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Desktop Manager Jobs in Silver Spring, MD (NOW HIRING)

ActioNet

Desktop Technician

Rosslyn, VA · On-site

Position: Desktop Technician (Mid-Level) Location: Rosslyn, VA, Clearance: Secret * Desktop ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

Service Global, Inc

Desktop EUC L1

Baltimore, MD · On-site

$20 - $25.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

ActioNet, Inc.

Desktop Technician

Rosslyn, VA · On-site

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

ActioNet

Desktop Technician

Rosslyn, VA · On-site

$118K/yr

Position: Desktop Technician (Mid-Level) Location: Rosslyn, VA, Clearance: Secret * Desktop ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

CyberLinx Solutions LLC

Desktop Technician

Washington, DC · On-site

$23 - $29.25/hr

CyberLinx Solutions, LLC is seeking a strong Desktop Technician with proven ability to multi-task ... Coordinate with contract management and Government personnel to ensure the problems have been ...

CyberLinx Solutions LLC

Desktop Technician

Washington, DC

$23 - $29.25/hr

CyberLinx Solutions, LLC is seeking a strong Desktop Technician with proven ability to multi-task ... Coordinate with contract management and Government personnel to ensure the problems have been ...

DAn Solutions

Desktop Systems Engineer

Sterling, VA · On-site

Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure ... Establish and maintain configuration management, interface documentation, and change management ...

Stem Xpert

Desktop Migration engineer

Reston, VA · On-site

Desktop Migration Engineer / Architect (Windows System Admin) Experience : 8+ Years Location ... Experience in supporting / managing multiple Windows XP to Windows 7/8 environments Good experience ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment ...

Mks2, Llc

Desktop Support Analyst

Fort George G Meade, MD · On-site

$110K - $120K/yr

Desktop Support Analyst Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ... This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and ...

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Showing results 21-40

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Silver Spring, MD

Desktop Manager information

See Silver Spring, MD salary details

$21.8K

$86.6K

$130.5K

How much do desktop manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for desktop manager in Silver Spring, MD is $86,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are popular job titles related to Desktop Manager jobs in Silver Spring, MD?

For Desktop Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Silver Spring, MD look for?

The top searched job categories for Desktop Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Desktop Manager jobs?

Cities near Silver Spring, MD with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Desktop Technician

Rosslyn, VA • On-site

ActioNet
IT Services • 1 - 5K employees
Learn more about ActioNetexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.

  • Diagnose and resolve hardware and software issues for end-users.

  • Install, configure, and maintain operating systems, applications, and security updates.

Job description

Position:  Desktop Technician (Mid-Level)

Location: Rosslyn, VA, 

Clearance:  Secret

 
  • Desktop Technician – Mid Level
The Desktop Technician provides technical support for end-user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly. Duties include:
  • Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.
  • Diagnose and resolve hardware and software issues for end-users.
  • Install, configure, and maintain operating systems, applications, and security updates.
  • Perform routine maintenance and upgrades to ensure optimal system performance.
  • Respond to service requests and incidents through ticketing systems, ensuring timely resolution.
  • Assist with onboarding and offboarding processes, including device setup and data migration.
  • Maintain inventory of IT equipment and track asset assignments.
  • Collaborate with other IT teams to address network connectivity and system integration issues.
  • Document troubleshooting steps and resolutions for knowledge base updates.
  • Provide training and guidance to end-users on basic IT practices and tools.
Professional Qualifications/Skills  
  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • CompTIA A+ certification or equivalent technical certification preferred.
  • 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).
  • 3 years of experience with Active Directory for user account management and permissions.
  • HDI Desktop Support Technician Certification
  • HDI Customer Service Representative Certification
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
  • Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).
Salary range for this position is up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.
 
 

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.