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Remote Desktop Support Engineer Jobs in Frederick, MD

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

... remote within limited but given standards. * Provide aftersales application support on FARO ... Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve ...

Global Alliant Inc

AI Engineer

Rockville, MD · On-site +1

Remote/Hybrid (subject to contract requirements) Clearance: Must be eligible to obtain and maintain ... Experience supporting federal healthcare programs or CMS initiatives is highly preferred Preferred ...

Global Alliant Inc

AI Engineer

Rockville, MD · Remote

$140K/yr

Remote/Hybrid (subject to contract requirements) Clearance: Must be eligible to obtain and maintain ... Experience supporting federal healthcare programs or CMS initiatives is highly preferred Preferred ...

Global Alliant Inc

AI Engineer

Rockville, MD · Remote

Remote/Hybrid (subject to contract requirements) Clearance: Must be eligible to obtain and maintain ... Experience supporting federal healthcare programs or CMS initiatives is highly preferred Preferred ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Leidos

Senior DevSecOps Engineer

Gaithersburg, MD · Remote

$112K - $155K/yr

... remote and high-dependency aviation environments. These efforts focus on delivering mission ... This position supports government programs and requires the ability to obtain and maintain a ...

Leidos

Systems Engineer

Gaithersburg, MD · Remote

... remote and high-dependency aviation environments. These efforts focus on delivering mission ... This position supports government programs and requires the ability to obtain and maintain a ...

Leidos

Lead DevSecOps Engineer

Gaithersburg, MD · Remote

$110K - $145K/yr

... remote and high-dependency aviation environments. These efforts focus on delivering mission ... This position supports government programs and requires the ability to obtain and maintain a ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Frederick, MD

Remote Desktop Support Engineer information

See Frederick, MD salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Frederick, MD is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $30.58 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
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What job categories do people searching Remote Desktop Support Engineer jobs in Frederick, MD look for? The top searched job categories for Remote Desktop Support Engineer jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Remote Desktop Support Engineer jobs? Cities near Frederick, MD with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,829 per year, or $26.8 per hour.

Virtual Desktop Infrastructure Engineer

Barrow Wise Consulting

MD • On-site, Remote

$70K - $130K/yr

Full-time

Re-posted 24 days ago

Job description

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients and be part of a team that is dedicated to pushing the boundaries of what's possible. Join Barrow Wise Consulting, LLC today.
Responsibilities:
The Virtual Desktop Infrastructure Engineer will support Barrow Wise's project and perform the following duties:
  • Design and deploy secure, non-persistent VDI pools for up to 500 users.
  • Ensure GPU-accelerated sessions, SSO integration with Entra ID, and strong session control.
  • Harden Linux desktops (RHEL 9.2 or Ubuntu 24.04 LTS).
  • Provide Day-2 operations scripts and training documentation.
  • Monitor VDI performance, analyzing resource usage, and identifying potential bottlenecks or issues.
  • Utilize software tools to gather metrics on user experience, latency, and system health.
  • Implement security best practices for virtual desktops, including user authentication, data encryption, and compliance with industry standards.
  • Work remotely.

An ideal candidate has the following:
  • Bachelor's degree
  • 7 years of experience in implementing VMware, Aria Suite, and complex systems
  • Certification in VMware Certified Professional (VCP)
  • Skills: Strong understanding of virtualization technologies (e.g., VMware, Citrix) and their deployment models; Proficiency in scripting languages such as PowerShell or Python for automation tasks; Familiarity with operating systems (Windows and Linux) and desktop/application delivery methods; Knowledge of networking concepts, including LAN/WAN, VPN, and firewall configurations; Excellent troubleshooting skills and the ability to analyze complex systems.
  • Ability to work independently and meet deadlines

Join the team at Barrow Wise Consulting, LLC for a fulfilling and engaging experience! Our team is dedicated to providing innovative solutions to our clients in an ethical and diverse work environment. We offer competitive compensation packages, excellent benefits, and opportunities for growth and advancement. Barrow Wise is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT are welcome to apply.
Our employees stand behind Barrow Wise's core values of integrity, quality, innovation, and diversity. We are confident that Barrow Wise's core values, business model, and team focus create positive career paths for our employees. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.

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