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Executive Desktop Support Jobs in Silver Spring, MD

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

Windows 7, 8. Symantec Backup Exec 2014. Windows Deployment Services or other disk imaging solution. Zendesk Helpdesk or other IT support ticket solution. TeamViewer or similar remote desktop ...

SAIC

Executive Support Technician

Arlington, VA · On-site

$40K - $80K/yr

We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will ...

SAIC

Executive Support Technician

Arlington, VA

$40K - $80K/yr

We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will ...

SAIC

Executive Support Technician

Arlington, VA · On-site

$40K - $80K/yr

We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will ...

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All JobsDesktop Support JobsExecutive Desktop Support JobsExecutive Desktop Support Jobs in Silver Spring, MD

Executive Desktop Support information

See Silver Spring, MD salary details

$13

$22

$32

How much do executive desktop support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for executive desktop support in Silver Spring, MD is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $24.38 per hour, depending on experience, location, and employer.

What is the difference between Executive Desktop Support vs Desktop Support Specialist?

AspectExecutive Desktop SupportDesktop Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate executives, high-level officesGeneral office, multiple departments
Employer & IndustryLarge corporations, executive teamsVarious industries, IT support teams
Search & Comparison IntentRole focused on executive support, specializedGeneral desktop support, broader scope

Executive Desktop Support professionals focus on providing specialized technical assistance to high-level executives, often requiring discretion and advanced skills. Desktop Support Specialists handle a wider range of user issues across departments. While both roles require similar certifications, Executive Desktop Support emphasizes confidentiality and executive-level service, whereas Desktop Support Specialists serve a broader user base.

What are the key skills and qualifications needed to thrive as an Executive Desktop Support specialist, and why are they important?

To thrive as an Executive Desktop Support specialist, you need deep expertise in troubleshooting hardware, software, and networking issues, along with a solid understanding of Windows and macOS environments, typically supported by relevant IT certifications like CompTIA A+ or Microsoft certifications. Familiarity with enterprise tools such as Microsoft 365, remote desktop applications, and ticketing systems is essential. Outstanding communication, discretion, and the ability to remain calm under pressure are vital soft skills for supporting high-level executives. These capabilities ensure quick, reliable technical support, maintaining productivity and confidentiality for top-level stakeholders.

What unique challenges might I face as an Executive Desktop Support specialist compared to general IT support roles?

In an Executive Desktop Support role, you'll often support high-level executives who require prompt, discreet, and tailored assistance. This means addressing urgent technical issues with minimal disruption, ensuring confidentiality, and sometimes adapting to non-standard schedules. You'll need excellent communication skills, a proactive approach, and the ability to maintain composure under pressure, as executives may expect immediate, seamless solutions. Collaboration with other IT teams is common, especially for complex troubleshooting or ensuring secure access to sensitive information.

What is Executive Desktop Support?

Executive Desktop Support refers to specialized IT support services provided to high-level executives within an organization. This role focuses on delivering prompt, personalized technical assistance for hardware, software, and mobile devices, often handling sensitive information and urgent requests. Executive Desktop Support professionals ensure that executives' technology needs are met efficiently, allowing them to operate smoothly and securely. They may also provide after-hours support and coordinate with other IT teams for complex issues.
What are the most commonly searched types of Desktop Support jobs in Silver Spring, MD? The most popular types of Desktop Support jobs in Silver Spring, MD are:
What are popular job titles related to Executive Desktop Support jobs in Silver Spring, MD? For Executive Desktop Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Executive Desktop Support jobs in Silver Spring, MD look for? The top searched job categories for Executive Desktop Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Executive Desktop Support jobs? Cities near Silver Spring, MD with the most Executive Desktop Support job openings:
Executive Desktop Support jobs near you
Infographic showing various Executive Desktop Support job openings in Silver Spring, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $46,996 per year, or $22.6 per hour.
Director, Executive, Desktop, and Walk-up Technical Support

Director, Executive, Desktop, and Walk-up Technical Support

Marriott

Bethesda, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

JOB SUMMARY


The Director, Executive and End-User Technology Support leads Marriott's enterprise support services for executive, desktop, walk-up, and PC imaging operations. This role sets service strategy, performance standards, escalation practices, and continuous improvement priorities to deliver secure, reliable, and high-touch technology support for associates and senior leaders. The Director leads managers, builds high-performing teams, and ensures support services are responsive, measurable, and aligned with Marriott's service culture and operational excellence standards. As a highly visible role, this position requires onsite presence at least three days per week. 

CANDIDATE PROFILE 

Education and Experience 

Required:  

  • Undergraduate degree or equivalent combination of education, experience, training, and certifications. 
  • 8+ years of progressive IT leadership experience across enterprise technology support, end-user computing, service desk, desktop support, executive support, endpoint deployment, or related operations. 
  • Experience leading managers or layered technical support teams in a complex enterprise environment. 
  • Experience supporting executives or highly visible stakeholders with discretion, urgency, and service focus. 
  • Strong knowledge of Microsoft 365, desktop operating systems, endpoint management, PC imaging, collaboration tools, mobile support, identity and access practices, and ITSM platforms. 

Preferred:  

  • ServiceNow, ITIL, endpoint lifecycle management, managed service provider oversight, and support operations experience in a large or global environment. 

CORE WORK ACTIVITIES 

  • Lead Enterprise Support Operations: Oversee executive, desktop, walk-up, and PC imaging services to deliver secure, reliable, scalable, and customer-focused support. 
  • Manage Through Leaders: Set expectations, develop managers, reinforce accountability, and drive consistent execution across support functions. 
  • Support Senior Leaders: Ensure discreet, responsive executive technology support, including proactive readiness, rapid resolution, meeting support, and escalation management. 
  • Drive Performance and Insights: Define KPIs, monitor service levels, produce executive-ready reporting, and translate trends into improvement actions. 
  • Improve Service Outcomes: Use data, feedback, root cause analysis, and knowledge management to reduce repeat issues and improve service consistency. 
  • Lead Escalations and Partnerships: Coordinate response for high-impact incidents and partner across Global Technology, security, procurement, asset management, and business teams to resolve systemic issues. 
  • Ensure Controls and Culture: Maintain security, compliance, endpoint, licensing, and asset controls while modeling Marriott's service culture and inclusive leadership expectations. 

MANAGEMENT COMPETENCIES AND SKILLS 

  • Executive presence, judgment, professionalism, and discretion. 
  • Strong communication, presentation, influencing, and stakeholder management skills. 
  • Effective prioritization, delegation, decision-making, and problem-solving in high-visibility environments. 
  • Customer-focused mindset with commitment to service excellence, operational discipline, and associate experience. 

WORKING CONDITIONS 

This role may require after-hours support, on-site presence for executive or business-critical events, and availability during high-priority incidents.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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