assigned call-in and walk-in service desk coverage windows, and restore user productivity through timely diagnosis and resolution.
  • Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.
  • Maintain ticket lifecycle ownership from assignment through closure in accordance with SLA targets.
  • Coordinate with internal support teams and external support groups to ensure timely reassignment and resolution of escalated work.
  • Capture clear resolution notes and trend indicators to support service quality reporting and process improvement.
  • Perform workstation imaging, provisioning, and deployment for new and replacement devices.
  • Configure and support peripherals and enterprise-standard software packages for SEC users.
  • Validate endpoint readiness, including required configurations and secure connectivity to SEC services.
  • Assist with hardware refresh, device swaps, and asset lifecycle activities consistent with contract procedures.
  • Assist with user training and provide guidance on best practices for SEC IT systems and tools.
  • Contribute to support documentation and reusable troubleshooting steps for faster issue resolution.
  • Partner with senior technicians and engineering teams to identify recurring issues and recommend process improvements.
  • Participate in continuous service improvement activities aligned with operational and customer experience goals.
Requirements
  • Ability to obtain and maintain SEC Public Trust (or higher if required).
  • Bachelor's degree.
  • Minimum 4 years of IT support experience in a service desk or desk-side environment.
  • Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
  • Windows and macOS endpoint troubleshooting and support
  • Hardware diagnostics and peripheral support (laptops, desktops, monitors, printers, docking stations)
  • ServiceNow or comparable ticketing/ITSM platform usage
  • ITIL-aligned incident and request management practices
  • Workstation imaging, deployment, and enterprise software configuration

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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