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Desktop Support Manager Jobs in Frederick, MD (NOW HIRING)

BTI Solutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

PC Support and Asset Management Troubleshoot end-user computing hardware, software, and network ... Experience: 1-3 years of experience in technical helpdesk or desktop support roles * OS Knowledge:

Btisolutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

PC Support and Asset Management Troubleshoot end-user computing hardware, software, and network ... Experience: 1-3 years of experience in technical helpdesk or desktop support roles * OS Knowledge:

OBXtek

IT Service Support Engineer

Frederick, MD

... management services to the federal government. As the prime contractor on over 85% of its work ... This includes but is not limited to thin clients, virtual desktops, printers, VTC equipment ...

OBXtek

IT Service Support Engineer

Frederick, MD · On-site

... management services to the federal government. As the prime contractor on over 85% of its work ... This includes but is not limited to thin clients, virtual desktops, printers, VTC equipment ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

... systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users) • ITIL Foundations v3 or v4 (the contractor has 40 ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... desktops, and mobile devices. * Ticket Queue Management: Actively monitor and manage the IT ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

... systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users) • ITIL Foundations v3 or v4 (the contractor has 40 ...

Tory Burch LLC

Support Supervisor

Clarksburg, MD · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Clarksburg, MD

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

US Fertility, LLC

IT Technical Analyst

Rockville, MD · Hybrid

... desktop support, or Tier 2 technical support; healthcare IT experience strongly preferred * Advanced troubleshooting skills with Windows 10/11 and Microsoft 365 applications * Experience managing ...

US Fertility

IT Technical Analyst

Rockville, MD · On-site

... desktop support, or Tier 2 technical support; healthcare IT experience strongly preferred * Advanced troubleshooting skills with Windows 10/11 and Microsoft 365 applications * Experience managing ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Frederick, MD

Desktop Support Manager information

See Frederick, MD salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support manager in Frederick, MD is $35.97, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.79 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Frederick, MD?

The most popular types of Desktop Support jobs in Frederick, MD are:

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For Desktop Support Manager jobs in Frederick, MD, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Desktop Support Manager jobs?

Cities near Frederick, MD with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,808 per year, or $36 per hour.

Network Support Professionals for DC Government Entity

Management Applications, Inc.

Potomac, MD

Full-time

Re-posted 9 days ago

Job description

Network Support Professionals for DC Government Entity Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply

Entity's internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis. The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training.

Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity's IT services and timely completion of technology projects. IT Environment Cisco ASA Firewall Cisco FirePower IPS Cisco Switching Cisco VLANs Cisco Routing Cisco VPN Fiber Channel Switch SAN Hyper-V Video Conference Bridge Video Conference Endpoint Office 365 Netwrix AlienVault SIEM Active Directory Group Policy DNS DHCP RDP HTTP/S FTP Terminal Services Barracuda Backup Barracuda Web Filter Barracuda Email Filter Deltek CostPoint Sophos Endpoint Protection ESRI ArcGIS SharePoint Windows Server 2012 R2 Windows 7 Windows 10 Office 2013 Office 2016 Scope of Support Services Staff will support entity's existing on-premises infrastructure/personnel components. Support of the infrastructure shall include: a.

Following entity IT Policies and Procedures; b. Development of project /Statements of Work; c. Responding to alert notifications from system monitoring applications; d.

Prepare regular system performance reports and present recommendations for improvement; e. Providing technical support and training to entity employees; f. Provide technical expertise and support for regional IT projects in which entity is involved; g.

Take necessary steps to ensure entity's IT infrastructure is safe from malware and properly maintained and patched; h. Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes; i. Provisioning of new systems as needed or full-system upgrades of existing systems; In order to provide the support detailed above, Contractor will : Open Positions Tier 3 Network Engineer One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours.

Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.

Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.

Additional Positions It is anticipated that additional projects supporting the entity's infrastructure will arise that require specialized technical skills from the following open positions: Oracle Database Administrator; Java Programming; Microsoft SharePoint Administrator; Microsoft SharePoint Developer; Cisco CCNP or equivalent level engineer; Cisco CCNP Wireless or equivalent level engineer; Job Application Instructions To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS

RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

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