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Desktop Manager Jobs in Frederick, MD (NOW HIRING)

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... This position will work under immediate supervision of the local branch management, regional IT ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hagerstown, MD · On-site

$45K - $54K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

New

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Hagerstown, MD · On-site

$45K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

AAC

Desktop Tier 2 Technician

Rockville, MD · On-site

$60K/yr

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems ... user managed tools, HW, and peripherals. Provisions and de-provisions equipment and accounts in ...

LCG Inc

Desktop Support Technician, Senior

Rockville, MD · On-site

$20.75 - $26.25/hr

Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ... Desktop Services). * Strong experience supporting Microsoft Office 365 including: Outlook, Word ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Maintain documented processes within audited environments Required Skills & Qualifications * 1-3 years of experience in IT support, desktop management, or systems administration * Strong problem ...

Datalab USA

Systems Analyst I

Germantown, MD · On-site

$65K - $75K/yr

Maintain documented processes within audited environments Required Skills & Qualifications * 1-3 years of experience in IT support, desktop management, or systems administration * Strong problem ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Maintain documented processes within audited environments Required Skills & Qualifications * 1-3 years of experience in IT support, desktop management, or systems administration * Strong problem ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Frederick, MD

Desktop Manager information

See Frederick, MD salary details

$20.9K

$83.1K

$125.3K

How much do desktop manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for desktop manager in Frederick, MD is $83,127.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $95,000.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are the most commonly searched types of Desktop jobs in Frederick, MD? The most popular types of Desktop jobs in Frederick, MD are:
What are popular job titles related to Desktop Manager jobs in Frederick, MD? For Desktop Manager jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Frederick, MD look for? The top searched job categories for Desktop Manager jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Desktop Manager jobs? Cities near Frederick, MD with the most Desktop Manager job openings:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $83,127 per year, or $40 per hour.

Deputy Project Manager/Desktop Technician Manager/Queue Manager

Ardent

Rockville, MD • On-site

Full-time

Re-posted 22 days ago

Job description

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers' most difficult problems-and we are committed to the well-being, personal goals, and professional development of our employee. We are "All In." We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.  

This is an on-site position in Rockville, MD.

Position Description:

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. In this role, you will support daily IT operations by overseeing desktop support teams and managing the ServiceNow ticket queue. You will ensure efficient workload distribution, SLA adherence, and continuous visibility into ticket performance while serving as a backup to the Project Manager.

Responsibilities and Duties:

  • Support the Project Manager in managing day-to-day desktop support operations.
  • Serve as the primary lead for the ServiceNow ticket queue, including triage, routing, assignment, and closure oversight.
  • Schedule and distribute workload across Tier 1 and Tier 2 technicians based on skillsets, availability, and SLA priorities.
  • Monitor SLA response and resolution metrics; proactively escalate risks to prevent breaches.
  • Provide operational oversight and guidance to desktop support technicians to ensure service quality and consistency.
  • Act as Project Manager during absences, ensuring continuity of operations and decision-making.
  • Prepare weekly reporting, including ticket summaries, backlog status, and trend analysis for leadership presentations.
  • Coordinate staffing coverage across shifts, including planned absences and surge support requirements.

Requirements: 

  • Bachelor's degree in Information Technology, Computer Science, or related field (or Associate's degree with equivalent experience).
  • Minimum of 5 years of IT operations management experience.
  • At least 3 years of supervisory, team lead, or queue management experience.
  • Hands-on experience with ServiceNow administration and ITSM processes (incident, request, and problem management).
  • Strong understanding of SLA management, ticket prioritization, and service delivery metrics.
  • Demonstrated ability to lead teams, manage competing priorities, and operate in a fast-paced environment.
  • ITIL Foundation certification.
  • Active Public Trust clearance (or ability to obtain).

Preferred Qualifications: 

  • ServiceNow Certified System Administrator.
  • CompTIA A+ or Network+.
  • Experience supporting federal or enterprise IT service desk environments.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

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