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Desktop Manager Jobs in Silver Spring, MD (NOW HIRING)

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

GDIT

Tier II Deskside Manager

Bethesda, MD · Hybrid

$111K - $150K/yr

Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX Mobile devices including ... Manage and report on SLAs and SLOs, ensuring performance targets are achieved or exceeded. Provide ...

New

Cornerstone

Desktop Support Manager

Washington, DC

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

MSCCN

Desktop Support Manager - Bethesda, MD

Bethesda, MD · On-site

$75K - $100K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Silver Spring, MD

Desktop Manager information

See Silver Spring, MD salary details

$21.7K

$86.4K

$130.3K

How much do desktop manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for desktop manager in Silver Spring, MD is $86,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $98,700.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network support with additional certifications like CompTIA A+ or Network+.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

How do I get to the desktop manager?

To access the desktop manager role, you typically need to navigate through your company's internal HR or job portal, where job postings and application options are listed. You may also contact your HR department or supervisor for guidance on applying or accessing the position, which often requires relevant experience with desktop support and management tools. Familiarity with operating systems and certifications like CompTIA A+ can be beneficial.

What is the role of a desktop manager?

A desktop manager oversees the management and maintenance of computer desktops within an organization, ensuring hardware, software, and network systems function efficiently. They may coordinate updates, troubleshoot issues, and implement security protocols, often requiring knowledge of IT support tools and technical skills.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is the highest paying manager position?

The highest paying manager positions typically include executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), which can earn salaries well into the high six or seven figures. In some industries, specialized managerial roles like Vice President or Director of certain departments may also offer high compensation, especially with experience and advanced degrees. Salary levels depend on the industry, company size, location, and individual qualifications.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are popular job titles related to Desktop Manager jobs in Silver Spring, MD? For Desktop Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Silver Spring, MD look for? The top searched job categories for Desktop Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Desktop Manager jobs? Cities near Silver Spring, MD with the most Desktop Manager job openings:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 12% Physical, 2% Hybrid, and 86% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.
Deputy Project Manager/Desktop Technician Manager/Queue Manager

Deputy Project Manager/Desktop Technician Manager/Queue Manager

Ardent

Rockville, MD • On-site

Full-time

Posted 24 days ago

Job description

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers' most difficult problems-and we are committed to the well-being, personal goals, and professional development of our employee. We are "All In." We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed.
We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us.
Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.
This is an on-site position in Rockville, MD.
Position Description:
Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. In this role, you will support daily IT operations by overseeing desktop support teams and managing the ServiceNow ticket queue. You will ensure efficient workload distribution, SLA adherence, and continuous visibility into ticket performance while serving as a backup to the Project Manager.
Responsibilities and Duties:
  • Support the Project Manager in managing day-to-day desktop support operations.
  • Serve as the primary lead for the ServiceNow ticket queue, including triage, routing, assignment, and closure oversight.
  • Schedule and distribute workload across Tier 1 and Tier 2 technicians based on skillsets, availability, and SLA priorities.
  • Monitor SLA response and resolution metrics; proactively escalate risks to prevent breaches.
  • Provide operational oversight and guidance to desktop support technicians to ensure service quality and consistency.
  • Act as Project Manager during absences, ensuring continuity of operations and decision-making.
  • Prepare weekly reporting, including ticket summaries, backlog status, and trend analysis for leadership presentations.
  • Coordinate staffing coverage across shifts, including planned absences and surge support requirements.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or Associate's degree with equivalent experience).
  • Minimum of 5 years of IT operations management experience.
  • At least 3 years of supervisory, team lead, or queue management experience.
  • Hands-on experience with ServiceNow administration and ITSM processes (incident, request, and problem management).
  • Strong understanding of SLA management, ticket prioritization, and service delivery metrics.
  • Demonstrated ability to lead teams, manage competing priorities, and operate in a fast-paced environment.
  • ITIL Foundation certification.
  • Active Public Trust clearance (or ability to obtain).

Preferred Qualifications:
  • ServiceNow Certified System Administrator.
  • CompTIA A+ or Network+.
  • Experience supporting federal or enterprise IT service desk environments.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.
Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

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