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Desktop Manager Jobs in Silver Spring, MD (NOW HIRING)

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Problem Management * Change Management * Critical thinking skills * Active listening skills and ... Remote desktop connections * Antivirus support * Backup and recovery * Desktop performance ...

kgs

Desktop/Field Support Technician

Washington, DC · On-site

$23 - $29.25/hr

The Desktop / Field Support Technician provides frontline desktop and field support services to ... Manage assigned tickets in the Government ITSM platform, ensuring accurate, complete, and timely ...

kgs

Desktop/Field Support Technician

Washington, DC · On-site

$23 - $29.25/hr

The Desktop / Field Support Technician provides frontline desktop and field support services to ... Manage assigned tickets in the Government ITSM platform, ensuring accurate, complete, and timely ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... This position will work under immediate supervision of the local branch management, regional IT ...

1872 Consulting

Desktop Support

Herndon, VA · On-site

The role involves troubleshooting connectivity issues and managing service requests for Windows 10 ... desktop and laptop imaging via MDT • Supports MS Office 365 • Supports remote VPN users • ...

Solvere One

Desktop Support Technician

Baltimore, MD · On-site

$50K - $55K/yr

About the Company Solvere Onehas established a top-level Managed Service Provider (MSP) brand that ... Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA · On-site

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

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Showing results 41-60

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Silver Spring, MD

Desktop Manager information

See Silver Spring, MD salary details

$21.8K

$86.6K

$130.5K

How much do desktop manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for desktop manager in Silver Spring, MD is $86,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are popular job titles related to Desktop Manager jobs in Silver Spring, MD?

For Desktop Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Silver Spring, MD look for?

The top searched job categories for Desktop Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Desktop Manager jobs?

Cities near Silver Spring, MD with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Desktop/Field Support Technician

Washington, DC • On-site

Koniag, Inc.
Investment Management and Consulting Services • 501 - 1,000 employees
Learn more about Koniag, Inc.external

$28.84 - $39.42/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Desktop/Field Support Technician to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Desktop / Field Support Technician provides frontline desktop and field support services to CLIENT staff across the enterprise, delivering timely, professional, and effective technical assistance for end-user computing needs. This individual serves as a primary point of contact for Tier 2 desktop and field support, handling hardware and software issues, device deployment and configuration, and on-site technical assistance across CLIENT's facilities and remote workforce locations.
This role requires solid technical proficiency in enterprise desktop support, strong customer service skills, and the ability to resolve a broad range of end-user computing issues efficiently and professionally. The Desktop / Field Support Technician plays a critical role in ensuring CLIENT staff have the tools, access, and technical support they need to perform their mission effectively.
This individual must demonstrate strong technical judgment, a customer-first mindset, and a commitment to security and compliance in all support activities. While escalating complex issues to the End-User Services Lead or Senior Desktop Support staff as appropriate, this individual is expected to resolve the majority of day-to-day desktop and field support requests autonomously and within established service level objectives.
Key Responsibilities:
Desktop & Field Support:
  • Provide Tier 2 desktop and field support for CLIENT staff across all locations, including CLIENT Headquarters and remote/telework environments
  • Diagnose and resolve hardware and software issues for workstations, laptops, mobile devices, and peripherals in a timely and professional manner
  • Perform hardware installation, configuration, replacement, and repair for end-user computing devices
  • Support software installation, configuration, and troubleshooting for standard CLIENT enterprise applications and Microsoft 365 tools
  • Provide on-site technical assistance at CLIENT facilities, including walk-up support, scheduled appointments, and emergency response
  • Support remote workforce computing needs, including VPN connectivity, remote desktop solutions, and cloud-based productivity tools
  • Escalate complex or unresolved issues to the End-User Services Lead or Senior Desktop Support staff as appropriate

