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Desktop Support Manager Jobs in Frederick, MD (NOW HIRING)

Datalab USA

Systems Analyst II

Germantown, MD · On-site

$70K - $90K/yr

... Support, Desktop Support, or IT Operations role * Strong hands-on experience with Microsoft 365 and Exchange Online * Experience managing devices with Intune (MDM/MAM, configuration profiles ...

Datalab USA

Systems Analyst II

Germantown, MD · On-site

$70K - $90K/yr

... Support, Desktop Support, or IT Operations role * Strong hands-on experience with Microsoft 365 and Exchange Online * Experience managing devices with Intune (MDM/MAM, configuration profiles ...

Vertilocity

Senior Support Technician

Frederick, MD · On-site

$50K - $65K/yr

Experiencewith Office 365 products,servicesand management. * Experience with RMM and PSA tools ... VPNaccess, Remote Desktop Services, Azure Virtual Desktops. * Installation and configuration of a ...

Frederick Health

Help Desk Specialist

Frederick, MD · On-site

$20.84 - $30.68/hr

Experience with remote desktop support tools (Bomgar or equivalent) * Understanding of mobile device management (iOS, Android). * Basic understanding of server administration tasks (user account ...

R3 LLC

PC Depot Technician I

Frederick, MD · On-site

$55K - $60K/yr

Internship or entry-level experience in IT support, desktop support, or hardware-focused roles ... Strong organizational and time-management abilities * Dependable, proactive, and eager to learn and ...

StageBio

IT Site Technician

Frederick, MD · On-site

... desktop support, help desk, or field support role. * 1-2 years of recent experience administering Microsoft 365, including user provisioning, group and license management, and MFA administration.

StageBio

IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

... desktop support, help desk, or field support role. * 1-2 years of recent experience administering Microsoft 365, including user provisioning, group and license management, and MFA administration.

Cni

User Support Specialist III

Rockville, MD

This position works in a team environment to provide first response assistance in resolving desktop ... management and federal staff) * Exceptional customer service skills with ability to respond to ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Frederick, MD

Desktop Support Manager information

See Frederick, MD salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop support manager in Frederick, MD is $35.97, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.79 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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For Desktop Support Manager jobs in Frederick, MD, the most frequently searched job titles are:

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What cities near Frederick, MD are hiring for Desktop Support Manager jobs?

Cities near Frederick, MD with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $74,808 per year, or $36 per hour.

Systems Analyst II

Datalab USA

Germantown, MD • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
**No sponsorship available for this position**
**Candidate must be local to Germantown, MD**
Key Responsibilities
  • Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
  • Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
  • Manage devices using Microsoft Intune, including policies, compliance, and application deployment
  • Perform laptop imaging, provisioning, rebuilds, and lifecycle support
  • Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
  • Troubleshoot email, identity, device, and access-related issues end to end
  • Track, prioritize, and resolve incidents and requests using Jira
  • Participate in Agile ceremonies and continuous improvement initiatives
  • Create and maintain technical documentation, runbooks, and standard operating procedures
  • Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Required Skills & Qualifications
  • 3-5 years of experience in a System Support, Desktop Support, or IT Operations role
  • Strong hands-on experience with Microsoft 365 and Exchange Online
  • Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
  • Solid working knowledge of Active Directory and identity troubleshooting
  • Experience with laptop imaging and endpoint lifecycle management
  • Familiarity with JIRA in an IT support or Agile environment
  • Strong troubleshooting, documentation, and customer service skills
  • Ability to work independently while collaborating effectively with cross-functional team
  • Experience with Linux systems (administration or troubleshooting)
  • Working knowledge of SQL or Python for reporting, diagnostics, or automation
  • Familiarity with PowerShell scripting
  • Exposure to AI-enabled tools or platforms, such as:
    Microsoft Copilot or other M365 AI features
    AI-assisted support tools, chatbots, or automation
    Using AI to improve incident resolution, documentation, or operational efficiency
  • Experience in hybrid Active Directory / Azure AD environments
  • Understanding of ITIL concepts or service management best practices
  • Relevant certifications (Microsoft, ITIL, Agile - a plus)

$70,000 - $90,000 a year
The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role
We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:
Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.
DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Privacy Policy - DataLab USA™ | Targeting Better Results

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