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Desktop Support Manager Jobs in Frederick, MD (NOW HIRING)

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... This position will work under immediate supervision of the local branch management, regional IT ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hagerstown, MD · On-site

$45K - $54K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Hagerstown, MD · On-site

$45K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

LCG Inc

Desktop Support Technician, Senior

Rockville, MD · On-site

$20.75 - $26.25/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer ... Ticketing, Escalation & Service Management * Use incident logging systems such as ServiceNow ...

AAC

Desktop Tier 2 Technician

Rockville, MD · On-site

$60K/yr

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems ... managed tools, HW, and peripherals. Provisions and de-provisions equipment and accounts in support ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Frederick, MD

Desktop Support Manager information

See Frederick, MD salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Frederick, MD is $35.97, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.79 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Frederick, MD? The most popular types of Desktop Support jobs in Frederick, MD are:
What are popular job titles related to Desktop Support Manager jobs in Frederick, MD? For Desktop Support Manager jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Frederick, MD look for? The top searched job categories for Desktop Support Manager jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Desktop Support Manager jobs? Cities near Frederick, MD with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,808 per year, or $36 per hour.

DESKTOP SUPPORT

Integrated Resources INC

Rockville, MD

$20.75 - $26.25/hr

Full-time

Retirement

Re-posted 16 days ago

Job description

Company Description

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

DESKTOP SUPPORT

FULLTIME

ROCKVILLE,MD

Qualifications

Interested ! Please call me at 732 549 2660 to discuss in detail.

  Job Description: Our Client is seeking a motivated Desktop Support Technician with at least one (1) year of relevant IT experience to support Rockville, Maryland office location.

This IT position is responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals.

  All applicants must demonstrate strong written and verbal communication skills with both technical and non-technical staff members.

This position will work under immediate supervision of the local branch management, regional IT staff as well as rely on established guidelines to perform functions of the job.

A more detailed account of what might be expected of the applicant is listed below. General Skill Requirements Ability to work alone, analyze problems, develop and deploy solutions. Strong problem solving abilities. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and system groups. Assist in negotiations of vendor contracts and services. Archiving of data and disposal of old equipment. Track software licenses installed on computer equipment. Field user support. Specific Skill Requirements Candidate should be proficient in most the following hardware and software skills. Software Specifics: Active Directory Administration. Microsoft Server 2008 and 2012. Microsoft Hyper-V. Windows 7, 8. Symantec Backup Exec 2014. Windows Deployment Services or other disk imaging solution. Zendesk Helpdesk or other IT support ticket solution. TeamViewer or similar remote desktop connection solution. Must be familiar with the following engineering software packages: o Bentley Microstation and GeoPak. o Autodesk AutoCAD. Hardware Specifics: HP Proliant servers, desktops and laptops. Tablet and mobile devices. o Microsoft Surface Pro, iPhones, iPads, Android devices. Dell SonicWALL TZ and NSA firewalls. ShoreTel VoIP. Netgear PoE network switches. Canon copiers and HP plotters. APC UPS battery backups. Required Education and Experience: Associates Degree or equivalent experience.

At least one (1) year of relevant IT experience. Certifications: A+, Network+, Security+

  Thanks,

Srilatha (Sri) Vinjamuri Technical Recruiter INTEGRATED RESOURCES, INC. 4 Ethel Road, Suite 403B Edison, NJ 08817 IT REHAB CLINICAL NURSING Inc. 5000 - 2007- 2013 (7th Year) Direct: (732) 549 2660 Tel: (732) 549-2030 x 127 Fax: (732) 549-5549

http://www.irionline.com

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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