Device Deployment & Lifecycle Management:
  • Support imaging, deployment, and configuration of new and refreshed end-user computing devices in accordance with CLIENT standards
  • Execute device enrollment and management tasks in Microsoft Intune, including device compliance verification and policy application
  • Assist in hardware lifecycle management activities, including device tracking, surplus processing, and disposition coordination
  • Maintain accurate asset records for all end-user computing devices in the Government ITSM platform
  • Coordinate with the Asset/Financial Management team on hardware inventory and lifecycle tracking activities
  • Support device refresh and modernization initiatives as directed by the End-User Services Lead

Service Desk Support & Ticket Management:
  • Manage assigned tickets in the Government ITSM platform, ensuring accurate, complete, and timely documentation of all support activities
  • Respond to and resolve Tier 2 service requests and incidents within established service level objectives
  • Follow established escalation procedures for issues that cannot be resolved at Tier 2
  • Contribute to the enterprise knowledge base by documenting common issues, resolutions, and workarounds
  • Support Service Desk analysts with technical guidance and knowledge transfer on desktop and field support topics
  • Participate in ticket queue reviews and backlog prioritization activities as directed

End-User Onboarding & Offboarding:
  • Support new employee onboarding by preparing, configuring, and delivering end-user computing equipment and access
  • Coordinate with the Microsoft Infrastructure team and Service Desk on account provisioning and access setup for new users
  • Support employee offboarding by collecting, wiping, and processing returned devices in accordance with CLIENT procedures
  • Provide orientation and basic technology training to new CLIENT staff on standard enterprise tools and systems
  • Maintain accurate records of onboarding and offboarding activities in the Government ITSM platform

Printer & Peripheral Support:
  • Install, configure, and troubleshoot network and local printers, scanners, and other peripherals across CLIENT facilities
  • Manage printer driver installation and configuration for CLIENT workstations and laptops
  • Coordinate vendor support for printer and peripheral repairs and maintenance as needed
  • Maintain accurate inventory records for printers and peripherals in the Government ITSM platform

Mobile Device Support:
  • Support configuration, enrollment, and troubleshooting of CLIENT-issued mobile devices, including smartphones and tablets
  • Manage mobile device enrollment in Microsoft Intune and ensure compliance with CLIENT mobile device management policies
  • Assist CLIENT staff with mobile device setup, application configuration, and connectivity issues
  • Coordinate with the Microsoft Infrastructure team on mobile device management policies and configurations

Required Qualifications:
Experience:
  • Minimum 1-3 years of hands-on enterprise desktop and field support experience
  • Demonstrated experience providing Tier 2 desktop support in a Federal or comparable enterprise environment
  • Experience with Microsoft 365 end-user applications and common enterprise productivity tools
  • Experience with Microsoft Intune or similar enterprise endpoint management platforms
  • Familiarity with hardware installation, configuration, and troubleshooting for workstations, laptops, and peripherals
  • Experience managing support activities using a formal ITSM platform (e.g., ServiceNow, Remedy)
  • Demonstrated strong customer service skills and ability to communicate technical information clearly to non-technical users

Technical Expertise:
  • Solid proficiency in:
  • Windows 10/11 desktop support and troubleshooting
  • Microsoft 365 end-user applications (Outlook, Teams, SharePoint, OneDrive)
  • Microsoft Intune device enrollment and compliance management
  • Hardware installation, configuration, and repair
  • Printer and peripheral installation and troubleshooting
  • Remote support tools and technologies
  • VPN and remote access connectivity support
  • Mobile device configuration and support
  • Working knowledge of:
  • Active Directory and Microsoft Entra user management basics
  • Zero Trust Architecture principles as applied to endpoints
  • NIST SP 800-53 security controls for endpoints
  • ITSM platforms and ticketing workflows
  • ITIL 4 incident and service request management practices
  • Basic network connectivity troubleshooting

Required Certifications (Must be current and unexpired throughout performance):
  • CompTIA A+ (required)
  • CompTIA Security+ (required or must obtain within 90 days of assignment)
  • Additional preferred certifications:
  • Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • CompTIA Network+
  • HDI Desktop Support Technician or equivalent

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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