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Entry Level It Support Jobs in Silver Spring, MD

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

KBR

IT Support Technician

Chantilly, VA

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Image Engineering

IT Support Technician

Curtis Bay, MD · On-site

$75K - $85K/yr

The IT Support Technician will support the day-to-day operation of all information technology systems deployed by the company. This individual should be passionate about working in the entertainment ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

VG Systems

IT Support Technician I

Fairfax, VA

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Suppor ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Silver Spring, MD

Entry Level It Support information

See Silver Spring, MD salary details

$12

$19

$27

How much do entry level it support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level it support in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level It Support jobs in Silver Spring, MD? For Entry Level It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level It Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level It Support jobs? Cities near Silver Spring, MD with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Silver Spring, MD as of July 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,977 per year, or $19.2 per hour.

IT Support Engineer

Global Strategy Group

Washington, DC

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Global Strategy Group (GSG) works at the intersection of business, politics, and causes. Our team is made up of a great group of professionals who come from various backgrounds in strategic communications, research, and public affairs. Our culture and values play an integral role in how we operate, and we work hard to bring passion, energy, and drive to everything we do! Global Strategy Group is the go-to public affairs, communications, and research partner for companies, causes, and campaigns. We work with our clients to build their reputations, tackle big challenges, and win.

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as the primary point of contact for end-user technology support and is responsible for delivering outstanding customer experience while ensuring employees have the technology they need to be productive and successful.

The IT Support Engineer will provide technical support across GSG's modern cloud-based environment, troubleshoot hardware and software issues, manage endpoint deployments, administer user accounts, and contribute to the continuous improvement of IT services. Success in this role requires exceptional customer service, strong technical troubleshooting skills, and a proactive approach to problem solving.

This position reports to the Senior Vice President, Information Technology and works closely with the Systems Administrator to maintain a secure, reliable, and efficient technology environment. The ideal candidate enjoys solving problems, takes ownership of issues from start to finish, communicates effectively with both technical and non-technical users, and is passionate about providing an exceptional support experience.

Responsibilities
  • Serve as the primary point of contact for employee technology support requests via phone, chat, and walk-up.
  • Deliver exceptional customer service by taking ownership of technical issues through resolution.
  • Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac endpoints, mobile devices, printers, related peripherals.
  • Support and maintain conference room technology, including audiovisual equipment, displays, conferencing systems, and room peripherals.
  • Support GSG's enterprise SaaS applications, including Microsoft 365, Zoom, Slack, Box, and other business-critical platforms.
  • Provision, deploy, and support Windows and Mac devices using Microsoft Intune and Windows Autopilot.
  • Administer user accounts, licensing, multifactor authentication, and access requests within Microsoft Entra ID and Okta.
  • Perform employee onboarding and offboarding activities, including equipment preparation, account provisioning, and access management.
  • Install, configure, and maintain standard desktop software and hardware.
  • Maintain accurate asset inventory and lifecycle documentation.
  • Create and maintain internal knowledge base articles and end-user documentation.
  • Escalate complex technical issues to the Systems Administrator while maintaining ownership of customer communication throughout resolution.
  • Coordinate with technology vendors to resolve hardware, software, and service issues.
  • Identify recurring support issues and recommend process improvements to enhance the employee experience.
  • Build trusted relationships with employees by providing friendly, responsive, and reliable technology support.
  • Support IT projects and technology deployments as assigned.
  • Contribute to other Information Technology initiatives as identified.
Qualifications
  • 2-3 years of experience in an IT support, service desk, desktop support, or similar customer-facing technical role.
  • Experience supporting technology in a hybrid office environment.
  • Exceptional customer service and interpersonal communication skills.
  • Strong troubleshooting and analytical problem-solving abilities.
  • Experience supporting Microsoft Windows 11 in an enterprise environment.
  • Experience supporting Microsoft 365 applications and services.
  • Experience with endpoint deployment and management tools.
  • Experience with IT service management platforms and ticketing systems.
  • Demonstrated curiosity and a willingness to continuously learn new technologies.
  • Demonstrated ability to manage multiple competing priorities while maintaining a high level of customer service.
  • Ability to explain technical concepts to non-technical users.
  • Strong written and verbal communication skills.
  • Excellent organizational, time management, and prioritization skills.
  • Ability to work independently while collaborating effectively within a team.

Preferred Qualifications

  • Experience with Microsoft Entra ID.
  • Experience with Microsoft Intune and Windows Autopilot.
  • Experience supporting Okta, Zoom, Slack, PrinterLogic, and Box.
  • Experience with Freshservice or similar ITSM platforms.
  • Knowledge and understanding of cybersecurity best practices.
  • Knowledge of Microsoft Defender.
  • Microsoft Fundamentals, Comptia A+, Net+, Sec+ certifications are a plus
  • Bachelor's degree in a related field, or a combination of education and experience.
The base salary for this position is between $ 65,000 to $80,000 commensurate with experience, plus eligibility for a discretionary bonus. GSG provides a comprehensive benefits package including excellent coverage for medical, vision, and dental insurance; paid parental leave; generous time off and holidays; 401k with employer match; and additional benefits.  
 
If this sounds like an opportunity for you, please send your information our way!
 
When submitting your resume, please include a cover letter which highlights your relevant experience, along with why you want to be part of the team at GSG. We are interested in candidates who align with our mission and want to contribute to our continued growth.
 
Candidates who match the needs for the position will be contacted via email.
 
If you are an individual with a disability and would like to request a reasonable accommodation to complete your online application or participate in the interview process, please reach out to [email protected] or you may call (212) 260-8813 and ask to speak to someone in Human Resources - Talent Acquisition.
 
Global Strategy Group, LLC.
Global Strategy Group (GSG) is a full-service research, public affairs, and communications agency tackling some of today's most complex and important challenges. With more than two and half decades of experience and a team of 150+ talented professionals, we protect and build corporate reputations, influence public affairs decision makers, advocate on important social issues, and win campaigns. We combine unparalleled subject matter expertise with data-driven insights and innovative methodologies to generate urgency among stakeholders and key audiences, delivering tangible success for our clients. 
 
Global Strategy Group is an Equal Opportunity Employer.
At GSG, we are distinguished by our depth of talent. Our people are team players, straight shooters, and problem solvers. We bring passion, energy, and drive to everything we do. This all comes from our closely held firm values, which have guided us since the day GSG opened its doors. We are committed to ensuring that our workplace provides a diverse, inclusive, and culturally rich atmosphere and are always looking for talented individuals to add to our culture.
 
We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, citizenship status, veteran status, uniform service member status, or any other protected class under federal, state or local statute.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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